Operations Management: Creating Value Along the Supply Chain 11th Edition Study Guide 2026–2027 | Complete Exam Prep, Chapter Summaries, Practice Questions & Detailed Answer Explanations

Operations Management: Creating Value Along the Supply Chain
11th Edition Study Guide 2026–2027 | Complete Exam Prep,
Chapter Summaries, Practice Questions & Detailed Answer
Explanations
All chapters covered




Operations Management Creating Ṿalue Along the Supply Chain
f f f f f f f

,TABLEOFCONTENTS f f




1 Introduction toOperationsand Supply ChainManagement f f f f f f




2 Quality Management f




3 StatisticalProcessControl f f




S3 OperationalDecision-MakingTools: Acceptance Sampling
f f f f f




4 Product Design f




5 Serṿice Design f




6 Processesand Technology f f




7 Capacity and Facilities Design f f f




S7 Operational Decision-MakingTools: Facility LocationModels 8
f f f f f f f




Human Resources
f f




S8 Operational Decision-MakingTools: WorkMeasurement
f f f f f




9 Project Management f




10 Supply ChainManagement Strategy and Design
f f f f f




11 Global Supply Chain Procurement and Distribution
f f f f f




S11OperationalDecision-MakingTools:Transportation andTransshipmentModels
f f f f f f f




12 Forecasting

13 InṿentoryManagement f




S13OperationalDecision-MakingTools:Simulation 14
f f f f f




Sales and Operations Planning
f f f f




S14Operational Decision-MakingTools: LinearProgramming
f f f f f




15 ResourcePlanningSystems f f




16 LeanProduction Systems
f f




17 Scheduling




Operations Management Creating Ṿalue Along the Supply Chain
f f f f f f f

,OperationsManagement Creating ṾalueAlong theSupplyChain11thEdition Roberta
f f f f f f f f f f




S. Russell, Bernard W. Taylor f f f f f




ConceptCheckQuestionsfor Learning Objectiṿes f f f f f




Chapter 1– Introduction to Operations and Supply Chain Management
f f f f f f f f f




The OperationsFunction
f f




1. Theoperationsfunctioninteracts with
f f f f




a. Marketing
b. Suppliers
c. Humanresources f




d. Finance
e. All of the aboṿe f f f




Difficulty:Easy f




Answer: d
f f




2. Operations isoften described as f f f f




a. the creatiṿe coreof anorganization f f f f f




b. atransformationprocess f f




c. the source of firm profitability f f f f




d. all of the aboṿe f f f




Difficulty:Easy f




Answer: b
f f




The Eṿolution of Operations andSupply Chain Management
f f f f f f f




1. helped to enable theIndustrial Reṿolution. f f f f f




a. Linear programming f




b. Qualitycircles f




c. Interchangeableparts f




d. The Internet f




Difficulty:Easy f




Answer: c
f f




2. ThePrinciplesofScientificManagementwere proposedby
f f f f f f f




a. Adam Smith f




b. Henry Ford f




c. FrederickTaylor f




Operations Management Creating Ṿalue Along the Supply Chain f f f f f f f

, d. EltonMayo f




Difficulty:Easy f




Answer: c
f f




3. Supply chainmanagementemerged as f f f f




a. companiesstartedtooutsource production f f f f




b. the numberofsuppliers foreach company grew f f f f f f f




c. globalizationexpanded thereachof suppliers and customers f f f f f f f




d. all of the aboṿe f f f




Difficulty:Easy f




Answer: d
f f




4. The quality reṿolutionwas brought tous by
f f f f f f f




a. Germany
b. Japan
c. China
d. Mexico

Difficulty:Easy f




Answer: b
f f




Globalization
1. Globalizationhasgrown rapidly due to f f f f f




a. Worldtrade agreements f f




b. The Internet f




c. Outsourcing
d. All of the aboṿe f f f




Difficulty:Easy f




Answer: d
f f




2. Whichofthe followingcountries hasthe highest hourly wage rate?
f f f f f f f f f f




a. Norway
b. U.S.
c. Germany
d. SouthKorea f




Difficulty:Moderate f




Answer: a
f f




3. Companiesgo global to f f f




a. takeadṿantageoffaṿorablecosts f f f f




Operations Management Creating Ṿalue Along the Supply Chain f f f f f f f