Running Head: C792 Task 1: Part B
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C 792 Task 1: Part B David
1q 1q 1q 1q 1q 1q
Conder
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Western Governors University
1q 1q
, Running Head: C792 Task 1: Part B 1q 1q 1q 1q 1q 1q
Task 1: B 1q 1q
B. Explanation of Workflow Aspects
1 q 1q 1q 1q
In the workflow analysis, the use of several shapes to precisely define each step of the
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q workflow involving ESI level 3 patients. The starting and endpoints of the workflow both use an
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q oval to signify the start or termination of the workflow process. At each step in the process, a line
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q connector is used to signify the relationship between the levels, provide information on the
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q number of patients (“N”), and the mean time to complete (“M”). The process shown is the
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1 q patient flow through the emergency department, consisting of five patients with an emergency
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q severity index (ESI) level 3. 1q 1q 1q 1q
The first process in the workflow is the patient being registered into the health
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q information system (HIS) by the receptionist. Process steps are symbolized with a rectangle and
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q make up the majority of the workflow. The registration process has a mean time of 21.4 minutes for
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q each patient presenting for treatment.
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After being registered, the patients wait until the triage nurse is available. During this step in
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q the workflow analysis, the patients’ wait had a mean time of 32.6 minutes. Delays in the
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q workflow, specifically where patients are waiting, are symbolized with a trapezoid shape.
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
Next, the triage nurse initiates the patient chart. Steps involving documents or data which
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q can be reviewed by the staff are symbolized with the document shape (rectangle with s-curve on
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q the bottom). For the patients in this process analysis, the mean time to complete this step was
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
24.8 minutes. The triage nurse would then escort the patient to the ED bed and give a report to the
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q ED nurse (mean time 14.8 minutes), where the patient would wait for an additional 43.2 minutes
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q before the examination by the ED provider, who averages 17.8 minutes with each patient.
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q 1q 1q 1q 1q 1q
C 792 Task 1: Part B David
1q 1q 1q 1q 1q 1q
Conder
1q
Western Governors University
1q 1q
, Running Head: C792 Task 1: Part B 1q 1q 1q 1q 1q 1q
Task 1: B 1q 1q
B. Explanation of Workflow Aspects
1 q 1q 1q 1q
In the workflow analysis, the use of several shapes to precisely define each step of the
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q workflow involving ESI level 3 patients. The starting and endpoints of the workflow both use an
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q oval to signify the start or termination of the workflow process. At each step in the process, a line
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q connector is used to signify the relationship between the levels, provide information on the
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q number of patients (“N”), and the mean time to complete (“M”). The process shown is the
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1 q patient flow through the emergency department, consisting of five patients with an emergency
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q severity index (ESI) level 3. 1q 1q 1q 1q
The first process in the workflow is the patient being registered into the health
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q information system (HIS) by the receptionist. Process steps are symbolized with a rectangle and
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q make up the majority of the workflow. The registration process has a mean time of 21.4 minutes for
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q each patient presenting for treatment.
1q 1q 1q 1q
After being registered, the patients wait until the triage nurse is available. During this step in
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q the workflow analysis, the patients’ wait had a mean time of 32.6 minutes. Delays in the
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q workflow, specifically where patients are waiting, are symbolized with a trapezoid shape.
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
Next, the triage nurse initiates the patient chart. Steps involving documents or data which
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q can be reviewed by the staff are symbolized with the document shape (rectangle with s-curve on
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q the bottom). For the patients in this process analysis, the mean time to complete this step was
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
24.8 minutes. The triage nurse would then escort the patient to the ED bed and give a report to the
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q ED nurse (mean time 14.8 minutes), where the patient would wait for an additional 43.2 minutes
1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q 1q
1q before the examination by the ED provider, who averages 17.8 minutes with each patient.
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