7/26/26, 9:03 AM HCA 101 EXAM, || Questions and Answers || Complete Test, Practice Questions, Verified Answer Key, and Study Guide for (Latest …
HCA 101 EXAM, || Questions and Answers ||
Complete Test, Practice Questions, Verified Answer
Key, and Study Guide for (Latest 2026 Edition)
Add to calendar
Play your way to mastery with fun games
Match Blocks Charms NEW
Terms in this set (264)
Why do we communicate? Healthy human relationships is a basic human need
fills our need for belonging and affection
lack of close, caring relationships pose a range of
hazards to physical and mental health
What is communication? the exchange of information of two people
spreads ideas, knowledge
expression of dreams, likes, dislikes, and wants
usually face to face
can be verbal or non verbal
https://quizlet.com/1196471181/hca-101-exam-questions-and-answers-complete-test-practice-questions-verified-answer-key-and-study-guide-for-late… 1/45
,7/26/26, 9:03 AM HCA 101 EXAM, || Questions and Answers || Complete Test, Practice Questions, Verified Answer Key, and Study Guide for (Latest …
verbal communication communication that uses written or spoken words or
sign language
30-35% of our communication
Non-verbal communication Communicating without the use of words:
Body language, touch, silence
65-70% of our communication
how do we communicate 1)sender
2)communication(message)
3)receiver
4)feedback
Sender the originator of the message in the communication
process
message the information being sent
receiver the person who receives and responds to the
message
Feedback The receiver's response to a message
context the situation at the time of communication
(social/professional)
https://quizlet.com/1196471181/hca-101-exam-questions-and-answers-complete-test-practice-questions-verified-answer-key-and-study-guide-for-late… 2/45
,7/26/26, 9:03 AM HCA 101 EXAM, || Questions and Answers || Complete Test, Practice Questions, Verified Answer Key, and Study Guide for (Latest …
Environment/climate the surrounding where communication occur that
influence the interaction
context for verbal communication choose your words carefully
use everyday language no slang
speak clear and slowly
watch tone of voice
stay on subject
determine understanding of your message
don't pretend to understand
climate refers to the emotional tone of a relationship
shared by everyone
shifts and changes like the weather
can be positive or negative
influences on communication -values, beliefs, attitudes
-culture & religion
-social status
-gender
-age or developmental level
-environment of transaction
-70-90% of effective communication is non-verbal
-physical appearance & dress (body adornments such
as piercings, tattoos, jewelry)
-body movement & posture
-touch
https://quizlet.com/1196471181/hca-101-exam-questions-and-answers-complete-test-practice-questions-verified-answer-key-and-study-guide-for-late… 3/45
, 7/26/26, 9:03 AM HCA 101 EXAM, || Questions and Answers || Complete Test, Practice Questions, Verified Answer Key, and Study Guide for (Latest …
communication principles -communication can be intentional or unintentional
-its impossible not to communicate
-communication is unrepeatable
-communication is irreversible
-communication has a content and relational
dimension
communication misconceptions -meanings are in words
-more communication is better
-communication is a natural ability
why is it important for HCA's o -for safety of our clients
communicate effectively -safety for ourselves and co-workers
to build better relationships with co-workers, clients,
and families
-we communicate with client who cannot speak,
cannot hear, or are confused
how do we communicate effectively -we need to understand, respect, and be sensitive to
each unique situation and need
-respect clients culture and religion
-understand that stress, problems, illnesses,
frustrations can affect how messages are sent and
received
effective communication -be a good listener
-showing interest shows you care
-make eye contact
-lean towards the client
-respond
-paraphrase
-empathetic listening
-use open and closed ended questions
-clarifying
-focusing
https://quizlet.com/1196471181/hca-101-exam-questions-and-answers-complete-test-practice-questions-verified-answer-key-and-study-guide-for-late… 4/45
HCA 101 EXAM, || Questions and Answers ||
Complete Test, Practice Questions, Verified Answer
Key, and Study Guide for (Latest 2026 Edition)
Add to calendar
Play your way to mastery with fun games
Match Blocks Charms NEW
Terms in this set (264)
Why do we communicate? Healthy human relationships is a basic human need
fills our need for belonging and affection
lack of close, caring relationships pose a range of
hazards to physical and mental health
What is communication? the exchange of information of two people
spreads ideas, knowledge
expression of dreams, likes, dislikes, and wants
usually face to face
can be verbal or non verbal
https://quizlet.com/1196471181/hca-101-exam-questions-and-answers-complete-test-practice-questions-verified-answer-key-and-study-guide-for-late… 1/45
,7/26/26, 9:03 AM HCA 101 EXAM, || Questions and Answers || Complete Test, Practice Questions, Verified Answer Key, and Study Guide for (Latest …
verbal communication communication that uses written or spoken words or
sign language
30-35% of our communication
Non-verbal communication Communicating without the use of words:
Body language, touch, silence
65-70% of our communication
how do we communicate 1)sender
2)communication(message)
3)receiver
4)feedback
Sender the originator of the message in the communication
process
message the information being sent
receiver the person who receives and responds to the
message
Feedback The receiver's response to a message
context the situation at the time of communication
(social/professional)
https://quizlet.com/1196471181/hca-101-exam-questions-and-answers-complete-test-practice-questions-verified-answer-key-and-study-guide-for-late… 2/45
,7/26/26, 9:03 AM HCA 101 EXAM, || Questions and Answers || Complete Test, Practice Questions, Verified Answer Key, and Study Guide for (Latest …
Environment/climate the surrounding where communication occur that
influence the interaction
context for verbal communication choose your words carefully
use everyday language no slang
speak clear and slowly
watch tone of voice
stay on subject
determine understanding of your message
don't pretend to understand
climate refers to the emotional tone of a relationship
shared by everyone
shifts and changes like the weather
can be positive or negative
influences on communication -values, beliefs, attitudes
-culture & religion
-social status
-gender
-age or developmental level
-environment of transaction
-70-90% of effective communication is non-verbal
-physical appearance & dress (body adornments such
as piercings, tattoos, jewelry)
-body movement & posture
-touch
https://quizlet.com/1196471181/hca-101-exam-questions-and-answers-complete-test-practice-questions-verified-answer-key-and-study-guide-for-late… 3/45
, 7/26/26, 9:03 AM HCA 101 EXAM, || Questions and Answers || Complete Test, Practice Questions, Verified Answer Key, and Study Guide for (Latest …
communication principles -communication can be intentional or unintentional
-its impossible not to communicate
-communication is unrepeatable
-communication is irreversible
-communication has a content and relational
dimension
communication misconceptions -meanings are in words
-more communication is better
-communication is a natural ability
why is it important for HCA's o -for safety of our clients
communicate effectively -safety for ourselves and co-workers
to build better relationships with co-workers, clients,
and families
-we communicate with client who cannot speak,
cannot hear, or are confused
how do we communicate effectively -we need to understand, respect, and be sensitive to
each unique situation and need
-respect clients culture and religion
-understand that stress, problems, illnesses,
frustrations can affect how messages are sent and
received
effective communication -be a good listener
-showing interest shows you care
-make eye contact
-lean towards the client
-respond
-paraphrase
-empathetic listening
-use open and closed ended questions
-clarifying
-focusing
https://quizlet.com/1196471181/hca-101-exam-questions-and-answers-complete-test-practice-questions-verified-answer-key-and-study-guide-for-late… 4/45
