WGU C954 Information Technology
Management Objective Assessment | OA
V1 and V2 Test Exam Questions and
Correct Answers (Verified Answers)
Plus Rationales 2026 Q&A At the
Western Governors University.
1. Which of the following best defines IT governance?
A. The daily management of IT systems
B. The framework for aligning IT strategy with business goals
C. Outsourcing IT functions to a third party
D. Securing IT networks from threats
Correct Answer: B
Rationale: IT governance is primarily concerned with aligning IT
strategy with business objectives to ensure value delivery and risk
management.
2. What is the main purpose of a Service Level Agreement (SLA)?
A. To define the company’s IT budget
B. To outline user roles and responsibilities
C. To establish the expected level of IT service between provider and
client
D. To implement software upgrades
Correct Answer: C
Rationale: An SLA sets measurable expectations for service delivery,
ensuring both parties agree on performance and accountability.
3. Which IT framework focuses on best practices for IT service
management?
,A. COBIT
B. ITIL
C. ISO 27001
D. PMBOK
Correct Answer: B
Rationale: ITIL provides a structured approach to IT service
management, emphasizing processes, service lifecycle, and
continuous improvement.
4. What is the primary objective of enterprise architecture (EA)?
A. To design hardware infrastructure
B. To align IT and business strategies across the organization
C. To hire IT staff efficiently
D. To implement cloud computing solutions
Correct Answer: B
Rationale: EA ensures that IT systems, processes, and technology
support the overall business strategy effectively.
5. Which type of IT risk involves unauthorized access to sensitive
data?
A. Operational risk
B. Strategic risk
C. Security risk
D. Financial risk
Correct Answer: C
Rationale: Security risk specifically concerns threats to the
confidentiality, integrity, and availability of data.
6. In IT management, “risk appetite” refers to:
A. The number of IT projects approved annually
B. The organization’s willingness to accept risk to achieve objectives
C. The IT department budget allocation
D. The number of IT incidents in a year
, Correct Answer: B
Rationale: Risk appetite defines how much risk an organization is
willing to take when pursuing strategic goals.
7. What is a key characteristic of cloud computing?
A. On-premises only access
B. Pay-per-use resource model
C. Manual hardware maintenance
D. Fixed capacity with no scalability
Correct Answer: B
Rationale: Cloud computing allows scalable, on-demand services that
are billed based on usage.
8. Which IT management tool helps track performance metrics
and decision-making at a high level?
A. KPI dashboards
B. Version control systems
C. Firewalls
D. CRM software
Correct Answer: A
Rationale: Dashboards and KPIs provide executives with real-time
data to monitor performance and support strategic decisions.
9. What is the primary purpose of a Business Continuity Plan
(BCP)?
A. To secure funding for IT projects
B. To ensure IT staff compliance with policies
C. To maintain essential business operations during a disruption
D. To implement new enterprise applications
Correct Answer: C
Rationale: BCPs outline processes to keep critical operations running
during emergencies, minimizing downtime and impact.
10. Which process framework is focused on auditing and control
of IT systems?
A. ITIL
Management Objective Assessment | OA
V1 and V2 Test Exam Questions and
Correct Answers (Verified Answers)
Plus Rationales 2026 Q&A At the
Western Governors University.
1. Which of the following best defines IT governance?
A. The daily management of IT systems
B. The framework for aligning IT strategy with business goals
C. Outsourcing IT functions to a third party
D. Securing IT networks from threats
Correct Answer: B
Rationale: IT governance is primarily concerned with aligning IT
strategy with business objectives to ensure value delivery and risk
management.
2. What is the main purpose of a Service Level Agreement (SLA)?
A. To define the company’s IT budget
B. To outline user roles and responsibilities
C. To establish the expected level of IT service between provider and
client
D. To implement software upgrades
Correct Answer: C
Rationale: An SLA sets measurable expectations for service delivery,
ensuring both parties agree on performance and accountability.
3. Which IT framework focuses on best practices for IT service
management?
,A. COBIT
B. ITIL
C. ISO 27001
D. PMBOK
Correct Answer: B
Rationale: ITIL provides a structured approach to IT service
management, emphasizing processes, service lifecycle, and
continuous improvement.
4. What is the primary objective of enterprise architecture (EA)?
A. To design hardware infrastructure
B. To align IT and business strategies across the organization
C. To hire IT staff efficiently
D. To implement cloud computing solutions
Correct Answer: B
Rationale: EA ensures that IT systems, processes, and technology
support the overall business strategy effectively.
5. Which type of IT risk involves unauthorized access to sensitive
data?
A. Operational risk
B. Strategic risk
C. Security risk
D. Financial risk
Correct Answer: C
Rationale: Security risk specifically concerns threats to the
confidentiality, integrity, and availability of data.
6. In IT management, “risk appetite” refers to:
A. The number of IT projects approved annually
B. The organization’s willingness to accept risk to achieve objectives
C. The IT department budget allocation
D. The number of IT incidents in a year
, Correct Answer: B
Rationale: Risk appetite defines how much risk an organization is
willing to take when pursuing strategic goals.
7. What is a key characteristic of cloud computing?
A. On-premises only access
B. Pay-per-use resource model
C. Manual hardware maintenance
D. Fixed capacity with no scalability
Correct Answer: B
Rationale: Cloud computing allows scalable, on-demand services that
are billed based on usage.
8. Which IT management tool helps track performance metrics
and decision-making at a high level?
A. KPI dashboards
B. Version control systems
C. Firewalls
D. CRM software
Correct Answer: A
Rationale: Dashboards and KPIs provide executives with real-time
data to monitor performance and support strategic decisions.
9. What is the primary purpose of a Business Continuity Plan
(BCP)?
A. To secure funding for IT projects
B. To ensure IT staff compliance with policies
C. To maintain essential business operations during a disruption
D. To implement new enterprise applications
Correct Answer: C
Rationale: BCPs outline processes to keep critical operations running
during emergencies, minimizing downtime and impact.
10. Which process framework is focused on auditing and control
of IT systems?
A. ITIL
