WellCare ACT Mastery Exam: 2026/2027
MOST RECENT QUESTIONS WITH ANSWERS
• Enrollment applications must be received by Wellcare no later than ___ calendar
day(s) following receipt from the beneficiary. -✓✓ 1
• Which elements are available as part of Wellcare's Sales Support model? -✓✓ All of
these
• Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D
plan premiums -✓✓ False
• Prior to completing the enrollment form, broker/agents should always confirm the
beneficiary's primary care provider (PCP) and/or specialists -✓✓ True
• At the end of this course, there will be a Mastery Exam. Agents must achieve a
passing score of 85% or higher to successfully complete this course -✓✓ True
• Brokers/Agents may be investigated after being suspected of noncompliant activity
reported through a -✓✓ Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
• A broker/agent who has never had any verbal warnings cannot be issued a Corrective
Action Plan. -✓✓ False
• Wellcare does not need to be informed of all marketing/sales events at which plans or
materials will be presented or distributed (formaland informal). -✓✓ False
• Marketing benefits in a service area where those benefits are not available is
prohibited and considered misleading unless that is unavoidable because of
local/regional or media use. -✓✓ True
• CustomPoint sales material order dates will be posted on Wellcare.com -✓✓ False
• The online Centene Workbench self-service portal enables you to -✓✓ All of these
• The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more
than one MA plan provider. The disclaimer must be: -✓✓ Included in any marketing
materials, including print materials and television advertisements developed, used, or
distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
, Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online
chat, or other electronic means of communication (regardless of content).
• Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench. -✓✓ All of these
• Which of the following is not an example of Protected Health Information (PHI)? -✓✓
Library Card
• When a paper SOA form is used, it must be completed __________ hosting the sales
presentation. -✓✓ 48 Hours prior to
• Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted
electronic enrollments. -✓✓ True
• When explaining the provider network for D-SNPs and C-SNPs: -✓✓ Avoid submitting
applications with no primary care provider (PCP) to assist these higher-risk members.
If a member is not connected to a primary care provider (PCP), we should always
encourage and assist with connecting them with an in-network doctor
• If a requested effective date is available for the special election period being selected,
ensure you are requesting a date within the correct time frame for the member based on
their eligibility date or change date needed. -✓✓ True
• Wellcare's _____ plan is designed for Low-Income Subsidy members. -✓✓ Classic
• Which LIS category is assigned to members whose costs are fully subsidized and who
receive the most assistance? -✓✓ Three
• The _________ plan is expected to have one of the lowest premiums in the country! -
✓✓ Value Script
• The Wellcare preferred pharmacy network includes Walgreens, CVS, and some
grocery chains in 2024. -✓✓ True
• Wellcare continues to expand its reach by offering more products in a wider
geography. ____ new Wellcare plans are going to market. -✓✓ Twenty-three
• All Prescription Drug Plans (PDPs) will off er a $___ copay for most Part D preventive
vaccines, regardless of which network pharmacy is used by members. -✓✓ Zero
MOST RECENT QUESTIONS WITH ANSWERS
• Enrollment applications must be received by Wellcare no later than ___ calendar
day(s) following receipt from the beneficiary. -✓✓ 1
• Which elements are available as part of Wellcare's Sales Support model? -✓✓ All of
these
• Low-Income Subsidy (LIS), which is often referred to as Extra Help, reduces all Part D
plan premiums -✓✓ False
• Prior to completing the enrollment form, broker/agents should always confirm the
beneficiary's primary care provider (PCP) and/or specialists -✓✓ True
• At the end of this course, there will be a Mastery Exam. Agents must achieve a
passing score of 85% or higher to successfully complete this course -✓✓ True
• Brokers/Agents may be investigated after being suspected of noncompliant activity
reported through a -✓✓ Complaint Tracking Module (CTM)
Grievance
Secret Shop Finding
• A broker/agent who has never had any verbal warnings cannot be issued a Corrective
Action Plan. -✓✓ False
• Wellcare does not need to be informed of all marketing/sales events at which plans or
materials will be presented or distributed (formaland informal). -✓✓ False
• Marketing benefits in a service area where those benefits are not available is
prohibited and considered misleading unless that is unavoidable because of
local/regional or media use. -✓✓ True
• CustomPoint sales material order dates will be posted on Wellcare.com -✓✓ False
• The online Centene Workbench self-service portal enables you to -✓✓ All of these
• The TPMO disclaimer must be used by any TPMO that sells plans on behalf of more
than one MA plan provider. The disclaimer must be: -✓✓ Included in any marketing
materials, including print materials and television advertisements developed, used, or
distributed by the TPMO.
Verbally conveyed within the first minute of a sales call.
, Prominently displayed on TPMO websites (regardless of content).
Electronically conveyed when communicating with a beneficiary through email, online
chat, or other electronic means of communication (regardless of content).
• Brokers/Agents can access the following resources under the Shared Resources
section in Centene Workbench. -✓✓ All of these
• Which of the following is not an example of Protected Health Information (PHI)? -✓✓
Library Card
• When a paper SOA form is used, it must be completed __________ hosting the sales
presentation. -✓✓ 48 Hours prior to
• Ascend is a fast, easy, and compliant way for brokers/agents to submit agent-assisted
electronic enrollments. -✓✓ True
• When explaining the provider network for D-SNPs and C-SNPs: -✓✓ Avoid submitting
applications with no primary care provider (PCP) to assist these higher-risk members.
If a member is not connected to a primary care provider (PCP), we should always
encourage and assist with connecting them with an in-network doctor
• If a requested effective date is available for the special election period being selected,
ensure you are requesting a date within the correct time frame for the member based on
their eligibility date or change date needed. -✓✓ True
• Wellcare's _____ plan is designed for Low-Income Subsidy members. -✓✓ Classic
• Which LIS category is assigned to members whose costs are fully subsidized and who
receive the most assistance? -✓✓ Three
• The _________ plan is expected to have one of the lowest premiums in the country! -
✓✓ Value Script
• The Wellcare preferred pharmacy network includes Walgreens, CVS, and some
grocery chains in 2024. -✓✓ True
• Wellcare continues to expand its reach by offering more products in a wider
geography. ____ new Wellcare plans are going to market. -✓✓ Twenty-three
• All Prescription Drug Plans (PDPs) will off er a $___ copay for most Part D preventive
vaccines, regardless of which network pharmacy is used by members. -✓✓ Zero
