QUALITY MANAGEMENT QUIZ QUESTIONS AND ANSWERS | QUALITY
MANAGEMENT STUDY GUIDE & PRACTICE TEST 2026/2027
A project manager working on a phone development project has met with the project team to
determine the grade and quality of the product. The phone needs just basic functionality to be sold in
emerging markets. What should the quality and grade be for the project?
A) High-quality, high grade
B) High-quality, low grade
C) Low-quality, high grade
D) Low-quality, low grade - ✔✔B) High-quality, low grade
All project deliverables should be high quality but not necessarily high grade.
A low-grade product will have less functionality than a high-grade product.
This question asks about a low-functionality product.
Which of the following statements about quality management is false?
A) Customer satisfaction is a test of quality
B) It is cheaper to let customers find defects
C) Prevention leads to fewer inspections.
D) Management is responsible for the quality - ✔✔B) It is cheaper to let customers find defects
It is always more expensive to let the customers find defects.
This can lead to warranty issues, recalls, or loss of reputation. All of the other choices are true.
While working on a product redesign project, the project manager met with the company's senior
management to inform them that they must provide adequate resources to ensure the product's quality.
Which of the following statements is true about management's responsibility regarding quality?
A) Management is not responsible for the quality of a project.
B) Management is only responsible for quality in operations.
C) Management is responsible for quality throughout the organization.
D) Only the project team is responsible for the quality of a project. - ✔✔C) Management is responsible
for quality throughout the organization.
Management is responsible for quality throughout the organization in operations and project
management.
The company has informed all company employees that they must pay careful attention to the work that
they are doing to ensure the company delivers a quality product. What quality management theory best
illustrates this scenario?
, A) Continuous improvement
B) Just in time
C) ISO 9000
D) Total quality management - ✔✔D) Total quality management
Total quality management (TQM) is when everyone in the company is responsible for quality in the
underlying process of making a product.
While developing a smart phone, the project team has decided to look at other smart phones in the
market to see how fast they start. The team members know that to be competitive, they will need to
meet the startup times of the smart phones currently on the market. What tool would best help the
project team in this scenario?
A) Brainstorming
B) Interviewing
C) Benchmarking
D) Determining cost of quality - ✔✔C) Benchmarking
Benchmarking is a tool used to compare the standards of comparable projects or products.
This can include meeting specific performances that are industry-specific.
While planning a project's quality, the project team has identified certain costs that would need to be
included in the project budget, such as testing, inspections, and having the right equipment to do the
job. What best describes these costs?
A) Cost of conformance
B) Cost of nonconformance
C) Cost of poor quality
D) Cost of great quality - ✔✔A) Cost of conformance
The cost of quality includes the cost of conformance, which usually includes prevention costs, such as
training, equipment, appraisal costs, testing, and inspections.
The nonconformance cost includes reworking, scrapping, and the loss of business. All other choices are
made-up terms.
The project team would like to document the sequence of steps that the process should follow to ensure
that the deliverables are being made with the correct quality requirements. What tool can best help the
team show the sequence of steps and whether there is room for improvement in a given process?
A) Cost of Quality
B) Process charts
C) Flowcharts
D) Process improvement charts - ✔✔C) Flowcharts
A flowchart is sometimes called a process diagram, which can display the sequence of steps a given
process will follow.
MANAGEMENT STUDY GUIDE & PRACTICE TEST 2026/2027
A project manager working on a phone development project has met with the project team to
determine the grade and quality of the product. The phone needs just basic functionality to be sold in
emerging markets. What should the quality and grade be for the project?
A) High-quality, high grade
B) High-quality, low grade
C) Low-quality, high grade
D) Low-quality, low grade - ✔✔B) High-quality, low grade
All project deliverables should be high quality but not necessarily high grade.
A low-grade product will have less functionality than a high-grade product.
This question asks about a low-functionality product.
Which of the following statements about quality management is false?
A) Customer satisfaction is a test of quality
B) It is cheaper to let customers find defects
C) Prevention leads to fewer inspections.
D) Management is responsible for the quality - ✔✔B) It is cheaper to let customers find defects
It is always more expensive to let the customers find defects.
This can lead to warranty issues, recalls, or loss of reputation. All of the other choices are true.
While working on a product redesign project, the project manager met with the company's senior
management to inform them that they must provide adequate resources to ensure the product's quality.
Which of the following statements is true about management's responsibility regarding quality?
A) Management is not responsible for the quality of a project.
B) Management is only responsible for quality in operations.
C) Management is responsible for quality throughout the organization.
D) Only the project team is responsible for the quality of a project. - ✔✔C) Management is responsible
for quality throughout the organization.
Management is responsible for quality throughout the organization in operations and project
management.
The company has informed all company employees that they must pay careful attention to the work that
they are doing to ensure the company delivers a quality product. What quality management theory best
illustrates this scenario?
, A) Continuous improvement
B) Just in time
C) ISO 9000
D) Total quality management - ✔✔D) Total quality management
Total quality management (TQM) is when everyone in the company is responsible for quality in the
underlying process of making a product.
While developing a smart phone, the project team has decided to look at other smart phones in the
market to see how fast they start. The team members know that to be competitive, they will need to
meet the startup times of the smart phones currently on the market. What tool would best help the
project team in this scenario?
A) Brainstorming
B) Interviewing
C) Benchmarking
D) Determining cost of quality - ✔✔C) Benchmarking
Benchmarking is a tool used to compare the standards of comparable projects or products.
This can include meeting specific performances that are industry-specific.
While planning a project's quality, the project team has identified certain costs that would need to be
included in the project budget, such as testing, inspections, and having the right equipment to do the
job. What best describes these costs?
A) Cost of conformance
B) Cost of nonconformance
C) Cost of poor quality
D) Cost of great quality - ✔✔A) Cost of conformance
The cost of quality includes the cost of conformance, which usually includes prevention costs, such as
training, equipment, appraisal costs, testing, and inspections.
The nonconformance cost includes reworking, scrapping, and the loss of business. All other choices are
made-up terms.
The project team would like to document the sequence of steps that the process should follow to ensure
that the deliverables are being made with the correct quality requirements. What tool can best help the
team show the sequence of steps and whether there is room for improvement in a given process?
A) Cost of Quality
B) Process charts
C) Flowcharts
D) Process improvement charts - ✔✔C) Flowcharts
A flowchart is sometimes called a process diagram, which can display the sequence of steps a given
process will follow.
