MAN 2021-Management exam 1
Multiple choice questions And All
Correct Answers 2026 Updated.
if a sales department supervisor is held accountable by a middle manager for the departments
performance, on whom is the department supervisor dependent in making this performance
possible?
a) Board of Directors
b) Top management
c) Customers or clients
d) Department sales person - Answer Department sales person
The management function of ____ is being activated when a bookstore manager measures daily
sales in the magazine section and compares them with daily sales targets.
a. planning
b. agenda setting
c. controlling
d. delegating - Answer Controlling
The process of building and maintaining good working relationships with others who may
someday help a manager to implement his or her work agendas is called ____.
a. governance
b. networking
c. emotional intelligence
d. entrepreneurship - Answer Networking
According to Robert Katz, ____ skills are more likely to be emphasized by top managers than by
first-line managers.
a. human
b. conceptual
c. informational
d. technical - Answer Conceptual
,An effective manager is someone who helps others to achieve high levels of both ____ and
____.
a. pay; satisfaction
b. performance; satisfaction
c. performance; pay
d. pay; quality of work life - Answer Performance; sastifaction
____ is the active oversight by boards of directors of top management decisions in such areas as
corporate strategy and financial reporting.
a. Value chain analysis
b. Productivity
c. Outsourcing
d. Corporate governance - Answer Corporate Governance
When a manager denies promotion to a qualified worker simply because of personally disliking
her because she is Hispanic, this is an example of ____.
a. discrimination
b. accountability
c. self-management
d. a free-agent economy - Answer Discrimination
A company buys cloth in one country, has designs made in another country, has the garments
sewn in another country, and sells the finished product in yet other countries. This firm is
actively engaging in the practice of ____.
a. job migration
b. performance effectiveness
c. value creation
d. global sourcing - Answer Global Sourcing
The intellectual capital equation states: Intellectual Capital × _______ = Commitment.
a. Diversity
b. Confidence
,c. Competency
d. Communication - Answer Competency
If the direction in managerial work today is away from command and control, what is it toward?
a. Coaching and facilitating
b. Telling and selling
c. Pushing and pulling
d. Carrot and stick - Answer Coaching and Facilitating
The manager's role in the "upside-down pyramid" view of organizations is best described as
providing ____ so that operating workers can directly serve ____.
a. direction; top management
b. leadership; organizational goals
c. support; customers
d. agendas; networking - Answer Support; customers
When a team leader clarifies desired work targets and deadlines for a work team, he or she is
fulfilling the management function of ____.
a. planning
b. delegating
c. controlling
d. supervising - Answer Planning
The research of Mintzberg and others concludes that most managers ____.
a. work at a leisurely pace.
b. have blocks of private time for planning.
c. always live with the pressures of performance responsibility.
d. have the advantages of short workweeks. - Answer always live with the pressures of
performance responsibility.
, Emotional intelligence helps us to manage ourselves and our relationships effectively. Someone
who is high in emotional intelligence will have the capacity to ____, an ability to think before
acting and to control potentially disruptive emotions and actions.
a. set agendas
b. show motivation
c. self-regulate
d. act as a leader - Answer Self-regulate
Which of the following is a responsibility that is most associated with the work of a CEO, or chief
executive officer, of a large company?
a. Aligning the company with changes in the external environment
b. Reviewing annual pay raises for all employees
c. Monitoring short-term performance of lower-level task forces and committees
d. Conducting hiring interviews for new college graduates - Answer Aligning the company with
changes in the external environment
A management consultant who advises managers to carefully study jobs, train workers to do
them with efficient motions, and tie pay to job performance is using ideas from ____.
a. scientific management
b. contingency thinking
c. Henri Fayol
d. Theory Y - Answer Scientific Management
The Hawthorne studies were important in management history because they raised awareness
about the influence of ____ on productivity.
a. organization structures
b. human factors
c. physical work conditions
d. pay and rewards - Answer Human Factors
If Douglas McGregor heard an instructor complaining that her students were lazy and
irresponsible, he would say these assumptions ____.
