Chamberlain NR 360 Exam 2 (pdf) | 2026/2027 | Info Systems Q&A |
Informatics
1. Which term can be attributed to the ease with which people can use an
interface to achieve a particular goal?
A) Interoperability
B) Usability
C) Workflow
D) Human-technology interface
Correct Answer: Usability
Rationale: Usability is a key concept in human-computer interaction (HCI)
that refers to the ease with which users can learn and use a system to
accomplish their goals efficiently and effectively. It encompasses factors such
as learnability, efficiency, memorability, errors, and satisfaction.
2. What is the primary reason for initial resistance to technology solutions in
healthcare?
A) Fear of job loss
B) Cost of implementation and maintenance
C) Lack of technical knowledge
D) Legal concerns
Correct Answer: Cost of implementation and maintenance
Rationale: The cost of implementation and maintenance is identified as the
primary reason for initial resistance to technology solutions in healthcare.
High upfront costs and ongoing expenses for hardware, software, training,
and support create significant financial barriers to adoption.
,3. Which factor is most likely to contribute to nurses devising workarounds?
A) Lack of training
B) Technology that interferes with workflow
C) Fear of technology
D) Insufficient staffing
Correct Answer: Technology that interferes with workflow
Rationale: Nurses often devise workarounds when technology is poorly
designed or does not fit well with their workflow. Workarounds are temporary
shortcuts or bypasses that users create to achieve a goal when the system is
not functioning properly or is misaligned with the workflow.
4. Which of the following are examples of human-technology interfaces?
(Select all that apply.)
A) Intravenous pumps
B) Electronic medical records (EMR)
C) Telephones
D) Voice-to-text translation tools
Correct Answer: Intravenous pumps; Electronic medical records (EMR);
Telephones; Voice-to-text translation tools
Rationale: Human-technology interfaces are the points where humans
interact with technology. Examples include intravenous pumps, electronic
medical records, telephones, and voice-to-text translation tools. These
interfaces allow users to enter data, receive information, and interact with
technology.
,5. Which components belong to core common systems in healthcare? (Select
all that apply.)
A) Financial systems
B) Acuity systems
C) Scheduling systems
D) Admission, Discharge, and Transfer (ADT) systems
Correct Answer: Financial systems; Acuity systems; Scheduling systems;
Admission, Discharge, and Transfer (ADT) systems
Rationale: Core common systems provide the framework for reimbursement,
support of best practices, quality control, and resource allocation. The four
common core systems are financial, acuity, scheduling, and Admission,
Discharge, and Transfer (ADT) systems.
6. What is the single most important factor related to enhancing efficient
work related to health-related technology?
A) Using the latest technology
B) Examining the workflow surrounding the use of technology
C) Providing extensive training
D) Ensuring high-speed internet connectivity
Correct Answer: Examining the workflow surrounding the use of technology
Rationale: Examining the workflow surrounding the use of technology
enables better use of the technology and more efficient work, and also
promotes safer patient care. Understanding workflow is essential for
successful technology implementation.
, 7. Usability is a subset of Human-Computer Interaction (HCI). Which of the
following are usability topics? (Select all that apply.)
A) Using an application
B) Learning to use a system
C) User satisfaction
D) Efficiency
E) Error-free/error-forgiving interactions
Correct Answer: Using an application; Learning to use a system; User
satisfaction; Efficiency; Error-free/error-forgiving interactions
Rationale: Usability topics include how users interact with an application, the
ease of learning a system, user satisfaction, efficiency of use, and error
tolerance. These factors determine the overall usability of a technology
system.
8. A healthcare system creates a database of aggregate patient information.
The database will help reduce which of the following?
A) Continuity of care
B) Employee dissatisfaction
C) Patient complaints
D) Communication errors
Correct Answer: Communication errors
Rationale: A database of aggregate patient information can help reduce
communication errors by providing a centralized, standardized source of
patient data that all healthcare providers can access, improving consistency
and accuracy of information.
