TICO Exam UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
TICO is funded by:
a. the Ontario government
b. consumers
c. Ontario registrants
d. the Canadian travel industry - CORRECT ANSWER c. Ontario registrants
TICO works with consumers to ensure that
a. they are aware of their rights under Travel Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers
d. consumers receive the lowest price from travel agents - CORRECT ANSWER a. they are
aware of their rights under Travel Industry Act, 2002
TICO enhances industry professionalism in many ways, including
a. offering courses to travel counsellors to enhance their skill
b. maintaining an informative and up-to-date website
c. encouraging consumers to consider a career in travel
d. working with end suppliers - CORRECT ANSWER b. maintaining an informative and up-
to-date website
The registration and inspection of travel businesses in Ontario is conducted by
a. the federal government
b. International Air Transport Association (IATA)
c. the Ministry of Consumer Services
d. the Travel Industry Council of Ontario (TICO) - CORRECT ANSWER d. the Travel
Industry Council of Ontario (TICO)
The Travel Industry Act, 2002 defines travel agent as
,a. a person who owns and operates a travel service
b. a person who sells travel services provided by another person
c. a person who sells travel services to other travel agents and wholesalers
d. a person who conducts sightseeing tours - CORRECT ANSWER b. a person who sells travel
services provided by another person
The Travel Industry Compensation Fund applies to
a. Ontario consumers who purchase travel from any travel agency in Canada
b. Manitoba consumers who purchase travel from an Ontario travel agency
c. Manitoba consumers who purchase from a local agency that has a branch agency in Ontario
d. Ontario consumers who travel exclusively in Ontario - CORRECT ANSWER b. Manitoba
consumers who purchase travel from an Ontario travel agency
In cases where the Registrar issues a false advertising order because a registrant's advertising violates
the Act, when does the order take effect?
a. on the date the advertisement would next have appeared
b. immediately
c. one week after the order is issued
d. one month after the order is issued - CORRECT ANSWER b. immediately
ABC agency is promoting a resort on its website. It has included an artist's drawing of the resort as
part of the representation. Would TICO approve of this?
a. no, because only photographs may be used in a representation
b. yes, as long as the representation states that the drawing is fairly accurate
c. no, unless the date on which the drawing was made is included
d. yes, as long as the drawing is accurate and the representation states that the drawing is not a
photograph - CORRECT ANSWER d. yes, as long as the drawing is accurate and the
representation states that the drawing is not a photograph
When a travel agent publishes a price in a tour brochure or similar representation, Ontario Regulation
26/05 demands that he or she show
a. Provincial Sales Tax (PST)
b. Goods and Services Tax (GST)
, c. Harmonized Sales Tax (HST)
d. All taxes except PST, GST and HST - CORRECT ANSWER d. All taxes except PST, GST
and HST
The statement included on the customer's invoice says that price increases are permitted. The
customer will have to pay more if the price is increased by
a. 7% after the customer has paid in full
b. 5% before the customer has paid in full
c. 10% before the customer has paid in full
d. 8% before the customer has paid in full - CORRECT ANSWER b. 5% before the customer
has paid in full
Joe Smith purchases travel services from ABC agency, which includes a scheduled flight. Joe may be
entitled to a full immediate refund or comparable alternative travel services if the scheduled flight is
delayed by
a. 12 hours
b. 25 hours because of a severe snow storm
c. 25 hours
d. 12 hours because of safety considerations - CORRECT ANSWER c. 25 hours
Whose responsibility is it to check that a client's accommodation is going to be in the same condition
as when it was described to the client at the time of purchase?
