NRl 326l /l NR326l Examl 1:l Mentall Healthl
Reviewl (Latestl 2026/l 2027l Update)l |l Qsl
&l As|l Gradel A|l 100%l Correctl (Verifiedl
Answers)-l Chamberlain
QUESTION
therapeuticl communicationl techniques
Answer:
Generall leads/broadl opening:
-l patientl getsl tol pickl thel topicl
-l "howl arel youl doingl today"l
-l "isl therel somethingl youl wantl tol talkl aboutl today"
Offeringl self:
-l showingl concernl forl thel patientl andl thatl youl arel willingl tol bel therel forl them
-l "I'ml herel forl you"
-l "I'ml herel tol listen"
-l "I'ml herel whenl you'rel ready"
-l "I'lll sitl withl you"
Silence:
-l allowsl timel forl reflectionl
-l whenl isl silencel appropriate?l -->l patientl isl crying,l havingl al panicl attack,l collectingl
theirl thoughts
Clarifying:
-l wel arel notl quitel surel whatl patientl isl saying
-l restatingl =l wordl forl wordl -->l patientl saysl "Il don'tl wantl tol dol thisl anymore"l youl
sayl "Youl don'tl wantl tol dol thisl anymore?"
-l reflectingl =l deflectsl backl tol thel patientl andl connectsl al feelingl withl somethingl -->l
patientl saysl "I'ml inl school,l al mother;l Il havel nol help"l youl sayl "Itl soundsl likel youl arel
overwhelmed"l
,-l exploringl =l patientl givesl littlel informationl andl youl needl morel -->l patientl saysl "Il
havel thoughtsl ofl hurtingl myself"l youl sayl "telll mel more"
Makingl observations:
-l addressl withoutl usingl "why"
-l insteadl ofl sayingl "whyl didn'tl youl comel tol class?"l sayl "Il noticedl youl didn'tl comel tol
class,l isl everythingl ok?"l
Validation/recognition:
-l everyonel needsl itl
-l complainingl aboutl nursingl schooll tol nonl nursingl schooll peoplel comparedl tol peersl
whol arel inl nursingl school
-l insteadl ofl sayingl "hel isl inl al betterl place"l tol al patientl whol lostl theirl dad,l sayl "youl
mustl missl himl veryl much"
Presentingl reality:
-l forl psychosis,l panicl attack,l orl someonel wakingl upl froml anesthesial
-l remindl theml theyl arel al patientl andl whatl isl goingl on
QUESTION
reflecting/validating
Answer:
Whatl typel ofl therapeuticl communication?
"Thatl mustl feell scary"
QUESTION
offeringl self
Answer:
Whatl typel ofl therapeuticl communication?
"Il aml herel tol listenl tol you"
QUESTION
,observation
Answer:
Whatl typel ofl therapeuticl communication?
"Il noticedl youl werel cryingl inl group"
QUESTION
clarifying
Answer:
Whatl typel ofl therapeuticl communication?
"Il aml notl surel whatl youl meanl byl that"
QUESTION
reflecting/validating
Answer:
Whatl typel ofl therapeuticl communication?
"Itl soundsl likel youl arel overwhelmed"
QUESTION
presentingl reality
Answer:
Whatl typel ofl therapeuticl communication?
"youl arel safel inl thel hospital"
QUESTION
exploring
a
, Answer:
Whatl typel ofl therapeuticl communication?
"Telll mel morel aboutl yourl relationshipl withl yourl spouse"
QUESTION
-l givingl falsel reassurancel ("everythingl willl bel fine"
-l rejectingl (tellsl someonel howl notl tol feel;l "letsl notl talkl aboutl that",l "don'tl bel
nervous")
-l approving/disapprovingl ("il aml gladl youl didl that")
-l givingl advicel ("youl should/shouldn't")
-l requestingl anl explanationl (causesl patientl tol becomel defensive;l "Whyl arel youl sol
depressed")
-l defendingl ("nol onel wouldl liel tol you")
-l introducingl anl unrelatedl topicl (notl listening;l patientl saysl "i'ml overwhelmed,l il wantl tol
killl myself"l youl sayl "dol youl havel kids?")
-l externall powerl (anotherl terml forl why;l itl assumesl anotherl reason;l "Whatl makesl youl
sayl that",l "Whyl arel youl sol depressed")
Answer:
Whatl arel somel thingsl thatl includel poorl therapeuticl communication?
QUESTION
whyl (requestingl anl explanation)
Answer:
Whatl typel ofl non-therapeuticl communication?
"Whyl arel youl feelingl depressed?"
QUESTION
approving
Answer:
Whatl typel ofl non-therapeuticl communication?