Multiple choice questions And All
Correct Answers 2026 Updated.
if a sales department supervisor is held accountable by a middle manager for the departments
performance, on whom is the department supervisor dependent in making this performance
possible?
a) Board of Directors
b) Top management
c) Customers or clients
d) Department sales person - Answer Department sales person
The management function of ____ is being activated when a bookstore manager measures daily
sales in the magazine section and compares them with daily sales targets.
a. planning
b. agenda setting
c. controlling
d. delegating - Answer Controlling
The process of building and maintaining good working relationships with others who may
someday help a manager to implement his or her work agendas is called ____.
a. governance
b. networking
c. emotional intelligence
d. entrepreneurship - Answer Networking
According to Robert Katz, ____ skills are more likely to be emphasized by top managers than by
first-line managers.
a. human
b. conceptual
c. informational
d. technical - Answer Conceptual
,An effective manager is someone who helps others to achieve high levels of both ____ and
____.
a. pay; satisfaction
b. performance; satisfaction
c. performance; pay
d. pay; quality of work life - Answer Performance; sastifaction
____ is the active oversight by boards of directors of top management decisions in such areas as
corporate strategy and financial reporting.
a. Value chain analysis
b. Productivity
c. Outsourcing
d. Corporate governance - Answer Corporate Governance
When a manager denies promotion to a qualified worker simply because of personally disliking
her because she is Hispanic, this is an example of ____.
a. discrimination
b. accountability
c. self-management
d. a free-agent economy - Answer Discrimination
A company buys cloth in one country, has designs made in another country, has the garments
sewn in another country, and sells the finished product in yet other countries. This firm is
actively engaging in the practice of ____.
a. job migration
b. performance effectiveness
c. value creation
d. global sourcing - Answer Global Sourcing
The intellectual capital equation states: Intellectual Capital × _______ = Commitment.
a. Diversity
b. Confidence
,c. Competency
d. Communication - Answer Competency
If the direction in managerial work today is away from command and control, what is it toward?
a. Coaching and facilitating
b. Telling and selling
c. Pushing and pulling
d. Carrot and stick - Answer Coaching and Facilitating
The manager's role in the "upside-down pyramid" view of organizations is best described as
providing ____ so that operating workers can directly serve ____.
a. direction; top management
b. leadership; organizational goals
c. support; customers
d. agendas; networking - Answer Support; customers
When a team leader clarifies desired work targets and deadlines for a work team, he or she is
fulfilling the management function of ____.
a. planning
b. delegating
c. controlling
d. supervising - Answer Planning
The research of Mintzberg and others concludes that most managers ____.
a. work at a leisurely pace.
b. have blocks of private time for planning.
c. always live with the pressures of performance responsibility.
d. have the advantages of short workweeks. - Answer always live with the pressures of
performance responsibility.
, Emotional intelligence helps us to manage ourselves and our relationships effectively. Someone
who is high in emotional intelligence will have the capacity to ____, an ability to think before
acting and to control potentially disruptive emotions and actions.
a. set agendas
b. show motivation
c. self-regulate
d. act as a leader - Answer Self-regulate
Which of the following is a responsibility that is most associated with the work of a CEO, or chief
executive officer, of a large company?
a. Aligning the company with changes in the external environment
b. Reviewing annual pay raises for all employees
c. Monitoring short-term performance of lower-level task forces and committees
d. Conducting hiring interviews for new college graduates - Answer Aligning the company with
changes in the external environment
A management consultant who advises managers to carefully study jobs, train workers to do
them with efficient motions, and tie pay to job performance is using ideas from ____.
a. scientific management
b. contingency thinking
c. Henri Fayol
d. Theory Y - Answer Scientific Management
The Hawthorne studies were important in management history because they raised awareness
about the influence of ____ on productivity.
a. organization structures
b. human factors
c. physical work conditions
d. pay and rewards - Answer Human Factors
If Douglas McGregor heard an instructor complaining that her students were lazy and
irresponsible, he would say these assumptions ____.
