1
STATION AGENT EXAM 3
QUESTIONS WITH CORRECT
SOLUTIONS 2026
What do you do if you get a report of a lost child? - correct-answer - 1) Obtain
info. @where and how the child was lost.
2) Try to determine if the child may be in the station or on a train.
3) Immediately comtact Comspec @ O.C.C or BPS.
4) Provide a detailed descriptiion including: Gender, Age, Ethnicity, Name,
Clothing, Special comditions, and relationship to reporting party.
When dialing 911 from a station's pay phone, who will answer the call? - correct-
answer - BPS will answer the call.
Unless calls are placed from Embarcadero-24th street, then SFPD will answer the
call.
What is a Service Animal? - correct-answer - An animal that is individually trained
to perform a task for a person with a disability.
What is required if you want to sell anything on District Property? - correct-
answer - 1) You must be in the Free area. You need a Concession's Permit from
BRt's Real Estate Services / Department: Right of way Management Division, Ext.
# 6882
, 2
How would a request for a Special Tours be handled? - correct-answer - S/A must
refer all customers inquiries regarding Tours to the Govt. and Community
Relations Dept. @ ext. 6235
Are people allowed to sell items at the station. - correct-answer - * They must
have Written Authorization from Right of Way Management Dept. Real Estate at
ext.: 6882
May Patrons smoke in the Free Area? - correct-answer - No. Smoking is prohibited
within 25 feet of any Public entrance.
What do you do if the Media arrives @ your station to covering News Event? -
correct-answer - Contact Communication department @ ext.# 7110.
If they arrive outside of normal business hours, the as/A shall contact the O.C.C
Manager @ ext. 4152.
What is the procedure to follow if Media Personnel requests access to District
Property? - correct-answer - Verify that the crew has a Letter of Authorization
from the Communication's Department.
How do you handle a person using an altered ticket? - correct-answer - * Make a
reasonable attempt to retain the ticket for evidence for BPS
* Contact BPS to explain the situation
* Write a U. O.R and include ID and info. of situation
, 3
*'Fax U.O.R to Line Foreworker
What are the steps to follow when you witness someone using a Discount ticket
improperly? - correct-answer - * Use good judgment to determine if the customer
has made an honest mistake.
* Advise the customer on correct use of ticket
* Try to make a reasonable attempt to confiscate
* If confiscated, complete a U.O.R
* Advise the customer to buy a blue ticket
* Attempt to collect a fare for ride taken (Refund/Payment form should be
completed)
* Avoid altercations
* Allow customer to exit
* Contact BPS and T.S
What should you avoid doing if you observe someone using a discount ticket
improperly) - correct-answer - Never imply the person is being accused of an
illegal act.
AFC Colors: - correct-answer - Green= Normal ( In service)
Gray= Offline
STATION AGENT EXAM 3
QUESTIONS WITH CORRECT
SOLUTIONS 2026
What do you do if you get a report of a lost child? - correct-answer - 1) Obtain
info. @where and how the child was lost.
2) Try to determine if the child may be in the station or on a train.
3) Immediately comtact Comspec @ O.C.C or BPS.
4) Provide a detailed descriptiion including: Gender, Age, Ethnicity, Name,
Clothing, Special comditions, and relationship to reporting party.
When dialing 911 from a station's pay phone, who will answer the call? - correct-
answer - BPS will answer the call.
Unless calls are placed from Embarcadero-24th street, then SFPD will answer the
call.
What is a Service Animal? - correct-answer - An animal that is individually trained
to perform a task for a person with a disability.
What is required if you want to sell anything on District Property? - correct-
answer - 1) You must be in the Free area. You need a Concession's Permit from
BRt's Real Estate Services / Department: Right of way Management Division, Ext.
# 6882
, 2
How would a request for a Special Tours be handled? - correct-answer - S/A must
refer all customers inquiries regarding Tours to the Govt. and Community
Relations Dept. @ ext. 6235
Are people allowed to sell items at the station. - correct-answer - * They must
have Written Authorization from Right of Way Management Dept. Real Estate at
ext.: 6882
May Patrons smoke in the Free Area? - correct-answer - No. Smoking is prohibited
within 25 feet of any Public entrance.
What do you do if the Media arrives @ your station to covering News Event? -
correct-answer - Contact Communication department @ ext.# 7110.
If they arrive outside of normal business hours, the as/A shall contact the O.C.C
Manager @ ext. 4152.
What is the procedure to follow if Media Personnel requests access to District
Property? - correct-answer - Verify that the crew has a Letter of Authorization
from the Communication's Department.
How do you handle a person using an altered ticket? - correct-answer - * Make a
reasonable attempt to retain the ticket for evidence for BPS
* Contact BPS to explain the situation
* Write a U. O.R and include ID and info. of situation
, 3
*'Fax U.O.R to Line Foreworker
What are the steps to follow when you witness someone using a Discount ticket
improperly? - correct-answer - * Use good judgment to determine if the customer
has made an honest mistake.
* Advise the customer on correct use of ticket
* Try to make a reasonable attempt to confiscate
* If confiscated, complete a U.O.R
* Advise the customer to buy a blue ticket
* Attempt to collect a fare for ride taken (Refund/Payment form should be
completed)
* Avoid altercations
* Allow customer to exit
* Contact BPS and T.S
What should you avoid doing if you observe someone using a discount ticket
improperly) - correct-answer - Never imply the person is being accused of an
illegal act.
AFC Colors: - correct-answer - Green= Normal ( In service)
Gray= Offline
