HRM 300 EXAM 1 VERIFIED STUDY GUIDE
Organizational Behavior - Answers - Study/application of knowledge about how
individuals and groups act within organizations in which they work
Top 5 qualities employers look for - Answers - 1. Problem-solving
2. Ability to work in a team
3. Communication skills (written)
4. Leadership
5. Strong work ethic
Organizational Culture - Answers - Shared assumptions, values, and beliefs that
indicate what is appropriate and inappropriate behavior in an organization
How can companies benefit from having a unique org culture? - Answers - It becomes a
competitive advantage
3 Levels of Organizational Culture - Answers - 1. Artifacts - visible, tangible aspects
2. Values - shared principles, standards, goals
3. Assumptions - beliefs about human nature
Competing Values Framework (CVF) - Answers –
, Culture Creation and Maintenance - Answers –
Factors Impacting Culture Creation - Answers - 1. Founder's values
2. Industry demands - some cultures are impossible to replicate in an industry
Factors Impacting Culture Maintenance - Answers - 1. ASA
2. New employee onboarding
3. Leadership
4. Reward systems
Visual Elements of Organizational Culture - Answers - 1. Mission statement
2. Rituals
3. Rules and policies
4. Physical layout
5. Stories
6 Steps to Culture Change - Answers - 1. Create a sense of urgency - why change is
important
2. Change leaders and other key players
3. Role modeling - process where employees modify their beliefs and behaviors to
reflect a leader
4. Training
5. Change the reward system
6. Create new stories and symbols
Values - Answers - Stable life goals that people have, reflecting what's most important
to them
Organizational Behavior - Answers - Study/application of knowledge about how
individuals and groups act within organizations in which they work
Top 5 qualities employers look for - Answers - 1. Problem-solving
2. Ability to work in a team
3. Communication skills (written)
4. Leadership
5. Strong work ethic
Organizational Culture - Answers - Shared assumptions, values, and beliefs that
indicate what is appropriate and inappropriate behavior in an organization
How can companies benefit from having a unique org culture? - Answers - It becomes a
competitive advantage
3 Levels of Organizational Culture - Answers - 1. Artifacts - visible, tangible aspects
2. Values - shared principles, standards, goals
3. Assumptions - beliefs about human nature
Competing Values Framework (CVF) - Answers –
, Culture Creation and Maintenance - Answers –
Factors Impacting Culture Creation - Answers - 1. Founder's values
2. Industry demands - some cultures are impossible to replicate in an industry
Factors Impacting Culture Maintenance - Answers - 1. ASA
2. New employee onboarding
3. Leadership
4. Reward systems
Visual Elements of Organizational Culture - Answers - 1. Mission statement
2. Rituals
3. Rules and policies
4. Physical layout
5. Stories
6 Steps to Culture Change - Answers - 1. Create a sense of urgency - why change is
important
2. Change leaders and other key players
3. Role modeling - process where employees modify their beliefs and behaviors to
reflect a leader
4. Training
5. Change the reward system
6. Create new stories and symbols
Values - Answers - Stable life goals that people have, reflecting what's most important
to them
