MGT 301 FINAL EXAM QUESTIONS AND ACCURATE
ANSWERS
Putnam Investments of Boston offers a wide range of mutual funds through independent
brokers. To gain a competitive advantage over other mutual fund companies, Putnam
now provides brochures and prospectuses of their mutual funds to brokers within 24
hours of request. This is an example of
a.Low-cost strategy
b.Differentiation strategy
c. Responsiveness strategy
d. Service strategy - Answers - C
An operations task performed at Hard Rock Café is
a.borrowing funds to build a new restaurant
b.advertising changes in the restaurant menu
c.calculating restaurant profit and loss
d.preparing employee schedules - Answers - D
The five elements in the management process are
a.organize, plan, control, staff, and manage
b.plan, organize, staff, lead, and control
c.plan, lead, organize, manage, and control
d.plan, direct, update, lead, and control
e.accounting/finance, marketing, operations, and management - Answers - B
Which of the following is NOT a typical operations management function?
a.Produce a cell phone
b.Set up and manage cell phone accounts
c.Produce an advertising campaign for a cell phone
d.Monitor the quality of cell phone production - Answers - C
BMW's plant in Spartansburg, SC developed the BMW X5 (new SUV) in 35 months.
They have an aggressive target of reducing new product development cycles by 30%.
This is an example of the operations management competitive advantage of
a.Differentiation
b.Cost
c.Response
d.Mass customization - Answers - C
, Customers of Dell Computers can order their computers on-line. Once the order is
placed, Dell starts to assemble the computer. Dell has recently reduced the time it takes
to assemble a computer from 10 hours to 8 hours. This is an example of competing by
a.Response
b.Differentiation
c.Low-cost
d.Quality - Answers - A
Among department stores, Nordstrom has a reputation for highly personalized customer
service. This is an example of which OM strategy?
a.Low-cost strategy
b.Mission strategy
c.Quality strategy
d.Differentiation strategy - Answers - D
Southwest Airlines has streamlined its facilities to minimize the cost of scheduling crew
changes, maintenance, and inventories of parts. This is an example of which OM
strategy?
a..Low-cost strategy
b.Mission strategy
c.Responsiveness strategy
d.Differentiation strategy - Answers - A
Which of the following products is likely to be assembled on a repetitive-process line?
a.beer
b.surgery
c.television sets
d.motor oil - Answers - C
At Nike iD's website you can design your own shoe including selecting the uppers color
and material, color of the Nike swoosh, sole, tongue and your own personalized ID.
Three to four weeks later the shoe you designed is delivered to your home. This is an
example of
a.Supply-chain strategy
b.Low-cost strategy
c.Job-shop process
d.Mass customization - Answers - D
Fender's Custom Shop has produced guitars for many famous and gifted guitarists
including Eric Clapton, John Deacon (Queen), and David Gilmore (Pink Floyd) to name
ANSWERS
Putnam Investments of Boston offers a wide range of mutual funds through independent
brokers. To gain a competitive advantage over other mutual fund companies, Putnam
now provides brochures and prospectuses of their mutual funds to brokers within 24
hours of request. This is an example of
a.Low-cost strategy
b.Differentiation strategy
c. Responsiveness strategy
d. Service strategy - Answers - C
An operations task performed at Hard Rock Café is
a.borrowing funds to build a new restaurant
b.advertising changes in the restaurant menu
c.calculating restaurant profit and loss
d.preparing employee schedules - Answers - D
The five elements in the management process are
a.organize, plan, control, staff, and manage
b.plan, organize, staff, lead, and control
c.plan, lead, organize, manage, and control
d.plan, direct, update, lead, and control
e.accounting/finance, marketing, operations, and management - Answers - B
Which of the following is NOT a typical operations management function?
a.Produce a cell phone
b.Set up and manage cell phone accounts
c.Produce an advertising campaign for a cell phone
d.Monitor the quality of cell phone production - Answers - C
BMW's plant in Spartansburg, SC developed the BMW X5 (new SUV) in 35 months.
They have an aggressive target of reducing new product development cycles by 30%.
This is an example of the operations management competitive advantage of
a.Differentiation
b.Cost
c.Response
d.Mass customization - Answers - C
, Customers of Dell Computers can order their computers on-line. Once the order is
placed, Dell starts to assemble the computer. Dell has recently reduced the time it takes
to assemble a computer from 10 hours to 8 hours. This is an example of competing by
a.Response
b.Differentiation
c.Low-cost
d.Quality - Answers - A
Among department stores, Nordstrom has a reputation for highly personalized customer
service. This is an example of which OM strategy?
a.Low-cost strategy
b.Mission strategy
c.Quality strategy
d.Differentiation strategy - Answers - D
Southwest Airlines has streamlined its facilities to minimize the cost of scheduling crew
changes, maintenance, and inventories of parts. This is an example of which OM
strategy?
a..Low-cost strategy
b.Mission strategy
c.Responsiveness strategy
d.Differentiation strategy - Answers - A
Which of the following products is likely to be assembled on a repetitive-process line?
a.beer
b.surgery
c.television sets
d.motor oil - Answers - C
At Nike iD's website you can design your own shoe including selecting the uppers color
and material, color of the Nike swoosh, sole, tongue and your own personalized ID.
Three to four weeks later the shoe you designed is delivered to your home. This is an
example of
a.Supply-chain strategy
b.Low-cost strategy
c.Job-shop process
d.Mass customization - Answers - D
Fender's Custom Shop has produced guitars for many famous and gifted guitarists
including Eric Clapton, John Deacon (Queen), and David Gilmore (Pink Floyd) to name
