One significant contemporary management challenge is:
A: management science
B: globalization
C: synergy
D: entropy - Answers B: globalization
Which of the following is true of the quantitative management perspective?
A: It is a pessimistic and negative view of workers.
B: It places emphasis on individual attitudes and group processes.
C: If focuses on mathematical models and the use of computers.
D: it draws from psychology, sociology, anthropology, economics, and medicine. - Answers C: It
focuses on mathematical models and the use of computers.
An independent record label hires a manager who has previously worked with organizations
specializing in food processing, internet technology, and e-retailing. The manager is known for
tailoring his managerial style in any given situation to the unique elements in that situation. His
behavior is closely in sync with the principles of the _____ perspective.
A: Contingency
B: behavioral
C: classical
D: quantitative - Answers A: contingency
Universal perspectives:
A: State that managerial behavior in a situation depends on unique elements.
B: Suggest that general theories cannot be applied to organizations.
C: State that each organization is unique.
D: Attempt to identify the one best way to do something. - Answers D: Attempt to identify the one
best way to do something
Which of the following is a Theory X assumption?
A: People want to have security.
B: Work is a natural part of the lives of people.
C: People will seek responsibility under favorable conditions.
D: The potential of people is underutilized in organizations. - Answers A: People want to have security
The managerial function of leading:
A: Is the set of processes used to get members of an organization to work together.
B: Involves monitoring the organization's progress toward its goals.
C: Is a part of the planning process.
D: Involves setting an organization's goals and deciding how best to achieve them. - Answers A: Is the
set of processes used to get members of an organization to work together.
______skills enable managers to visualize the most appropriate response to a situation.
a. Communication
b. Decision-making
c. Conceptual
d. Diagnostic - Answers D: Diagnostic
An organization that does not monitor feedback from its environment and make appropriate
adjustments will fail due to _____.
a. diversity
b. synergy
c. entropy
d. soldiering - Answers C: Entropy
Gerard is a mid-level manager who believes that people do not like work and try to avoid it. He
therefore controls, directs, and coerces employees to get them to work toward organizational goals.
Which of the following is true of Gerard?
, a. He is a Theory Y manager.
b. He is a Theory X manager.
c. His actions are based on the principles of the human relations movement.
d. He follows the principles of the quantitative management perspective. - Answers B: He is a Theory
X Manager
A manager is hired by a start-up for her demonstrated ability to think strategically and make broad-
based decisions that serve the entire organization. In other words, the manager has been hired for
her strong _____ skills.
a. communication
b. diagnostic
c. conceptual
d. technical - Answers C: Conceptual
Which of the following is true of technical skills?
A: They involve the ability to motivate both individuals and groups.
B: They depend on a manager's ability to think in the abstract.
C: They are especially important for first-line managers.
D: They allow a manager to make good decisions. - Answers C: They are especially important for first-
line managers.
The process in which employees deliberately work at a pace slower than their capabilities is known as
_____.
a. storming
b. norming
c. efficiency
d. soldiering - Answers D: Soldiering
Which of the following types of control is aimed at ensuring that an organization is maintaining an
effective alignment with its environment and moving toward achieving its strategic goals?
a. Strategic control
b. Structural control
c. Operations control
d. Decentralized control - Answers a. Strategic Control
A university reward system that encourages faculty members to publish large numbers of articles but
fails to consider the quality of the work is guilty of:
a. inappropriate focus.
b. rewarding inefficiency.
c. demanding excessive accountability.
d. overcontrol. - Answers a. Inappropriate Focus
Which of the following should a manager do to overcome employees' resistance to control?
a. Focus extensively on quantifiable variables.
b. Steer clear of establishing control systems that are integrated with organizational planning.
c. Encourage employee participation in decision-making processes.
d. Micromanage employees to ensure that they follow rules and regulations. - Answers c. Encourage
employee participation in decision-making process
Samir works at a factory that manufactures watches. He works in a team that is responsible for testing
that all new watches are in perfect working order before dispatch. This is an example of _____
control.
a. operations
b. strategic
c. structural
d. financial - Answers a. operations
In ____________ control, participation is limited and formal.
a. decentralized
b. operations
c. bureaucratic
d. strategic - Answers c. Bureaucratic
Which of the following is an example of a nonmonetary budget?
a. Expense budget