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Section 1: Foundations of PSW Practice and Individuality (Questions 1-30)
Question 1
What is the primary purpose of the NACC Personal Support Worker (PSW)
certification exam?
A) To test clinical diagnostic skills
B) To evaluate the candidate's knowledge and readiness to provide safe, competent
care
C) To assess surgical assisting abilities
D) To determine eligibility for nursing school
Answer: B
Rationale: The NACC PSW certification exam is the final theory examination for
students completing PSW programs at private career colleges across Canada. Its
purpose is to determine whether the candidate has the required level of knowledge
to do the job safely and effectively .
Question 2
What is the total program hour requirement for the NACC PSW program?
A) 400 hours
B) 500 hours
C) 600 hours
D) 700 hours
Answer: D
,Rationale: The NACC PSW program consists of 700 total hours, which includes
400 hours of theory content and practical labs, 200 hours of practicum in a long-
term care facility, and 100 hours of practicum in a community setting .
Question 3
What is the definition of Activities of Daily Living (ADLs)?
A) Activities that only nurses perform
B) Basic self-care activities such as bathing, grooming, and elimination
C) Activities that are done only in hospitals
D) Recreational activities
Answer: B
Rationale: ADLs (Activities of Daily Living) include basic self-care activities such
as bathing, grooming, and elimination. PSWs assist clients with these activities .
Question 4
Which of the following best describes culture?
A) A person's age and gender
B) The language, values, beliefs, habits, likes, dislikes, customs, and characteristics
of a group passed from one generation to the next
C) A person's income level
D) The type of food a person eats
Answer: B
Rationale: Culture refers to the language, values, beliefs, habits, likes, dislikes,
customs, and characteristics of a group that are passed from one generation to the
next .
Question 5
What does the term "client-centered care" mean in PSW practice?
A) The PSW makes all decisions for the client
B) The client is at the center of all care decisions and has the right to choose or
refuse care
C) Care is provided only to clients who can pay
D) The client's family makes all decisions
Answer: B
Rationale: Client-centered care means that clients have the right to decide, choose,
or refuse in all aspects of their care. The client's preferences and autonomy are
respected .
Question 6
What is empathy in the context of PSW practice?
,A) Feeling sorry for the client
B) Attempting to feel what the other person feels
C) Ignoring the client's emotions
D) Telling the client how to feel
Answer: B
Rationale: Empathy refers to attempting to feel what the other person feels. It
involves understanding and sharing the feelings of another person .
Question 7
What does the term "accountable" mean in PSW practice?
A) Being responsible for moral and legal requirements of proper care
B) Being responsible only for physical care
C) Having no responsibilities
D) Being responsible only for documentation
Answer: A
Rationale: Being accountable means being responsible for the moral and legal
requirements of proper care. PSWs are accountable for their actions and the care
they provide .
Question 8
What is an allegation?
A) A proven fact
B) A statement that has yet to be proven
C) A legal judgment
D) A type of medication
Answer: B
Rationale: An allegation is a statement that has yet to be proven. It is a claim or
assertion that requires investigation .
Question 9
What is defamation?
A) Making a true statement about someone
B) Injuring a person's name and reputation by making false statements to a third
party
C) Providing care to a client
D) Documenting client care
Answer: B
Rationale: Defamation is injuring a person's name and reputation by making false
statements to a third party. It can be spoken (slander) or written (libel) .
, Question 10
Which of the following is an example of discrimination?
A) Treating all clients equally
B) Making an unfair or preferred choice or distinction
C) Following the care plan
D) Documenting client care
Answer: B
Rationale: Discrimination refers to making an unfair or preferred choice or
distinction. It involves treating someone unfairly based on characteristics such as
race, age, or gender .
Question 11
What is the difference between assault and battery?
A) Assault is physical contact; battery is threatening physical contact
B) Assault is intentionally attempting or threatening to touch a person without
consent; battery is unauthorized touching of a body without consent
C) They are the same thing
D) Assault is always accidental
Answer: B
Rationale: Assault is the intentional attempt or threat to touch a person without
consent, while battery is the actual unauthorized touching of a body without
consent .
Question 12
What is a chronic illness?
A) An illness that is sudden and short-term
B) An illness that is slow or gradual in onset for which there is no known cure
C) An illness that is contagious
D) An illness that only affects older adults
Answer: B
Rationale: A chronic illness refers to an illness that is slow or gradual in onset for
which there is no known cure. It requires ongoing management .
Question 13
What is the definition of ethics in healthcare?
A) Following the law
B) What is right conduct and what is wrong conduct; making choices or judgments
about what should or should not be done
C) Following the doctor's orders
D) Doing what is easiest