a. client
b. Registrar
c. registrant
d. hotel supplying the accommodation - CORRECT ANSWER c. registrant
Which item takes precedence over other claims on the Travel Industry Compensation Fund? Payments
for
a. immediate departure
b. trip interruption
c. trip completion
d. a major event - CORRECT ANSWER c. trip completion
QUESTIONS AND CORRECT ANSWERS
TICO is funded by:
a. the Ontario government
b. consumers
c. Ontario registrants
d. the Canadian travel industry - CORRECT ANSWER c. Ontario registrants
TICO works with consumers to ensure that
a. they are aware of their rights under Travel Industry Act, 2002
b. they take their vacations in Ontario
c. the travel industry is promoted to consumers
d. consumers receive the lowest price from travel agents - CORRECT ANSWER a. they are
aware of their rights under Travel Industry Act, 2002
TICO enhances industry professionalism in many ways, including
a. offering courses to travel counsellors to enhance their skill
b. maintaining an informative and up-to-date website
c. encouraging consumers to consider a career in travel
d. working with end suppliers - CORRECT ANSWER b. maintaining an informative and up-
to-date website
The registration and inspection of travel businesses in Ontario is conducted by
a. the federal government
b. International Air Transport Association (IATA)
c. the Ministry of Consumer Services
d. the Travel Industry Council of Ontario (TICO) - CORRECT ANSWER d. the Travel
Industry Council of Ontario (TICO)
The Travel Industry Act, 2002 defines travel agent as
,a. a person who owns and operates a travel service
b. a person who sells travel services provided by another person
c. a person who sells travel services to other travel agents and wholesalers
d. a person who conducts sightseeing tours - CORRECT ANSWER b. a person who sells travel
services provided by another person
The Travel Industry Compensation Fund applies to
a. Ontario consumers who purchase travel from any travel agency in Canada
b. Manitoba consumers who purchase travel from an Ontario travel agency
c. Manitoba consumers who purchase from a local agency that has a branch agency in Ontario
d. Ontario consumers who travel exclusively in Ontario - CORRECT ANSWER b. Manitoba
consumers who purchase travel from an Ontario travel agency
In cases where the Registrar issues a false advertising order because a registrant's advertising violates
the Act, when does the order take effect?
a. on the date the advertisement would next have appeared
b. immediately
c. one week after the order is issued
d. one month after the order is issued - CORRECT ANSWER b. immediately
ABC agency is promoting a resort on its website. It has included an artist's drawing of the resort as
part of the representation. Would TICO approve of this?
a. no, because only photographs may be used in a representation
b. yes, as long as the representation states that the drawing is fairly accurate
c. no, unless the date on which the drawing was made is included
d. yes, as long as the drawing is accurate and the representation states that the drawing is not a
photograph - CORRECT ANSWER d. yes, as long as the drawing is accurate and the
representation states that the drawing is not a photograph
When a travel agent publishes a price in a tour brochure or similar representation, Ontario Regulation
26/05 demands that he or she show
a. Provincial Sales Tax (PST)
b. Goods and Services Tax (GST)
, c. Harmonized Sales Tax (HST)
d. All taxes except PST, GST and HST - CORRECT ANSWER d. All taxes except PST, GST
and HST
The statement included on the customer's invoice says that price increases are permitted. The
customer will have to pay more if the price is increased by
a. 7% after the customer has paid in full
b. 5% before the customer has paid in full
c. 10% before the customer has paid in full
d. 8% before the customer has paid in full - CORRECT ANSWER b. 5% before the customer
has paid in full
Joe Smith purchases travel services from ABC agency, which includes a scheduled flight. Joe may be
entitled to a full immediate refund or comparable alternative travel services if the scheduled flight is
delayed by
a. 12 hours
b. 25 hours because of a severe snow storm
c. 25 hours
d. 12 hours because of safety considerations - CORRECT ANSWER c. 25 hours
Whose responsibility is it to check that a client's accommodation is going to be in the same condition
as when it was described to the client at the time of purchase?
a. client
b. Registrar
c. registrant
d. hotel supplying the accommodation - CORRECT ANSWER c. registrant
Which item takes precedence over other claims on the Travel Industry Compensation Fund? Payments
for
a. immediate departure
b. trip interruption
c. trip completion
d. a major event - CORRECT ANSWER c. trip completion
