ISM 4011 FINAL EXAM VERIFIED STUDY GUIDE
Moore's Law - Answers - The number of transistors per square inch on an integrated
chip doubles every 18 months
-costs are essentially zero
Information Systems (IS) - Answers - A group of hardware, software, data, procedure,
and people components that interact to produce information
-Five Component Framework:
-Hardware
-Software
-Data
-Procedures
-People
Information Technology (IT) - Answers - The products, methods, inventions, and
standards that are used for the purpose of producing information
-Includes:
-Hardware
-Software
-Data
-Procedures
Non-Routine Skills - Answers - -Abstract Reasoning
-Systems Thinking
-Collaboration
-Ability to Experiment
Abstract Reasoning - Answers - The ability to make and manipulate models
Systems Thinking - Answers - The ability to model the components of the system, to
connect the inputs and outputs among those components into a sensible whole that
reflects the structure and dynamics of the phenomenon observed
Collaboration - Answers - The activity of two or more people working together to
achieve a common goal, result, or work product
Ability to Exeriment - Answers - Making a reasoned analysis of an opportunity,
envisioning potential solutions, evaluating those possibilities, and developing the most
promising ones, consistent with the resources you have
Business Process Modeling Notation (BPMN) - Answers - Standard set of terms and
graphical notations for documenting business processes
, -Swimlane format
-Activities: specific tasks that need to be accomplished as part of the process
-Role: subset of the activities
-Actor: person, group, department, organization, or IS
Business Process - Answers - A network of activities for accomplishing a business
function
Efficiency - Answers - The ratio of benefits to cost
Effective Business Process - Answers - Enables the business to accomplish its strategy
Deming Cycle - Answers - -Plan
-Do
-Check
-Act
Quality Information - Answers - -Accurate
-Timely
-Relevant
-Just Barely Sufficient
-Worth its cost
Porter's Five Forces - Answers - Competitive Forces:
-substitutes
-new competitors
-rivalry
Bargaining Power Forces:
-supplier
-customer
Competitive Strategy - Answers - -Industry Wide/Cost: Lowest cost across the industry
-Focus/Cost: Lowest cost within an industry segment
-Industry Wide/Differentiation: Better product/service across the industry
-Focus/Differentiation: Better product/service within an industry segment
Value Chain - Answers - Network of value-creating activities
Linkages - Answers - Interactions across value activities
Primary Activities - Answers - Relate directly to the production of the organization's
products or services
Support Activities - Answers - Assist and facilitate the primary activities
Moore's Law - Answers - The number of transistors per square inch on an integrated
chip doubles every 18 months
-costs are essentially zero
Information Systems (IS) - Answers - A group of hardware, software, data, procedure,
and people components that interact to produce information
-Five Component Framework:
-Hardware
-Software
-Data
-Procedures
-People
Information Technology (IT) - Answers - The products, methods, inventions, and
standards that are used for the purpose of producing information
-Includes:
-Hardware
-Software
-Data
-Procedures
Non-Routine Skills - Answers - -Abstract Reasoning
-Systems Thinking
-Collaboration
-Ability to Experiment
Abstract Reasoning - Answers - The ability to make and manipulate models
Systems Thinking - Answers - The ability to model the components of the system, to
connect the inputs and outputs among those components into a sensible whole that
reflects the structure and dynamics of the phenomenon observed
Collaboration - Answers - The activity of two or more people working together to
achieve a common goal, result, or work product
Ability to Exeriment - Answers - Making a reasoned analysis of an opportunity,
envisioning potential solutions, evaluating those possibilities, and developing the most
promising ones, consistent with the resources you have
Business Process Modeling Notation (BPMN) - Answers - Standard set of terms and
graphical notations for documenting business processes
, -Swimlane format
-Activities: specific tasks that need to be accomplished as part of the process
-Role: subset of the activities
-Actor: person, group, department, organization, or IS
Business Process - Answers - A network of activities for accomplishing a business
function
Efficiency - Answers - The ratio of benefits to cost
Effective Business Process - Answers - Enables the business to accomplish its strategy
Deming Cycle - Answers - -Plan
-Do
-Check
-Act
Quality Information - Answers - -Accurate
-Timely
-Relevant
-Just Barely Sufficient
-Worth its cost
Porter's Five Forces - Answers - Competitive Forces:
-substitutes
-new competitors
-rivalry
Bargaining Power Forces:
-supplier
-customer
Competitive Strategy - Answers - -Industry Wide/Cost: Lowest cost across the industry
-Focus/Cost: Lowest cost within an industry segment
-Industry Wide/Differentiation: Better product/service across the industry
-Focus/Differentiation: Better product/service within an industry segment
Value Chain - Answers - Network of value-creating activities
Linkages - Answers - Interactions across value activities
Primary Activities - Answers - Relate directly to the production of the organization's
products or services
Support Activities - Answers - Assist and facilitate the primary activities
