Apple Certified Support Professional Test Questions and Answers

Apple Certified Support Professional Test
Questions and Answers
Question 1
What protocol does macOS use for File Sharing?
Correct Answer
SMB (Server Message Block)



Question 2
T or F? NTFS Filesystem on USB sticks is supported in the Files app on iOS/iPadOS.
Correct Answer
True, but read only.



Question 3
macOS, iOS, and iPadOS prioritize networks by security level in what order?
Correct Answer
1. EAP
2. WPA3
3. WPA2/WPA
4. WEP
5. Unsecured / Open



Question 4
How do you open Apple Diagnostics?
Correct Answer
Apple Silicon: Boot into startup options and press Command+D
Intel: Turn on the Mac and immediately press and hold the D key




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,Question 5
What access level should you have to enable FileVault?
Correct Answer
Local admin



Question 6
Which type of backup works with a iPhone or iPad that is currently set up?
Correct Answer
Mac Backup



Question 7
Secure Token
Correct Answer
A wrapped version of a key encryption key protected by a user's password. In the
latest version of macOS (Ventura), encryption keys are generated either during user
creation, setting the first user's password, or during the first login by a user of the
Mac.

In previous versions, this was only created when a user turned on FileVault.



Question 8
What do log messages with a yellow dot indicate?
Correct Answer
An error. These are important but not critical messages.



Question 9
What type of file is created from Wireless Diagnostics and where is it stored? What
does the extension end with?

Correct Answer
Compressed file saved in /var/tmp

Ends with .tar.gz




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,Question 10
Clock App on macOS Ventura
Correct Answer
The Clock app from iPhone/iPad now available on Mac.



Question 11
Which number should you use to call AppleCare?
A. 800-APLCARE
B. 800-APLHELP
C. 800-HELPAPL
D. 800-SUPPORT
Correct Answer
A. 800-APLCARE



Question 12
Where do you find log files associated with network printing issues in macOS?
A. /var/Logs
B. system.log
C. ~/Library/Logs
D. /private/var/log/cups
Correct Answer
D. /private/var/log/cups



Question 13
What does the defaults terminal command do in macOS?
Correct Answer
Allows users to read, write, and delete macOS user defaults from a command-line
shell. The defaults system is used to record user preferences and other information
that must be maintained when the applications aren't running (default font for new
documents, position of an info panel).

Example to change the dock to the left of the screen: defaults write com.apple.dock
orientation left




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, Question 14
Select three responses.
Which three things happen to Shared albums in Photos when Lockdown Mode is
enabled on iPhone?
A. New Shared Album invitations are blocked
B. Shared albums are removed from the Photos app
C. The Photos app is removed from the Home Screen
D. Shared albums on other devices can still be viewed
E. Shared albums are removed from your Photos library
Correct Answer
A. New Shared Album invitations are blocked
B. Shared albums are removed from the Photos app
D. Shared albums on other devices can still be viewed



Question 15
You are having an issue with your Mac. You boot into Safe Mode and find the issue is
now resolved. When you boot back into your normal OS, the issue persists again.
What is likely at fault?
Correct Answer
Startup items



Question 16
Why might a Mac startup with a flashing question mark screen?
Correct Answer
It's having trouble locating the system software. Either the startup disk is
unavailable or it doesn't contain a working Mac operating system.




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