WellCare ACT Mastery Exam 2026/2027 ACTUAL TEST
BANK WITH CORRECT ANSWERS
• When an agent self-reports a compliance issue in good faith, that may be
considered a mitigating factor to any disciplinary action.
TRUE
FALSE -✓✓ TRUE
• A reported non-compliant behavior investigation that results in a ____ disposition
is one where the investigation produced evidence that the alleged misconduct
occurred.A. FoundedB. UnfoundedC. Unprofessional/Inappropriate BehaviorD.
Inconclusive -✓✓ A. Founded
• At ____, brokers/agents offer plan information upon request only while at a table,
booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events -✓✓ B. Informal Sales Events
• When participating in sales appointments, brokers/agents are required to bring to
the appointment and leave with the beneficiary an Enrollment Guide and
Application with a Business Reply Envelope (BRE).
TRUE
FALSE -✓✓ TRUE
• A Business Reply Card (BRC) or a request to receive additional information is
valid for 24 months following the date of the beneficiary's signature date or the
date of the beneficiary's initial request for information.
TRUE
,FALSE -✓✓ FALSE
• The Third-Party Marketing Organization (TPMO) disclaimer must be used by
any TPMO that sells plans on behalf of more than one Medicare Advantage (MA)
plan provider.
TRUE
FALSE -✓✓ TRUE
• Brokers/agents must inform Wellcare of all marketing/sales events at which plans
or materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None -✓✓ C. Both Formal and Informal Sales Events.
• Agents and brokers must discuss a Centers for Medicare & Medicaid Services
(CMS) developed list of items during the marketing and sale of a Medicare
Advantage (MA) or Part D plan at the end of the enrollment process.
TRUE
FALSE -✓✓ False
• Regarding the Disaster/Emergency (DST) Special Election Period (SEP),
beneficiaries are automatically eligible for this SEP solely by residing in the area
affected by the emergency/disaster order.
TRUE
FALSE -✓✓ FALSE
, • Prior to completing the enrollment, confirm all of the beneficiary's providers are
in-network.
TRUE
FALSE -✓✓ TRUE
• A Scope of Appointment (SOA) is not needed for personal and individual sales
appointments with existing clients/members.
TRUE
FALSE -✓✓ FALSE
• Low-Income Subsidy (LIS), which is often referred to as Extra Help, does not
apply to Part C but eliminates all Part D plan premiums.
TRUE
FALSE -✓✓ False
• Confirm you have the member's current ___ in our systems to ensure they receive
resources timely throughout and beyond their onboarding journey.
A. Mobile phone number
B. Social media ID
C. Email address
D. Both A and C -✓✓ D. Both A and C.
• Grievance requests, or any evidence concerning a grievance, must be filed orally
or in writing no later than ___ calendar days from the date of the event or the date
the member is made aware of the issue.
A. 60
B. 90
BANK WITH CORRECT ANSWERS
• When an agent self-reports a compliance issue in good faith, that may be
considered a mitigating factor to any disciplinary action.
TRUE
FALSE -✓✓ TRUE
• A reported non-compliant behavior investigation that results in a ____ disposition
is one where the investigation produced evidence that the alleged misconduct
occurred.A. FoundedB. UnfoundedC. Unprofessional/Inappropriate BehaviorD.
Inconclusive -✓✓ A. Founded
• At ____, brokers/agents offer plan information upon request only while at a table,
booth, kiosk, or RV.
A. Formal Sales Events
B. Informal Sales Events
C. Educational Events -✓✓ B. Informal Sales Events
• When participating in sales appointments, brokers/agents are required to bring to
the appointment and leave with the beneficiary an Enrollment Guide and
Application with a Business Reply Envelope (BRE).
TRUE
FALSE -✓✓ TRUE
• A Business Reply Card (BRC) or a request to receive additional information is
valid for 24 months following the date of the beneficiary's signature date or the
date of the beneficiary's initial request for information.
TRUE
,FALSE -✓✓ FALSE
• The Third-Party Marketing Organization (TPMO) disclaimer must be used by
any TPMO that sells plans on behalf of more than one Medicare Advantage (MA)
plan provider.
TRUE
FALSE -✓✓ TRUE
• Brokers/agents must inform Wellcare of all marketing/sales events at which plans
or materials will be presented or distributed. This includes:
A. Formal Sales Events
B. Informal Sales Events
C. Both Formal and Informal Sales Events
D. None -✓✓ C. Both Formal and Informal Sales Events.
• Agents and brokers must discuss a Centers for Medicare & Medicaid Services
(CMS) developed list of items during the marketing and sale of a Medicare
Advantage (MA) or Part D plan at the end of the enrollment process.
TRUE
FALSE -✓✓ False
• Regarding the Disaster/Emergency (DST) Special Election Period (SEP),
beneficiaries are automatically eligible for this SEP solely by residing in the area
affected by the emergency/disaster order.
TRUE
FALSE -✓✓ FALSE
, • Prior to completing the enrollment, confirm all of the beneficiary's providers are
in-network.
TRUE
FALSE -✓✓ TRUE
• A Scope of Appointment (SOA) is not needed for personal and individual sales
appointments with existing clients/members.
TRUE
FALSE -✓✓ FALSE
• Low-Income Subsidy (LIS), which is often referred to as Extra Help, does not
apply to Part C but eliminates all Part D plan premiums.
TRUE
FALSE -✓✓ False
• Confirm you have the member's current ___ in our systems to ensure they receive
resources timely throughout and beyond their onboarding journey.
A. Mobile phone number
B. Social media ID
C. Email address
D. Both A and C -✓✓ D. Both A and C.
• Grievance requests, or any evidence concerning a grievance, must be filed orally
or in writing no later than ___ calendar days from the date of the event or the date
the member is made aware of the issue.
A. 60
B. 90
