EFFECTIVE EMPLOYEE TRAINING CHAPTER 9 STUDY GUIDE | EMPLOYEE
TRAINING & DEVELOPMENT EXAM REVIEW QUESTIONS AND ANSWERS
2026/2027
A difference between training and development is that Blank______. - ✔✔development does not
always involve tasks that are related to a worker's present occupation
The objective of a protean career is Blank______. - ✔✔psychological success
What responsibility does an employee have during the action planning aspect of a development
planning process? - ✔✔Identifying steps and a timetable to achieve the goal
Which of the following is true of reality check? - ✔✔It is normally given to a worker during a
performance appraisal process.
The goals developed in the process of goal setting are typically discussed with a manager and written
into a development plan. - ✔✔true
A difference between training and development is that Blank______. - ✔✔development allows workers
to ready themselves for changes in their current occupation
What is a feature of a protean career? - ✔✔It is based on self-direction.
A feature of formal education programs is that Blank______. - ✔✔a majority of these courses actively
engage workers in learning
In executive education programs, managers of companies go to campus for face-to-face instruction and
also work online on assignments between sessions. - ✔✔true
The information employees receive about how the company evaluates their skills and knowledge and
where they fit into the company's plans is referred to as Blank______. - ✔✔reality check
The practice of reimbursing employees' costs for college and university courses and degree programs is
known as . - ✔✔tuition reimbursement
refers to the process of employees developing short-term and long-term development objectives. -
✔✔goal setting
involves collecting information and providing feedback to employees about their behavior,
communication style, or skills. - ✔✔assessment
Which of the following is true of an in-basket? - ✔✔It involves workers attempting to perform tasks and
roles that would normally be performed by a manager.
How do most companies approach formal education programs? - ✔✔They mainly depend on internal
courses provided by training centers.
, Assessment center exercises are designed to Blank______. - ✔✔measure employees' interpersonal and
administrative skills
Which of the following is true of executive education programs? - ✔✔They normally utilize a blended
learning approach.
The process of measuring employees' performance is known as - ✔✔personal appraisal
Identify an accurate statement about the process of tuition reimbursement. - ✔✔Reimbursement
programs have been found to boost worker retention rates.
During employee development, Blank______ is most frequently used to identify employees with
managerial potential and to measure current managers' strengths and weaknesses. - ✔✔assessment
Appraisal that involves collecting subordinates' evaluations of managers' behaviors or skills is known as
Blank______ feedback. - ✔✔upward
Identify the administrative and interpersonal skills measured by assessment center exercises. -
✔✔Leadership
Judgment
An effective 360-degree feedback system must Blank______. - ✔✔furnish accurate ratings
How should a performance appraisal system tell employees about their performance problems and the
ways in which they can improve their performance? - ✔✔By identifying reasons for the performance
discrepancy
By making action plans to better their performance
An accurate statement about stretch assignments is that Blank______. - ✔✔they compel employees to
master new skills
Which of the following is true of 360-degree feedback? - ✔✔It allows peers and clients to rate a
particular colleague.
Which of the following is true of an in-basket? - ✔✔It involves workers attempting to perform tasks and
roles that would normally be performed by a manager.
Which of the following is true of an in-basket? - ✔✔It permits workers to compare their personal
assessment with others' appraisal of them.
Assignments in which there is a mismatch between an employee's skills and past experiences and the
skills required for success on the job are known as . - ✔✔stretch
assignments
Adding challenges or new responsibilities to employees' current jobs is known as job Blank______. -
✔✔enlargement
TRAINING & DEVELOPMENT EXAM REVIEW QUESTIONS AND ANSWERS
2026/2027
A difference between training and development is that Blank______. - ✔✔development does not
always involve tasks that are related to a worker's present occupation
The objective of a protean career is Blank______. - ✔✔psychological success
What responsibility does an employee have during the action planning aspect of a development
planning process? - ✔✔Identifying steps and a timetable to achieve the goal
Which of the following is true of reality check? - ✔✔It is normally given to a worker during a
performance appraisal process.
The goals developed in the process of goal setting are typically discussed with a manager and written
into a development plan. - ✔✔true
A difference between training and development is that Blank______. - ✔✔development allows workers
to ready themselves for changes in their current occupation
What is a feature of a protean career? - ✔✔It is based on self-direction.
A feature of formal education programs is that Blank______. - ✔✔a majority of these courses actively
engage workers in learning
In executive education programs, managers of companies go to campus for face-to-face instruction and
also work online on assignments between sessions. - ✔✔true
The information employees receive about how the company evaluates their skills and knowledge and
where they fit into the company's plans is referred to as Blank______. - ✔✔reality check
The practice of reimbursing employees' costs for college and university courses and degree programs is
known as . - ✔✔tuition reimbursement
refers to the process of employees developing short-term and long-term development objectives. -
✔✔goal setting
involves collecting information and providing feedback to employees about their behavior,
communication style, or skills. - ✔✔assessment
Which of the following is true of an in-basket? - ✔✔It involves workers attempting to perform tasks and
roles that would normally be performed by a manager.
How do most companies approach formal education programs? - ✔✔They mainly depend on internal
courses provided by training centers.
, Assessment center exercises are designed to Blank______. - ✔✔measure employees' interpersonal and
administrative skills
Which of the following is true of executive education programs? - ✔✔They normally utilize a blended
learning approach.
The process of measuring employees' performance is known as - ✔✔personal appraisal
Identify an accurate statement about the process of tuition reimbursement. - ✔✔Reimbursement
programs have been found to boost worker retention rates.
During employee development, Blank______ is most frequently used to identify employees with
managerial potential and to measure current managers' strengths and weaknesses. - ✔✔assessment
Appraisal that involves collecting subordinates' evaluations of managers' behaviors or skills is known as
Blank______ feedback. - ✔✔upward
Identify the administrative and interpersonal skills measured by assessment center exercises. -
✔✔Leadership
Judgment
An effective 360-degree feedback system must Blank______. - ✔✔furnish accurate ratings
How should a performance appraisal system tell employees about their performance problems and the
ways in which they can improve their performance? - ✔✔By identifying reasons for the performance
discrepancy
By making action plans to better their performance
An accurate statement about stretch assignments is that Blank______. - ✔✔they compel employees to
master new skills
Which of the following is true of 360-degree feedback? - ✔✔It allows peers and clients to rate a
particular colleague.
Which of the following is true of an in-basket? - ✔✔It involves workers attempting to perform tasks and
roles that would normally be performed by a manager.
Which of the following is true of an in-basket? - ✔✔It permits workers to compare their personal
assessment with others' appraisal of them.
Assignments in which there is a mismatch between an employee's skills and past experiences and the
skills required for success on the job are known as . - ✔✔stretch
assignments
Adding challenges or new responsibilities to employees' current jobs is known as job Blank______. -
✔✔enlargement
