USPS SSDA Exam with all Correct & 100% Verified
Answers |Actual Complete Exam |Already Graded A+
soler ✔Correct Answer-Squarely face the person, open your posture, lean towards the sender,
eye contact, relax.
A+GIST ✔Correct Answer-Acknowledge/greet, inquire, suggest, thank.
Failure to deliver the mail ✔Correct Answer-Violation of the security and sanctity
Four product essentials ✔Correct Answer-Priority mail express, priority mail, post office
boxes, Insurance.
Customers ✔Correct Answer-Positive attitude, listening, communication, adapt to change,
knowledge, customer comments, be the best.
All employees must protect the male wallets in their _______ ✔Correct Answer-Custody
SSA customer experience ✔Correct Answer-First impression
Type of communication ✔Correct Answer-Nonverbal
Ensure customer needs are met ✔Correct Answer-A+GIST
Maintaining the security and sanctity of the mail ✔Correct Answer-Instill's customer
confidence
Postal law-enforcement ✔Correct Answer-Postal inspection service
Express ✔Correct Answer-One to two days, free tracking, $100 insurance, free supplies,
signature.
Priority ✔Correct Answer-2 to 3 days, tracking, free supplies, $100 insurance.
DMM ✔Correct Answer-Domestic mail manual
IMM ✔Correct Answer-International mail manual
You wear it you say it ✔Correct Answer-HAZMAT QUESTION
Flats have fur ✔Correct Answer-Flexible, uniformly thick, rectangular
, Include removing merchandise money or coupons from undeliverable mail ✔Correct Answer-
Theft
What is especially informed in today's competitive market and doing with a customer?
✔Correct Answer-Perception
must have the ability to change when building a customer relationship ✔Correct Answer-
Adapt
Successful sales transaction occurs when ✔Correct Answer-SSA makes mutual decision with
customer
Customer perception ✔Correct Answer-Provided excellent customer service
How SSA conducts themselves at work ✔Correct Answer-Postal brand
Active listening technique ✔Correct Answer-Clarifying
Premier shipping service ✔Correct Answer-Express
Priority packages can be no bigger than ✔Correct Answer-70 pounds
COD undeliverable packages can be held for how long ✔Correct Answer-30 days
Package that weighs over 70 pounds ✔Correct Answer-Non-mailable
Sent anywhere in the US and any territories a PO's FPO's and UN ✔Correct Answer-Domestic
mail
Only guaranteed with refund if not delivered ✔Correct Answer-Priorty express mail
Insurance up to $100 free, tracking and confirmation services ✔Correct Answer-Priority
express mail and priority mail
Priority mail, express flat rate envelopes in boxes ✔Correct Answer-Eliminate the need for
weighing and calculating postage
Over 4 pounds and long destination ✔Correct Answer-Flat rate
Zone one through four priority ✔Correct Answer-Balloon pricing
Zone five through nine ✔Correct Answer-Dimensional
Must be at least one cubic foot ✔Correct Answer-Dimensional
Answers |Actual Complete Exam |Already Graded A+
soler ✔Correct Answer-Squarely face the person, open your posture, lean towards the sender,
eye contact, relax.
A+GIST ✔Correct Answer-Acknowledge/greet, inquire, suggest, thank.
Failure to deliver the mail ✔Correct Answer-Violation of the security and sanctity
Four product essentials ✔Correct Answer-Priority mail express, priority mail, post office
boxes, Insurance.
Customers ✔Correct Answer-Positive attitude, listening, communication, adapt to change,
knowledge, customer comments, be the best.
All employees must protect the male wallets in their _______ ✔Correct Answer-Custody
SSA customer experience ✔Correct Answer-First impression
Type of communication ✔Correct Answer-Nonverbal
Ensure customer needs are met ✔Correct Answer-A+GIST
Maintaining the security and sanctity of the mail ✔Correct Answer-Instill's customer
confidence
Postal law-enforcement ✔Correct Answer-Postal inspection service
Express ✔Correct Answer-One to two days, free tracking, $100 insurance, free supplies,
signature.
Priority ✔Correct Answer-2 to 3 days, tracking, free supplies, $100 insurance.
DMM ✔Correct Answer-Domestic mail manual
IMM ✔Correct Answer-International mail manual
You wear it you say it ✔Correct Answer-HAZMAT QUESTION
Flats have fur ✔Correct Answer-Flexible, uniformly thick, rectangular
, Include removing merchandise money or coupons from undeliverable mail ✔Correct Answer-
Theft
What is especially informed in today's competitive market and doing with a customer?
✔Correct Answer-Perception
must have the ability to change when building a customer relationship ✔Correct Answer-
Adapt
Successful sales transaction occurs when ✔Correct Answer-SSA makes mutual decision with
customer
Customer perception ✔Correct Answer-Provided excellent customer service
How SSA conducts themselves at work ✔Correct Answer-Postal brand
Active listening technique ✔Correct Answer-Clarifying
Premier shipping service ✔Correct Answer-Express
Priority packages can be no bigger than ✔Correct Answer-70 pounds
COD undeliverable packages can be held for how long ✔Correct Answer-30 days
Package that weighs over 70 pounds ✔Correct Answer-Non-mailable
Sent anywhere in the US and any territories a PO's FPO's and UN ✔Correct Answer-Domestic
Only guaranteed with refund if not delivered ✔Correct Answer-Priorty express mail
Insurance up to $100 free, tracking and confirmation services ✔Correct Answer-Priority
express mail and priority mail
Priority mail, express flat rate envelopes in boxes ✔Correct Answer-Eliminate the need for
weighing and calculating postage
Over 4 pounds and long destination ✔Correct Answer-Flat rate
Zone one through four priority ✔Correct Answer-Balloon pricing
Zone five through nine ✔Correct Answer-Dimensional
Must be at least one cubic foot ✔Correct Answer-Dimensional