Reviewl (Latestl 2026/l 2027l Update)l |l Qsl
&l As|l Gradel A|l 100%l Correctl (Verifiedl
Answers)-l Chamberlain
QUESTION
therapeuticl communicationl techniques
Answer:
Generall leads/broadl opening:
-l patientl getsl tol pickl thel topicl
-l "howl arel youl doingl today"l
-l "isl therel somethingl youl wantl tol talkl aboutl today"
Offeringl self:
-l showingl concernl forl thel patientl andl thatl youl arel willingl tol bel therel forl them
-l "I'ml herel forl you"
-l "I'ml herel tol listen"
-l "I'ml herel whenl you'rel ready"
-l "I'lll sitl withl you"
Silence:
-l allowsl timel forl reflectionl
-l whenl isl silencel appropriate?l -->l patientl isl crying,l havingl al panicl attack,l collectingl
theirl thoughts
Clarifying:
-l wel arel notl quitel surel whatl patientl isl saying
-l restatingl =l wordl forl wordl -->l patientl saysl "Il don'tl wantl tol dol thisl anymore"l youl
sayl "Youl don'tl wantl tol dol thisl anymore?"
-l reflectingl =l deflectsl backl tol thel patientl andl connectsl al feelingl withl somethingl -->l
patientl saysl "I'ml inl school,l al mother;l Il havel nol help"l youl sayl "Itl soundsl likel youl arel
overwhelmed"l
,-l exploringl =l patientl givesl littlel informationl andl youl needl morel -->l patientl saysl "Il
havel thoughtsl ofl hurtingl myself"l youl sayl "telll mel more"
Makingl observations:
-l addressl withoutl usingl "why"
-l insteadl ofl sayingl "whyl didn'tl youl comel tol class?"l sayl "Il noticedl youl didn'tl comel tol
class,l isl everythingl ok?"l
Validation/recognition:
-l everyonel needsl itl
-l complainingl aboutl nursingl schooll tol nonl nursingl schooll peoplel comparedl tol peersl
whol arel inl nursingl school
-l insteadl ofl sayingl "hel isl inl al betterl place"l tol al patientl whol lostl theirl dad,l sayl "youl
mustl missl himl veryl much"
Presentingl reality:
-l forl psychosis,l panicl attack,l orl someonel wakingl upl froml anesthesial
-l remindl theml theyl arel al patientl andl whatl isl goingl on
QUESTION
reflecting/validating
Answer:
Whatl typel ofl therapeuticl communication?
"Thatl mustl feell scary"
QUESTION
offeringl self
Answer:
Whatl typel ofl therapeuticl communication?
"Il aml herel tol listenl tol you"
QUESTION
,observation
Answer:
Whatl typel ofl therapeuticl communication?
"Il noticedl youl werel cryingl inl group"
QUESTION
clarifying
Answer:
Whatl typel ofl therapeuticl communication?
"Il aml notl surel whatl youl meanl byl that"
QUESTION
reflecting/validating
Answer:
Whatl typel ofl therapeuticl communication?
"Itl soundsl likel youl arel overwhelmed"
QUESTION
presentingl reality
Answer:
Whatl typel ofl therapeuticl communication?
"youl arel safel inl thel hospital"
QUESTION
exploring
a
, Answer:
Whatl typel ofl therapeuticl communication?
"Telll mel morel aboutl yourl relationshipl withl yourl spouse"
QUESTION
-l givingl falsel reassurancel ("everythingl willl bel fine"
-l rejectingl (tellsl someonel howl notl tol feel;l "letsl notl talkl aboutl that",l "don'tl bel
nervous")
-l approving/disapprovingl ("il aml gladl youl didl that")
-l givingl advicel ("youl should/shouldn't")
-l requestingl anl explanationl (causesl patientl tol becomel defensive;l "Whyl arel youl sol
depressed")
-l defendingl ("nol onel wouldl liel tol you")
-l introducingl anl unrelatedl topicl (notl listening;l patientl saysl "i'ml overwhelmed,l il wantl tol
killl myself"l youl sayl "dol youl havel kids?")
-l externall powerl (anotherl terml forl why;l itl assumesl anotherl reason;l "Whatl makesl youl
sayl that",l "Whyl arel youl sol depressed")
Answer:
Whatl arel somel thingsl thatl includel poorl therapeuticl communication?
QUESTION
whyl (requestingl anl explanation)
Answer:
Whatl typel ofl non-therapeuticl communication?
"Whyl arel youl feelingl depressed?"
QUESTION
approving
Answer:
Whatl typel ofl non-therapeuticl communication?
