WGU C954 PRE-ASSESSMENT: INFORMATION TECHNOLOGY MANAGEMENT EXAM
QUESTIONS AND ANSWERS GRADED A+
1. Which data set consumes disk space equal to the change in the data since
it was last captured?
Big
Static
Dynamic
Snapshot: Snapshot
2. A business wants to allow its employees to communicate online with each
other in real time.
What should the business use to achieve this?
Instant messaging
Email
Spreadsheet
Word processor: Instant messaging
3. An organization wants to calculate its sales by region.
Which type of software will serve this need?
Human resources management (HRM)
Inventory management
Customer relationship management (CRM)
Personnel management: Customer relationship management (CRM)
,4. Which component functions as a computer's working memory?
Random access memory (RAM)
Central processing unit (CPU)
Read-only memory (ROM)
Solid state drive (SSD): Random access memory (RAM)
5. What is a secondary storage medium?
Random access memory
Magnetic tape
Read-only memory
Cache: Magnetic tape
6. Which type of network should a company use if they want to connect a group
of computers in an office building?
PAN
MAN
WAN
LAN: LAN
7. Which network topology uses a central hub to which all devices on the
network are connected?
Bus
Wireless
Hybrid
Star: Star
8. Which multiuser operating system originated at AT&T's Bell Laboratories?
Android
OS X
Linux
Unix: Unix
9. Which lifecycle stage of ITIL focuses on ensuring that a business's objectives
, align with those of the IT provider?
Service design (SD)
Service operation (SO)
Service transition (ST)
Service strategy (SS): Service strategy (SS)
10. Why was ITIL developed?
As a global oversight committee for the IT industry
QUESTIONS AND ANSWERS GRADED A+
1. Which data set consumes disk space equal to the change in the data since
it was last captured?
Big
Static
Dynamic
Snapshot: Snapshot
2. A business wants to allow its employees to communicate online with each
other in real time.
What should the business use to achieve this?
Instant messaging
Spreadsheet
Word processor: Instant messaging
3. An organization wants to calculate its sales by region.
Which type of software will serve this need?
Human resources management (HRM)
Inventory management
Customer relationship management (CRM)
Personnel management: Customer relationship management (CRM)
,4. Which component functions as a computer's working memory?
Random access memory (RAM)
Central processing unit (CPU)
Read-only memory (ROM)
Solid state drive (SSD): Random access memory (RAM)
5. What is a secondary storage medium?
Random access memory
Magnetic tape
Read-only memory
Cache: Magnetic tape
6. Which type of network should a company use if they want to connect a group
of computers in an office building?
PAN
MAN
WAN
LAN: LAN
7. Which network topology uses a central hub to which all devices on the
network are connected?
Bus
Wireless
Hybrid
Star: Star
8. Which multiuser operating system originated at AT&T's Bell Laboratories?
Android
OS X
Linux
Unix: Unix
9. Which lifecycle stage of ITIL focuses on ensuring that a business's objectives
, align with those of the IT provider?
Service design (SD)
Service operation (SO)
Service transition (ST)
Service strategy (SS): Service strategy (SS)
10. Why was ITIL developed?
As a global oversight committee for the IT industry
