CMST 240 UPDATED ACTUAL EXAM QUESTIONS CORRECT ANSWERS GRADED A PLUS.pdf

CMST 240 UPDATED ACTUAL EXAM QUESTIONS CORRECT ANSWERS GRADED A PLUS
CMST 240 Certification Paper 2026/2027 FULL
Solution Questions and Answers Verified Solutions
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Question:
unethical communication.

Answer:
the speaker does not conform to the values and beliefs about how we should treat others that are part
of business culture



Question:
ethics.

Answer:
set of values and beliefs that provide guidelines for behaviors and influence judgments as to what is
right or wrong; offer perspective from which to understand the ethical content of our own and
others' behaviors



Question:
communication.

Answer:
involves the use of messages, process, uses symbpls, and is a sharing or exchanging of meanings;
intentional use of messages to create shared understandings



Question:
communication apprehension.

Answer:
the anxiety people experience when they think about or engage in communcation; types:
interpersonal, group, and presentation contexts

, Question:
speech anxiety.

Answer:
anxiety we experience when we think about or engage in business presentations



Question:
how to manage speech anxiety.

Answer:
self-perceptions, visualization, competence, skills training, and physiology



Question:
3 goals we try to achieve when we communicate.

Answer:
functional, relational, and identity



Question:
Functional objectives.

Answer:
to inform, persuade, and entertain; common assignment to communication



Question:
relational objectives.

Answer:
in communication, we define how we view the relationship