MGT 101 Exam 4 50 Unanswered
MGT 101 4 Operations Management Exam Questions and
Verified Solutions | Study Guide
Q1. The process used to manufacture beer is a product-oriented, high-volume, and low-variety
process. This can be called a(n) process.
a. cyclical
b. job-shop
c. repetitive
d. assembly-line
e. continuous
Q2. The assets available to managers for production are called .
a. managerial structures
b. organizational layouts
c. process structures
d. organizational resources
e. functional layouts
Q3. David Lamb leads a team of engineers at Alpha technologies, a leading software company. David
started his career as a program developer and is widely recognized as a subject matter expert. He is not
very involved in the day-to-day management of the team and instead promotes a great deal of autonomy
among team members. However, he does help out if the team comes across unanticipated problems
associated with atypical tasks. This is an example of .
management by exception
the process control method
continuous operational control
customary process control
management by objectives
Q4. Which of the following is an example of a modern capacity strategy?
construct large plants that perform all the value adding activities
produce more than the actual demand to minimize customer dissatisfaction
build large specialized plants to concentrate all the tasks at one place
d. construct smaller and more specialized plants that focus on a few tasks
e. produce less than the actual demand to reduce the costs of operation
Q5. Layout strategy is a plan of action outlining the operation methods the organization will use to transform resources into goods
and services.
a. True
, b. False
Q6. An organization decides to improve its raw material handling process by buying a material
handling crane. This is an example of using .
a. human resources
b. automation
c. statistical quality control
d. flexible manufacturing
e. fixed-position layouts
Q7. Quality assurance is a continuum of activities that starts when quality standards are set and ends
when quality goods and services are delivered to the customer.
a. True
b. False
Q8. The process includes the production of one-of-a-kind items as well as unit production.
a. job-shop
b. assembly line
c. serial
d. parallel
e. fixed position
Q9. is a plan of action aimed at providing the organization with the right facilities to produce
the needed output at the right time.
a. Location strategy
b. Process strategy
c. Product strategy
d. Layout strategy
e. Capacity strategy
Q10. Which of the following statements is true of the control tools used in organizations?
a. It helps to pinpoint organizational strengths and weaknesses.
b. It is generally used during the product design stage.
c. Control tools are not used for day-to-day operations.
d. Employee control is not possible with the use of these tools.
e. These tools are used by workers more than managers.
Q11. MSS Technologies Inc. distributes electronic components to the radio frequency (RF), wireless and
power conversion, electron device, and display systems markets. James, the production manager of the
firm, is in search of innovative ways to improve the quality of the company's products. As production
manager, James has noticed that their mistakes in production are getting very costly. He decides to
make the employee training sessions more rigorous. Which of these philosophies would best fit his
quality control problem?
a. "No mistake" mindset
b. "Acceptable mistakes" philosophy
c. Six Sigma
d. "No rejects" philosophy
e. Kanban system
Q12. Furntech Corporation manufactures and markets traditional and computer-related office products
and supplies. The company is looking for ways to improve its productivity to become more competitive.
Which of the following actions of the company will be least effective in improving organizational
productivity?
a. It makes necessary changes to product design.
b. It provides additional training to its workforce.
c. It automates some of its lengthy processes.
d. It attempts to improve its recruitment procedures.
e. It reduces its level of production to focus on product quality.
Q13. Which of the following is the most accurate observation of product quality?
a. Product quality is more dependent on labor than on the other factors of production.
MGT 101 4 Operations Management Exam Questions and
Verified Solutions | Study Guide
Q1. The process used to manufacture beer is a product-oriented, high-volume, and low-variety
process. This can be called a(n) process.
a. cyclical
b. job-shop
c. repetitive
d. assembly-line
e. continuous
Q2. The assets available to managers for production are called .
a. managerial structures
b. organizational layouts
c. process structures
d. organizational resources
e. functional layouts
Q3. David Lamb leads a team of engineers at Alpha technologies, a leading software company. David
started his career as a program developer and is widely recognized as a subject matter expert. He is not
very involved in the day-to-day management of the team and instead promotes a great deal of autonomy
among team members. However, he does help out if the team comes across unanticipated problems
associated with atypical tasks. This is an example of .
management by exception
the process control method
continuous operational control
customary process control
management by objectives
Q4. Which of the following is an example of a modern capacity strategy?
construct large plants that perform all the value adding activities
produce more than the actual demand to minimize customer dissatisfaction
build large specialized plants to concentrate all the tasks at one place
d. construct smaller and more specialized plants that focus on a few tasks
e. produce less than the actual demand to reduce the costs of operation
Q5. Layout strategy is a plan of action outlining the operation methods the organization will use to transform resources into goods
and services.
a. True
, b. False
Q6. An organization decides to improve its raw material handling process by buying a material
handling crane. This is an example of using .
a. human resources
b. automation
c. statistical quality control
d. flexible manufacturing
e. fixed-position layouts
Q7. Quality assurance is a continuum of activities that starts when quality standards are set and ends
when quality goods and services are delivered to the customer.
a. True
b. False
Q8. The process includes the production of one-of-a-kind items as well as unit production.
a. job-shop
b. assembly line
c. serial
d. parallel
e. fixed position
Q9. is a plan of action aimed at providing the organization with the right facilities to produce
the needed output at the right time.
a. Location strategy
b. Process strategy
c. Product strategy
d. Layout strategy
e. Capacity strategy
Q10. Which of the following statements is true of the control tools used in organizations?
a. It helps to pinpoint organizational strengths and weaknesses.
b. It is generally used during the product design stage.
c. Control tools are not used for day-to-day operations.
d. Employee control is not possible with the use of these tools.
e. These tools are used by workers more than managers.
Q11. MSS Technologies Inc. distributes electronic components to the radio frequency (RF), wireless and
power conversion, electron device, and display systems markets. James, the production manager of the
firm, is in search of innovative ways to improve the quality of the company's products. As production
manager, James has noticed that their mistakes in production are getting very costly. He decides to
make the employee training sessions more rigorous. Which of these philosophies would best fit his
quality control problem?
a. "No mistake" mindset
b. "Acceptable mistakes" philosophy
c. Six Sigma
d. "No rejects" philosophy
e. Kanban system
Q12. Furntech Corporation manufactures and markets traditional and computer-related office products
and supplies. The company is looking for ways to improve its productivity to become more competitive.
Which of the following actions of the company will be least effective in improving organizational
productivity?
a. It makes necessary changes to product design.
b. It provides additional training to its workforce.
c. It automates some of its lengthy processes.
d. It attempts to improve its recruitment procedures.
e. It reduces its level of production to focus on product quality.
Q13. Which of the following is the most accurate observation of product quality?
a. Product quality is more dependent on labor than on the other factors of production.
