WGU C215 Operations Management PVDC
WGU C215 Operations Management PVDC
Study online at https://quizlet.com/_29hocb
1. Which definition is used for quality evaluates how well Fitness for use
a product performs its intended function?
2. Which total quality management (TQM) process was 14 points for quality im-
developed to stress management's responsibility for provement
quality?
3. Which total quality management (TQM) process con- ISO 9000
sists of 13 published standards and guidelines?
4. A company manufactures shoes using a quality man- checklist
agement system. The company needs to put a process
in place to measure any defects. The company would
like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on
correcting this particular issue?
5. Which quality control tool should be used to monitor Flowchart
the current status or end result of a process?
6. Which group of keywords or phrases describes the Review and recommend
crucial role that marketing plays in the total quality product changes, satis-
management (TQM) process? fy customers needs, open
communication
7. What is the common theme in total quality manage- To satisfy customer needs
ment (TQM) across all functions in an organization?
8. Which concept of variation measures the central ten- mean
dency of a set of data?
9. What do assignable causes of variation indicate?
, WGU C215 Operations Management PVDC
WGU C215 Operations Management PVDC
Study online at https://quizlet.com/_29hocb
Equipment was found out
of control
10. Which continuous improvement method does Cpk How close one is to a
measure? target and how consistent
one is with the average
performance
11. What are two important aspects of Six Sigma? people involvement
technical tools
12. Which strategy is used by some emergency rooms to Screen patients and
overcome customer frustrations about long waiting fast-track those with minor
times? ailments
13. Which two factors affect a service location decision? Proximity to customers
Quality of life issues
14. Which is a key factor of a location analysis for a service Proximity to customers
company?
15. What helps an organization identify and plan the ac- capacity planning
tions necessary to meet current and future customer
demands?
16. Which capacity planning measurement tells how much Capacity utilization
capacity a company is using?
17. Which two statements are true about effective capaci- An effective capacity main-
ty? tains a minimum output
rate under normal condi-
tions.
An effective capacity is
lower than design capacity
WGU C215 Operations Management PVDC
Study online at https://quizlet.com/_29hocb
1. Which definition is used for quality evaluates how well Fitness for use
a product performs its intended function?
2. Which total quality management (TQM) process was 14 points for quality im-
developed to stress management's responsibility for provement
quality?
3. Which total quality management (TQM) process con- ISO 9000
sists of 13 published standards and guidelines?
4. A company manufactures shoes using a quality man- checklist
agement system. The company needs to put a process
in place to measure any defects. The company would
like to measure the number of defects and observe the
number of occurrences to isolate the particular defect.
Which quality tool should the company use to focus on
correcting this particular issue?
5. Which quality control tool should be used to monitor Flowchart
the current status or end result of a process?
6. Which group of keywords or phrases describes the Review and recommend
crucial role that marketing plays in the total quality product changes, satis-
management (TQM) process? fy customers needs, open
communication
7. What is the common theme in total quality manage- To satisfy customer needs
ment (TQM) across all functions in an organization?
8. Which concept of variation measures the central ten- mean
dency of a set of data?
9. What do assignable causes of variation indicate?
, WGU C215 Operations Management PVDC
WGU C215 Operations Management PVDC
Study online at https://quizlet.com/_29hocb
Equipment was found out
of control
10. Which continuous improvement method does Cpk How close one is to a
measure? target and how consistent
one is with the average
performance
11. What are two important aspects of Six Sigma? people involvement
technical tools
12. Which strategy is used by some emergency rooms to Screen patients and
overcome customer frustrations about long waiting fast-track those with minor
times? ailments
13. Which two factors affect a service location decision? Proximity to customers
Quality of life issues
14. Which is a key factor of a location analysis for a service Proximity to customers
company?
15. What helps an organization identify and plan the ac- capacity planning
tions necessary to meet current and future customer
demands?
16. Which capacity planning measurement tells how much Capacity utilization
capacity a company is using?
17. Which two statements are true about effective capaci- An effective capacity main-
ty? tains a minimum output
rate under normal condi-
tions.
An effective capacity is
lower than design capacity
