NACC PSW Exam | Complete Questions with Correct Answers
and Detailed Explanations – Latest Update 2026/2027.
Question 1
The primary role of a Personal Support Worker (PSW) is to:
A. Provide assistance with daily living activities while promoting
independence and dignity
B. Diagnose medical conditions
C. Prescribe medications
D. Perform surgical procedures
Correct Answer: A. Provide assistance with daily living
activities while promoting independence and dignity
Explanation:
A PSW supports clients with activities of daily living (ADLs),
personal care, mobility, nutrition, and emotional support. PSWs do
not diagnose illnesses or perform tasks outside their scope of
practice.
Question 2
Activities of Daily Living (ADLs) include:
A. Bathing, dressing, grooming, toileting, and eating
B. Performing surgery
C. Diagnosing diseases
D. Prescribing medications
Correct Answer: A. Bathing, dressing, grooming, toileting, and
eating
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,Explanation:
ADLs are basic self-care activities required for daily functioning.
PSWs assist clients with these tasks while encouraging
independence whenever possible.
Question 3
The principle of client-centered care means:
A. Care is based on the client’s needs, preferences, values, and
choices
B. The caregiver makes all decisions
C. Every client receives identical care
D. Family members make all decisions
Correct Answer: A. Care is based on the client’s needs,
preferences, values, and choices
Explanation:
Client-centered care respects the individual’s choices, culture,
beliefs, routines, and personal goals. The client remains an active
participant in their care.
Question 4
A PSW should promote client independence by:
A. Encouraging clients to do tasks they are safely able to perform
B. Doing everything for the client
C. Preventing all client activity
D. Ignoring client preferences
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,Correct Answer: A. Encouraging clients to do tasks they are
safely able to perform
Explanation:
Maintaining independence improves confidence, physical ability,
and quality of life. PSWs should provide assistance only when
needed.
Question 5
Confidentiality means:
A. Protecting private client information from unauthorized
disclosure
B. Sharing client information with friends
C. Discussing clients in public areas
D. Posting client details online
Correct Answer: A. Protecting private client information from
unauthorized disclosure
Explanation:
PSWs have a legal and ethical responsibility to protect client privacy.
Personal health information should only be shared with authorized
individuals involved in care.
Question 6
A PSW should demonstrate respect by:
A. Treating every client with dignity and recognizing individual
differences
B. Ignoring cultural beliefs
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, C. Making personal judgments
D. Rushing care tasks
Correct Answer: A. Treating every client with dignity and
recognizing individual differences
Explanation:
Respect includes recognizing a client’s values, culture, preferences,
privacy, and right to make decisions about their own care.
Question 7
The correct way to communicate with a client who has hearing
impairment is to:
A. Face the client, speak clearly, and use appropriate communication
methods
B. Shout from another room
C. Speak only to family members
D. Avoid communication
Correct Answer: A. Face the client, speak clearly, and use
appropriate communication methods
Explanation:
Facing the client allows them to use visual cues such as lip reading
and facial expressions. Clear communication reduces
misunderstanding.
Question 8
Active listening involves:
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and Detailed Explanations – Latest Update 2026/2027.
Question 1
The primary role of a Personal Support Worker (PSW) is to:
A. Provide assistance with daily living activities while promoting
independence and dignity
B. Diagnose medical conditions
C. Prescribe medications
D. Perform surgical procedures
Correct Answer: A. Provide assistance with daily living
activities while promoting independence and dignity
Explanation:
A PSW supports clients with activities of daily living (ADLs),
personal care, mobility, nutrition, and emotional support. PSWs do
not diagnose illnesses or perform tasks outside their scope of
practice.
Question 2
Activities of Daily Living (ADLs) include:
A. Bathing, dressing, grooming, toileting, and eating
B. Performing surgery
C. Diagnosing diseases
D. Prescribing medications
Correct Answer: A. Bathing, dressing, grooming, toileting, and
eating
1|Page
,Explanation:
ADLs are basic self-care activities required for daily functioning.
PSWs assist clients with these tasks while encouraging
independence whenever possible.
Question 3
The principle of client-centered care means:
A. Care is based on the client’s needs, preferences, values, and
choices
B. The caregiver makes all decisions
C. Every client receives identical care
D. Family members make all decisions
Correct Answer: A. Care is based on the client’s needs,
preferences, values, and choices
Explanation:
Client-centered care respects the individual’s choices, culture,
beliefs, routines, and personal goals. The client remains an active
participant in their care.
Question 4
A PSW should promote client independence by:
A. Encouraging clients to do tasks they are safely able to perform
B. Doing everything for the client
C. Preventing all client activity
D. Ignoring client preferences
2|Page
,Correct Answer: A. Encouraging clients to do tasks they are
safely able to perform
Explanation:
Maintaining independence improves confidence, physical ability,
and quality of life. PSWs should provide assistance only when
needed.
Question 5
Confidentiality means:
A. Protecting private client information from unauthorized
disclosure
B. Sharing client information with friends
C. Discussing clients in public areas
D. Posting client details online
Correct Answer: A. Protecting private client information from
unauthorized disclosure
Explanation:
PSWs have a legal and ethical responsibility to protect client privacy.
Personal health information should only be shared with authorized
individuals involved in care.
Question 6
A PSW should demonstrate respect by:
A. Treating every client with dignity and recognizing individual
differences
B. Ignoring cultural beliefs
3|Page
, C. Making personal judgments
D. Rushing care tasks
Correct Answer: A. Treating every client with dignity and
recognizing individual differences
Explanation:
Respect includes recognizing a client’s values, culture, preferences,
privacy, and right to make decisions about their own care.
Question 7
The correct way to communicate with a client who has hearing
impairment is to:
A. Face the client, speak clearly, and use appropriate communication
methods
B. Shout from another room
C. Speak only to family members
D. Avoid communication
Correct Answer: A. Face the client, speak clearly, and use
appropriate communication methods
Explanation:
Facing the client allows them to use visual cues such as lip reading
and facial expressions. Clear communication reduces
misunderstanding.
Question 8
Active listening involves:
4|Page