Informatics
1. Which term can be attributed to the ease with which people can use an
interface to achieve a particular goal?
A) Interoperability
B) Usability
C) Workflow
D) Human-technology interface
Correct Answer: Usability
Rationale: Usability is a key concept in human-computer interaction (HCI)
that refers to the ease with which users can learn and use a system to
accomplish their goals efficiently and effectively. It encompasses factors such
as learnability, efficiency, memorability, errors, and satisfaction.
2. What is the primary reason for initial resistance to technology solutions in
healthcare?
A) Fear of job loss
B) Cost of implementation and maintenance
C) Lack of technical knowledge
D) Legal concerns
Correct Answer: Cost of implementation and maintenance
Rationale: The cost of implementation and maintenance is identified as the
primary reason for initial resistance to technology solutions in healthcare.
High upfront costs and ongoing expenses for hardware, software, training,
and support create significant financial barriers to adoption.
,3. Which factor is most likely to contribute to nurses devising workarounds?
A) Lack of training
B) Technology that interferes with workflow
C) Fear of technology
D) Insufficient staffing
Correct Answer: Technology that interferes with workflow
Rationale: Nurses often devise workarounds when technology is poorly
designed or does not fit well with their workflow. Workarounds are temporary
shortcuts or bypasses that users create to achieve a goal when the system is
not functioning properly or is misaligned with the workflow.
4. Which of the following are examples of human-technology interfaces?
(Select all that apply.)
A) Intravenous pumps
B) Electronic medical records (EMR)
C) Telephones
D) Voice-to-text translation tools
Correct Answer: Intravenous pumps; Electronic medical records (EMR);
Telephones; Voice-to-text translation tools
Rationale: Human-technology interfaces are the points where humans
interact with technology. Examples include intravenous pumps, electronic
medical records, telephones, and voice-to-text translation tools. These
interfaces allow users to enter data, receive information, and interact with
technology.
,5. Which components belong to core common systems in healthcare? (Select
all that apply.)
A) Financial systems
B) Acuity systems
C) Scheduling systems
D) Admission, Discharge, and Transfer (ADT) systems
Correct Answer: Financial systems; Acuity systems; Scheduling systems;
Admission, Discharge, and Transfer (ADT) systems
Rationale: Core common systems provide the framework for reimbursement,
support of best practices, quality control, and resource allocation. The four
common core systems are financial, acuity, scheduling, and Admission,
Discharge, and Transfer (ADT) systems.
6. What is the single most important factor related to enhancing efficient
work related to health-related technology?
A) Using the latest technology
B) Examining the workflow surrounding the use of technology
C) Providing extensive training
D) Ensuring high-speed internet connectivity
Correct Answer: Examining the workflow surrounding the use of technology
Rationale: Examining the workflow surrounding the use of technology
enables better use of the technology and more efficient work, and also
promotes safer patient care. Understanding workflow is essential for
successful technology implementation.
, 7. Usability is a subset of Human-Computer Interaction (HCI). Which of the
following are usability topics? (Select all that apply.)
A) Using an application
B) Learning to use a system
C) User satisfaction
D) Efficiency
E) Error-free/error-forgiving interactions
Correct Answer: Using an application; Learning to use a system; User
satisfaction; Efficiency; Error-free/error-forgiving interactions
Rationale: Usability topics include how users interact with an application, the
ease of learning a system, user satisfaction, efficiency of use, and error
tolerance. These factors determine the overall usability of a technology
system.
8. A healthcare system creates a database of aggregate patient information.
The database will help reduce which of the following?
A) Continuity of care
B) Employee dissatisfaction
C) Patient complaints
D) Communication errors
Correct Answer: Communication errors
Rationale: A database of aggregate patient information can help reduce
communication errors by providing a centralized, standardized source of
patient data that all healthcare providers can access, improving consistency
and accuracy of information.
