UPDATED QUESTIONS AND CORRECT ANSWERS 2026
GRADED A+
What is one of the recommendations for helping fire officers develop technical
competencies within their companies? - ANSWER-Use problem-solving scenarios
Fire fighters have four major changes in their relationship to the formal fire department
organization in their careers. What is one of those changes? - ANSWER-First promotion
to chief officer
is the complex system of inherent attributes that determine a person's
moral and ethical actions and reactions. - ANSWER-Integrity
What agency enforces the federal laws establishing the civil rights of Americans? -
ANSWER-Equal Employment Opportunity Commission
What term does the International Association of Fire Chiefs use for a Fire Officer 1? -
ANSWER-Supervising fire officer
What branch of management includes the setting of compensation and benefits? -
ANSWER-Human resources
According to James Page, there are three distinct roles a company officer performs as
part of his duties? Which of the following is NOT one of those roles? - ANSWER-Friend
What can a fire officer to do improve his effectiveness in handling a unpopular order? -
ANSWER-Determine the history behind the order
When officers are preparing to present a class on a topic, what/whom should they
consult first? - ANSWER-Their personal training library
Although there are four common forms of staffing fire department organizations, most
discussions divide fire fighters into what two categories? - ANSWER-Career and
volunteer
What kind of behavior can be described as consistent with the department's core
values, mission statement, and value statements? - ANSWER-Ethical behavior
What type of fire department uses full-time career personnel along with volunteer or
paid-on-call personnel to staff the deparment? - ANSWER-Combination
,In 1871, two major American fires occurred which would change the way the country
viewed and responded to fire. What was one of those fires? - ANSWER-The Great
Chicago Fire
Within the NFPA requirements for Fire Officer 1, are there any requirements for
certification as an instructor? - ANSWER-Yes, NFPA Fire Instructor 1
The Equal Employment Opportunity Act of 1972 includes almost all public and private
employers with a minimum number of employees? What is the number? - ANSWER-15
There are several things a department might do as part of compliance with a consent
decree. What is one such thing? - ANSWER-Engage in community outreach
Looking beyond the physical attributes of individuals and matching the individual's
strengths with the organization's needs in order for the organization, the individual, and
the officer to be successful is a must fo the fire officer to maintain .-
ANSWER-Cultural diversity
What roles did the participants in the administrative fire officer survey favor between
themselves, their fire officers, and the running of the fire stations? - ANSWER-Chiefs
will be available for consultation, but the fire officers will run their stations
According to the Annex A of NFPA 1021, public safety personnel must make choices
based on the . - ANSWER-Maximum benefit to the citizens and the
community
What type of organizational document is developed to proved definite guidelines for
present and future actions? - ANSWER-Policy
What is one method of fostering the concept of appropriate workplace behavior? -
ANSWER-Fire fighters develop their own set of rules
It is said that fire officers should walk the talk. What does that mean? - ANSWER-They
should demonstrate the behaviors they say are important
What level of fire officer is generally associated as being the senior non-chief officer in a
department? - ANSWER-II
What devices introduced in the 1850s enabled citizens to send a coded telegraph signal
to the fire department dispatch center? - ANSWER-Public call boxes
With , the specific assignment of a task to an individual makes that person
responsible for completing the task and prevents duplication of job assignments. -
ANSWER-Division of labor
,When steam-powered fire engines were introduced in the 1800s, what was the reaction
of many volunteer fire fighters? - ANSWER-They were threatened by them and resisted
their use
Fire fighters who want to initiate a harassment complaint have three methods for doing
so. At what level must they first make contact? - ANSWER-It is their choice
Who must take corrective action if an investigation confirms a harassment complaint
has merit? - ANSWER-The fire chief
A theory Y manager believes that people need to be , not .-
ANSWER-Encouraged/controlled
Fire officers should consult their supervisors if they are going to make a decision that
. - ANSWER-Goes beyond their scope of authority
What is the term for the set of guidelines that a department establishes for fire fighters?
- ANSWER-Discipline
Human resource management is built from two generalized schools of management
thought. What is one of those schools? - ANSWER-Scientific
What is on of the higher-profile roles a fire officer can perform? - ANSWER-Functioning
as incident commander
Most experts believe that span of control should extend to no more than a specific
number of people. What is that number? - ANSWER-5
What is the primary purpose of having an accurate beginning of shift report? -
ANSWER-Ensure adequate staffing
What is on of the three recommended activities for fire officers to work effectively with
their supervisors? - ANSWER-Keep your supervisor informed
Which of the four functions of management is used when a fire officer considers the
impact on the budge before making purchases? - ANSWER-Controlling
When an officer tells subordinates that he does not agree with unpopular orders, but the
orders have to be enforced anyway, what is the result? - ANSWER-The officer's
authority and supervisory ability is undermined
The formal fire department organization considers a fire officer to be the representative
of whom? - ANSWER-The fire chief
Fire officers should act as if someone is always when they are out of the
station. - ANSWER-Documenting their actions
, According to the 1993 amended EEOC guidelines, under what circumstances, if any,
are employers liable for the acts of those who work for them? - ANSWER-Any time they
knew, or should have known, about the behavior and did nothing about it
Management is the science of using to achieve . - ANSWER -
Available resources/ desired results
What level of administrative chief fire officer is responsible for managing the activities of
several fire companies within a defined geographic area, usually in more than one fire
station? - ANSWER-Battalion chief
What does a theory X manager believe? - ANSWER-That people do not like to work
Fire fighters usually report to a company officer who is typically invested with a rank.
What is one of those ranks? - ANSWER-Captain
One of Taylor's four principles was to replace rule-of-thumb work methods with
. - ANSWER-Methods based on scientific study of the tasks
What is one of the four basic tasks expected of a good fire officer, as reported by the
administrative fire officers study? - ANSWER-Notifications
What condition could ensue if it was not for the principle of unity of command? -
ANSWER-Fire fighters could receive multiple possibly conflicting orders from different
officers
The beginning of shift report is normally due to the battalion or district chief within what
amount of time after the start-of-shift? - ANSWER-15 minutes
Of the following chief officer titles, which is the lowest in rank? - ANSWER-Battalion
chief
Historically, what did it mean if a house had a fire mark on it? - ANSWER-The house
was covered by insurance
With the invention of technical firefighting equipment, what is the most important
resource on a fire scene? - ANSWER-Fire fighters
According to NFPA Standard 1021, how many levels of fire officer are there? -
ANSWER-Four
What type of organizational document establishes or prescribes specific operational or
administrative methods to be followed routinely for the performance of designated
operations or actions? - ANSWER-Standard operating procedure (SOP)