ISM4011 CHAPTER 1 QUESTIONS WITH VERIFIED
ANSWERS
1. The most common personal digital assistant (PDA) is a smartphone. - Answers - True
2. Information systems are broader in scope than information technologies. - Answers -
True
3. In a management information system (MIS) application, processes are usually
methods for performing a task. - Answers - True
4. In designing a management information system (MIS), the first task is to collect data
and analyze it. - Answers - False
5. An information system should collect data from both external and internal sources,
although organizational objectives and the type of application also determine what
sources to use. - Answers - True
6. Customers, competitors, and suppliers are examples of internal data sources of an
information system. - Answers - False
7. In a management information system (MIS), the quality of information is determined
by its usefulness to users, and its usefulness determines the success of the information
system. - Answers - True
8. To be useful, information must be able to integrate with other data and information. -
Answers - True
9. When solving problems, the users of an information system must avoid using informal
information. - Answers - False
10. The main difference between an intranet and the Internet is that intranets are public
and the Internet is private. - Answers - False
11. A logistics information system supports decisions related to providing reports and
statistics on employee demographics. - Answers - False
12. An effective financial information system should provide timely, accurate, and
integrated information about the marketing mix-4Ps: price, promotion, place, and
product. - Answers - False
13. The threat of new entrants into the marketplace is high when duplicating a
company's product or service is difficult. - Answers - False
, 14. Rivalry among existing competitors is high when many competitors occupy the
same marketplace position. - Answers - True
15. In the context of information systems jobs, a database administrator is responsible
for developing an entire information system by writing computer programs. - Answers -
False
16. _____ help a person connect with friends, family, and colleagues online and meet
people with similar interests and hobbies. - Answers - b. Social networking sites
17. _____ is a social networking site. - Answers - a. LinkedIn
18. Which is an example of a social networking site? - Answers - b. Google+
19. Social networking sites can reduce organizations' costs by _____. - Answers - c.
providing an inexpensive medium for targeting a large customer base
20. _____ is skill in using productivity software, such as word processors, spreadsheets,
database management systems, and presentation software. - Answers - d. Computer
literacy
21. Jack knows how to use word processors, spreadsheets, and presentation software.
He also has a basic knowledge of hardware, software, and the Internet. Given this
information, it can be concluded that Jack has _____ literacy. - Answers - b. computer
22. _____ is understanding the role of information in generating and using business
intelligence. - Answers - a. Information literacy
23. Business _____ provides historical, current, and predictive views of business
operations and environments and gives organizations a competitive advantage in the
marketplace. - Answers - a. intelligence
24. In the context of computer literacy and information literacy, which statement is true
of knowledge workers? - Answers - b. They should know how data should be indexed
and updated.
25. Which statement is true of transaction-processing systems? - Answers - a. They
focus on data collection and processing.
26. Transaction-processing systems _____. - Answers - c. involve operations that are
repetitive
27. Which is a software component of a management information system (MIS)? -
Answers - a. Commercial programs
ANSWERS
1. The most common personal digital assistant (PDA) is a smartphone. - Answers - True
2. Information systems are broader in scope than information technologies. - Answers -
True
3. In a management information system (MIS) application, processes are usually
methods for performing a task. - Answers - True
4. In designing a management information system (MIS), the first task is to collect data
and analyze it. - Answers - False
5. An information system should collect data from both external and internal sources,
although organizational objectives and the type of application also determine what
sources to use. - Answers - True
6. Customers, competitors, and suppliers are examples of internal data sources of an
information system. - Answers - False
7. In a management information system (MIS), the quality of information is determined
by its usefulness to users, and its usefulness determines the success of the information
system. - Answers - True
8. To be useful, information must be able to integrate with other data and information. -
Answers - True
9. When solving problems, the users of an information system must avoid using informal
information. - Answers - False
10. The main difference between an intranet and the Internet is that intranets are public
and the Internet is private. - Answers - False
11. A logistics information system supports decisions related to providing reports and
statistics on employee demographics. - Answers - False
12. An effective financial information system should provide timely, accurate, and
integrated information about the marketing mix-4Ps: price, promotion, place, and
product. - Answers - False
13. The threat of new entrants into the marketplace is high when duplicating a
company's product or service is difficult. - Answers - False
, 14. Rivalry among existing competitors is high when many competitors occupy the
same marketplace position. - Answers - True
15. In the context of information systems jobs, a database administrator is responsible
for developing an entire information system by writing computer programs. - Answers -
False
16. _____ help a person connect with friends, family, and colleagues online and meet
people with similar interests and hobbies. - Answers - b. Social networking sites
17. _____ is a social networking site. - Answers - a. LinkedIn
18. Which is an example of a social networking site? - Answers - b. Google+
19. Social networking sites can reduce organizations' costs by _____. - Answers - c.
providing an inexpensive medium for targeting a large customer base
20. _____ is skill in using productivity software, such as word processors, spreadsheets,
database management systems, and presentation software. - Answers - d. Computer
literacy
21. Jack knows how to use word processors, spreadsheets, and presentation software.
He also has a basic knowledge of hardware, software, and the Internet. Given this
information, it can be concluded that Jack has _____ literacy. - Answers - b. computer
22. _____ is understanding the role of information in generating and using business
intelligence. - Answers - a. Information literacy
23. Business _____ provides historical, current, and predictive views of business
operations and environments and gives organizations a competitive advantage in the
marketplace. - Answers - a. intelligence
24. In the context of computer literacy and information literacy, which statement is true
of knowledge workers? - Answers - b. They should know how data should be indexed
and updated.
25. Which statement is true of transaction-processing systems? - Answers - a. They
focus on data collection and processing.
26. Transaction-processing systems _____. - Answers - c. involve operations that are
repetitive
27. Which is a software component of a management information system (MIS)? -
Answers - a. Commercial programs
