GIANT EAGLE PHARMACY ONBOARDING EXAM ACTUAL
QUESTIONS AND CORRECT ANSWERS
C
HIPAA Health Insurance Portability and Accountability Act
If you drop a pill, you should? Dispose of it!
True or False: If a robbery occurs you should stop the False! You should remain calm and cooperate, Keep your hands in sight and
robber give the person whatever they want. Notify law enforcement afterwards.
Sort and Remove, Shine and Inspect, Set Locations, The 6S System
Systematize, Stay The Course, and Safety are all steps in
what system?
Continuous Quality Improvement Program Quarterly meetings held inside a giant eagle location before/after business
hours. They are mandatory for ALL Pharmacy Team Members!
A Pharmacy Incident is? A mess up that the customers knows about!
A Quality Related Event (QRE) is? a defect without regard to whether the patient received the prescription. A
QRE does not typically involve the patient as it occurs before the patient
receives the medication. Anytime a QRE occurs, you must stop the workflow
IMMEDIATELY and contact the appropriate station for the QRE to be reviewed
and corrected. A QRE should never be allowed to proceed to the next station
in the filling process. The pharmacist on duty should also be informed of the
QRE so appropriate coaching can occur.
Document the QRE or incident, Root Cause Analysis
Investigate where the process broke down,
Communicate the findings with all Team Members, and
Discuss solutions from information gathered to reduce
the chance of repeating the same mistake
Are steps in what process?
This notice describes how medical information may be Privacy Practice
used or disclosed and how to get access to this
information.
This is offered once a year or if the patient is new.
You must be ___ years old to buy Sudafed. 18!
This act requires pharmacies to keep patient profiles to OBRA
assist the Pharmacist in reviewing allergies and
medication interactions. It helps
Pharmacists to offer counseling about the proper use
of prescriptions. It was
originally intended just for Medicaid recipients, it is now
interpreted as applying to ALL patients
, NDC National Drug Code 5-4-2
NDC 5 stands for? Manufacturer
NDC 4 stands for? Drug
NDC 2 stands for? Pack Size (Bottle Size)
Drugs are pulled from the shelf ____days before their 90
expiration.
Hard Pull is done every... Saturday. Once a week
Four Steps Of Great Service Welcome, Ask and Fulfill, Go the Extra Mile, Thank and Invite Back
Acknowledge Patients at ____ feet. Offer a prompt and 10/4 rule!
friendly greeting at___feet.
Steps to Great Service Recovery Listen, Apologize, Solve, Thank, Record
Volance helps with? Translation
When transferring a prescription. The ___ pharmacy Receiving Pharmacy calls
should call.
Clavamox Pet Medicines
Heartgard Plus
Meloxidyl
Nexgard K9
Rimadyl
Vetsulin
Are all examples of?
Insurance Carriers are also called? Third Party
Four third party payors. Medicare
Medicaid
Private Payor
Discount/Manufacturer Coupon Card
Information needed to process and insurance claim. Rx Bin Number
RX PCN
RX Group Number
Card Holder I.D Number
Once you open a medicine bottle you should? X this bottle.
QUESTIONS AND CORRECT ANSWERS
C
HIPAA Health Insurance Portability and Accountability Act
If you drop a pill, you should? Dispose of it!
True or False: If a robbery occurs you should stop the False! You should remain calm and cooperate, Keep your hands in sight and
robber give the person whatever they want. Notify law enforcement afterwards.
Sort and Remove, Shine and Inspect, Set Locations, The 6S System
Systematize, Stay The Course, and Safety are all steps in
what system?
Continuous Quality Improvement Program Quarterly meetings held inside a giant eagle location before/after business
hours. They are mandatory for ALL Pharmacy Team Members!
A Pharmacy Incident is? A mess up that the customers knows about!
A Quality Related Event (QRE) is? a defect without regard to whether the patient received the prescription. A
QRE does not typically involve the patient as it occurs before the patient
receives the medication. Anytime a QRE occurs, you must stop the workflow
IMMEDIATELY and contact the appropriate station for the QRE to be reviewed
and corrected. A QRE should never be allowed to proceed to the next station
in the filling process. The pharmacist on duty should also be informed of the
QRE so appropriate coaching can occur.
Document the QRE or incident, Root Cause Analysis
Investigate where the process broke down,
Communicate the findings with all Team Members, and
Discuss solutions from information gathered to reduce
the chance of repeating the same mistake
Are steps in what process?
This notice describes how medical information may be Privacy Practice
used or disclosed and how to get access to this
information.
This is offered once a year or if the patient is new.
You must be ___ years old to buy Sudafed. 18!
This act requires pharmacies to keep patient profiles to OBRA
assist the Pharmacist in reviewing allergies and
medication interactions. It helps
Pharmacists to offer counseling about the proper use
of prescriptions. It was
originally intended just for Medicaid recipients, it is now
interpreted as applying to ALL patients
, NDC National Drug Code 5-4-2
NDC 5 stands for? Manufacturer
NDC 4 stands for? Drug
NDC 2 stands for? Pack Size (Bottle Size)
Drugs are pulled from the shelf ____days before their 90
expiration.
Hard Pull is done every... Saturday. Once a week
Four Steps Of Great Service Welcome, Ask and Fulfill, Go the Extra Mile, Thank and Invite Back
Acknowledge Patients at ____ feet. Offer a prompt and 10/4 rule!
friendly greeting at___feet.
Steps to Great Service Recovery Listen, Apologize, Solve, Thank, Record
Volance helps with? Translation
When transferring a prescription. The ___ pharmacy Receiving Pharmacy calls
should call.
Clavamox Pet Medicines
Heartgard Plus
Meloxidyl
Nexgard K9
Rimadyl
Vetsulin
Are all examples of?
Insurance Carriers are also called? Third Party
Four third party payors. Medicare
Medicaid
Private Payor
Discount/Manufacturer Coupon Card
Information needed to process and insurance claim. Rx Bin Number
RX PCN
RX Group Number
Card Holder I.D Number
Once you open a medicine bottle you should? X this bottle.
