TICO Exam ACTUAL QUESTIONS AND
CORRECT ANSWERS
TICO is funded by: - CORRECT ANSWER Ontario registrants
TICO works with consumers to ensure that - CORRECT ANSWER they are aware of their
rights under Travel Industry Act, 2002
TICO enhances industry professionalism in many ways, including - CORRECT ANSWER
maintaining an informative and up-to-date website
The registration and inspection of travel businesses in Ontario is conducted by - CORRECT
ANSWER the Travel Industry Council of Ontario (TICO)
The Travel Industry Act, 2002 defines travel agent as - CORRECT ANSWER a person who
sells travel services provided by another person
The Travel Industry Compensation Fund applies to - CORRECT ANSWER Manitoba
consumers who purchase travel from an Ontario travel agency
In cases where the Registrar issues a false advertising order because a registrant's advertising violates
the Act, when does the order take effect? - CORRECT ANSWER immediately
ABC agency is promoting a resort on its website. It has included an artist's drawing of the resort as
part of the representation. Would TICO approve of this? - CORRECT ANSWER yes, as long as
the drawing is accurate and the representation states that the drawing is not a photograph
When a travel agent publishes a price in a tour brochure or similar representation, Ontario Regulation
26/05 demands that he or she show - CORRECT ANSWER All taxes except PST, GST and
HST
The statement included on the customer's invoice says that price increases are permitted. The
customer will have to pay more if the price is increased by - CORRECT ANSWER 5% before
the customer has paid in full
, Joe Smith purchases travel services from ABC agency, which includes a scheduled flight. Joe may be
entitled to a full immediate refund or comparable alternative travel services if the scheduled flight is
delayed by - CORRECT ANSWER c. 25 hours
Whose responsibility is it to check that a client's accommodation is going to be in the same condition
as when it was described to the client at the time of purchase? - CORRECT ANSWER c.
registrant
Which item takes precedence over other claims on the Travel Industry Compensation Fund? Payments
for - CORRECT ANSWER c. trip completion
Joe Smith purchases a package tour from ABC agency that includes a return economy flight. The
airline end supplier becomes bankrupt during Joe's trip and he is stranded at the destination. Will his
trip completion expense claim be successful? - CORRECT ANSWER b. no, because trip
completion expense claims may only be made when a trip cannot be completed because travel
services were not provided as a result of the failure of a registrant
A consumer who wishes to make a standard claim on the Compensation Fund for travel services paid
for but not provided must do so - CORRECT ANSWER d. within six months of the registrant's
or end supplier's failure
According to the Travel Industry Act, 2002, which of the following must be compliant with the
Education Standards in a travel agency? - CORRECT ANSWER b. all staff providing
information about travel services to the public
What is the maximum penalty for a corporation that commits an offence under the Travel Industry
Act, 2002? - CORRECT ANSWER a. $250,000
Which of the following must register under the Travel Industry Act, 2002? - CORRECT ANSWER
b. a travel agency in North Bay
"Sales in Ontario" refers to - CORRECT ANSWER a. the amount paid to or through a travel
agent or travel wholesaler for services sold in Ontario during a given period of time
CORRECT ANSWERS
TICO is funded by: - CORRECT ANSWER Ontario registrants
TICO works with consumers to ensure that - CORRECT ANSWER they are aware of their
rights under Travel Industry Act, 2002
TICO enhances industry professionalism in many ways, including - CORRECT ANSWER
maintaining an informative and up-to-date website
The registration and inspection of travel businesses in Ontario is conducted by - CORRECT
ANSWER the Travel Industry Council of Ontario (TICO)
The Travel Industry Act, 2002 defines travel agent as - CORRECT ANSWER a person who
sells travel services provided by another person
The Travel Industry Compensation Fund applies to - CORRECT ANSWER Manitoba
consumers who purchase travel from an Ontario travel agency
In cases where the Registrar issues a false advertising order because a registrant's advertising violates
the Act, when does the order take effect? - CORRECT ANSWER immediately
ABC agency is promoting a resort on its website. It has included an artist's drawing of the resort as
part of the representation. Would TICO approve of this? - CORRECT ANSWER yes, as long as
the drawing is accurate and the representation states that the drawing is not a photograph
When a travel agent publishes a price in a tour brochure or similar representation, Ontario Regulation
26/05 demands that he or she show - CORRECT ANSWER All taxes except PST, GST and
HST
The statement included on the customer's invoice says that price increases are permitted. The
customer will have to pay more if the price is increased by - CORRECT ANSWER 5% before
the customer has paid in full
, Joe Smith purchases travel services from ABC agency, which includes a scheduled flight. Joe may be
entitled to a full immediate refund or comparable alternative travel services if the scheduled flight is
delayed by - CORRECT ANSWER c. 25 hours
Whose responsibility is it to check that a client's accommodation is going to be in the same condition
as when it was described to the client at the time of purchase? - CORRECT ANSWER c.
registrant
Which item takes precedence over other claims on the Travel Industry Compensation Fund? Payments
for - CORRECT ANSWER c. trip completion
Joe Smith purchases a package tour from ABC agency that includes a return economy flight. The
airline end supplier becomes bankrupt during Joe's trip and he is stranded at the destination. Will his
trip completion expense claim be successful? - CORRECT ANSWER b. no, because trip
completion expense claims may only be made when a trip cannot be completed because travel
services were not provided as a result of the failure of a registrant
A consumer who wishes to make a standard claim on the Compensation Fund for travel services paid
for but not provided must do so - CORRECT ANSWER d. within six months of the registrant's
or end supplier's failure
According to the Travel Industry Act, 2002, which of the following must be compliant with the
Education Standards in a travel agency? - CORRECT ANSWER b. all staff providing
information about travel services to the public
What is the maximum penalty for a corporation that commits an offence under the Travel Industry
Act, 2002? - CORRECT ANSWER a. $250,000
Which of the following must register under the Travel Industry Act, 2002? - CORRECT ANSWER
b. a travel agency in North Bay
"Sales in Ontario" refers to - CORRECT ANSWER a. the amount paid to or through a travel
agent or travel wholesaler for services sold in Ontario during a given period of time
