AMA CPM Module: Enhancing Communication Skills Test
with all Correct & 100% Verified Answers |Guaranteed to
Pass
What is the best way to communicate when you want to have a sensitive conversation with
someone, without them feeling singled out or embarrassed, while also allowing you to read
nonverbal cues? ✔Correct Answer-Two-way communication
What is an appropriate gesture to use during a professional conversation? ✔Correct Answer-
Use your hands to illustrate and explain, if it adds to understanding
What do you want to avoid during active listening? ✔Correct Answer-Probing
What is NOT one of the four components of active listening? ✔Correct Answer-Advising
Having worked for a specific function for many years, a senior staff member is very detailed in
their reporting. Their direct manager always gives them positive feedback in performance
reviews. However, there have been several functional managers and their staff who have
lamented the length and complexity of results. The following would be the BEST approach for
the team to adapt: ✔Correct Answer-Rather than share every detail of their results, apply
only appropriate structures for the intended result.
What is paraphrasing useful for? ✔Correct Answer-Confirming understanding of next steps.
As a manager of a very large department with sub-teams called "pods" you realize some
infighting between the pods. This is certainly not beneficial, and you realize that it is your job to
improve communication quickly to keep things on track. All the following EXCEPT which, would
be used to improve team functioning: ✔Correct Answer-Working one-on-one to help each
individual to recognize their technical abilities through a coaching approach.
After a large conference meeting you recognize the variety of input and opinions contributed.
As the leader of this group, it will be your responsibility to make decisions. Of the following
components which is LEAST important? ✔Correct Answer-Give feedback to every individual
and how their communication failed.
The organization recently hired an intern and asked that you supervise their work. To connect
with fellow employees what would be your best advice to this employee? ✔Correct Answer-
Do their best to gain team support and involvement by using styles and modality of
communication that will motivate.
with all Correct & 100% Verified Answers |Guaranteed to
Pass
What is the best way to communicate when you want to have a sensitive conversation with
someone, without them feeling singled out or embarrassed, while also allowing you to read
nonverbal cues? ✔Correct Answer-Two-way communication
What is an appropriate gesture to use during a professional conversation? ✔Correct Answer-
Use your hands to illustrate and explain, if it adds to understanding
What do you want to avoid during active listening? ✔Correct Answer-Probing
What is NOT one of the four components of active listening? ✔Correct Answer-Advising
Having worked for a specific function for many years, a senior staff member is very detailed in
their reporting. Their direct manager always gives them positive feedback in performance
reviews. However, there have been several functional managers and their staff who have
lamented the length and complexity of results. The following would be the BEST approach for
the team to adapt: ✔Correct Answer-Rather than share every detail of their results, apply
only appropriate structures for the intended result.
What is paraphrasing useful for? ✔Correct Answer-Confirming understanding of next steps.
As a manager of a very large department with sub-teams called "pods" you realize some
infighting between the pods. This is certainly not beneficial, and you realize that it is your job to
improve communication quickly to keep things on track. All the following EXCEPT which, would
be used to improve team functioning: ✔Correct Answer-Working one-on-one to help each
individual to recognize their technical abilities through a coaching approach.
After a large conference meeting you recognize the variety of input and opinions contributed.
As the leader of this group, it will be your responsibility to make decisions. Of the following
components which is LEAST important? ✔Correct Answer-Give feedback to every individual
and how their communication failed.
The organization recently hired an intern and asked that you supervise their work. To connect
with fellow employees what would be your best advice to this employee? ✔Correct Answer-
Do their best to gain team support and involvement by using styles and modality of
communication that will motivate.
