USPS SSA Study Guide with all Correct & 100% Verified
Answers |Latest Version |Already Graded A+
USPS Mission: ✔Correct Answer-Provide a reliable, efficient,trusted and affordable universal
delivery service that connects people, and helps businesses grow.
Usps Website ✔Correct Answer-USPS.com
USPS Vision ✔Correct Answer-A postal service that enables all citizens to connect businesses
to grow, and communities to thrive in a digital world.
USPS mission is to ✔Correct Answer-Deliver high quality services, provide world class
customer experiences, ensure a safe workplace, and an engaged workforce
O.I.G ( Office of Inspector General) ✔Correct Answer-Independent agency within Postal
Service under supervision of 9 presidentially appointed governors.
Perform independent audits and investigations to detect fraud, waste, and misconduct.
Deterrent effect on Postal crime.
Six retail moments that matter: ✔Correct Answer-Deliver your first impression, act with
courtesy, and urgency, keeping it clean & pristine, delivering the pride inside, transitioning b/w
the back and front, solutions are your specialty
Six moments that matter are key mindsets for: ✔Correct Answer-Providing world class
customer service and demonstrating postal proud.
Five essential elements for Active listening ✔Correct Answer-Open and respectful demeanor,
verbal & nonverbal questions, seek clarification no assumptions, provide feedback.
S.O.L.E.R ( remember when engaging to customers) ✔Correct Answer-S. Squarely face the
person
O. Open your posture
L. Lean towards the sender
E. Eye contact maintained
R. Relax while attending
G.I.S.T ✔Correct Answer-Greet, Inquire, Suggest, Thank
HAZMAT ✔Correct Answer-" Does this item contain anything liquid, fragile perishable or
potentially hazardous such as lithium batteries or perfume? "
First offer ✔Correct Answer-PRIORITY MAIL EXPRESS
,Secondly Offer ✔Correct Answer-Priority Mail
Domestic Mail ✔Correct Answer-Items sent within the U.S its territories, and possessions.
Including:
Army Post Offices (APOs), Fleet Post Office (FPOs), Diplomatic Post Office (DPOs), United
Nations, Shipping services-USPS competitive services
Domestic Mail Manuel (DMM) ✔Correct Answer-Resource for policies, regulations and
procedures governing domestic Mail services.
Includes prices, restrictions, and standards, for extra services and each class of mail.
Shipping services: ✔Correct Answer-Priority Mail Express
Priority Mail
First Class package service-Retail
Parcel Select
USPS Retail Ground
Parcel Return Service
Ballon Price ( Priority Mail Surcharges) ✔Correct Answer-*Large lightweight packages charged
to align postage with transportation cost.
*Applies to Priority Mail detonating in zones 1-4
*Mailpiece weighing less than 20 pounds and measuring over 84 inches in combined length,
girth charged as 20 pound parcel for the destination zone.
Dimensional Weight ✔Correct Answer-*Applies to Priority Mail addressed to zones 5-9 with
any dimension exceeding one cubic foot.
*Aligns postage to reflect transportation and operational costs.
Ballon price contd. ✔Correct Answer-Items over 84 inches in combined length and girth but
no more than 108 inches, weighing less than 20 pounds pay the 20 pound price
Oversize Price ✔Correct Answer-Pieces that exceed 108 inches but not over 130 inches in
combined length and girth pay the oversize price.
Mailing Services: ✔Correct Answer-Products with no competition from other delivery
companies:
•First Class Mail •Periodicals(magazines)
•USPS Marketing Mail
•Library Mail ( subclass of pkg. services)
•Media Mail ( subclass of package serv.)
•Extra services
, Periodicals ✔Correct Answer-Must be published at least 4 times a year, at a stated frequency,
from a known office of publication, and be formed of printed sheets.
Authorized publications such as magazines, and newspapers whose primary purpose is
transmitting information.
EDDM ( Every Door Direct Mail) ✔Correct Answer-5,000 or less flat-sized mail pieces serviced
by a single Post Office
Online tools to select mailing routes by neighborhood, zip code, city, or targeted area around
businesses.
Library Mail ✔Correct Answer-Items must be sent to, from, or between educational
organizations museums, and other qualified organizations. Certificate of mailing, collect on
delivery, return receipt, signature confirmation, special handling
Gaining Product Knowledge: ✔Correct Answer-•USPS.com
•Postal Explorer
•Postal Bulletin
•Retail Digest
•Customers should feel special and appreciated
•Dissatisfaction results in lost customers, and revenue for USPS
Insured Mail Service ✔Correct Answer-Insurance include with: Priority Mail Express ($100),
Priority Mail ($50), Commercial Plus ( $100), and COD & Registered Mail ($100)
If insured for over $500 you must: ✔Correct Answer-Obtain signature of receipt and maintain
record of delivery. Unless it under 500 it does not require signature
Insured Mail Service: ✔Correct Answer-Can be purchased at any retail counter Post Office m,
Self Service Kiosk, or USPS.com
You cannot use precanceled stamps to: ✔Correct Answer-Pay for certified service mails fees.
Priority Mail Express ✔Correct Answer-1-2 days. Money-back guarantee. 365 days a year.
Includes proof of delivery signature (if requested), up to $100 insurance, delivered by 12:00pm
or any packages/mail out of state or international deliver by 3:00pm next delivery day , Sundays,
holidays for additional fee. Free packaging, also has flat rate prices, maximum weight is 70
pounds, 108 length & girth. Tracking included. Premier Service of USPS. Extra services available
such as Collect on Delivery ( COD), Return Receipt, Adult Signature, Special Handling, Restricted
delivery must be used with another extra service for it to be used.
Answers |Latest Version |Already Graded A+
USPS Mission: ✔Correct Answer-Provide a reliable, efficient,trusted and affordable universal
delivery service that connects people, and helps businesses grow.
Usps Website ✔Correct Answer-USPS.com
USPS Vision ✔Correct Answer-A postal service that enables all citizens to connect businesses
to grow, and communities to thrive in a digital world.
USPS mission is to ✔Correct Answer-Deliver high quality services, provide world class
customer experiences, ensure a safe workplace, and an engaged workforce
O.I.G ( Office of Inspector General) ✔Correct Answer-Independent agency within Postal
Service under supervision of 9 presidentially appointed governors.
Perform independent audits and investigations to detect fraud, waste, and misconduct.
Deterrent effect on Postal crime.
Six retail moments that matter: ✔Correct Answer-Deliver your first impression, act with
courtesy, and urgency, keeping it clean & pristine, delivering the pride inside, transitioning b/w
the back and front, solutions are your specialty
Six moments that matter are key mindsets for: ✔Correct Answer-Providing world class
customer service and demonstrating postal proud.
Five essential elements for Active listening ✔Correct Answer-Open and respectful demeanor,
verbal & nonverbal questions, seek clarification no assumptions, provide feedback.
S.O.L.E.R ( remember when engaging to customers) ✔Correct Answer-S. Squarely face the
person
O. Open your posture
L. Lean towards the sender
E. Eye contact maintained
R. Relax while attending
G.I.S.T ✔Correct Answer-Greet, Inquire, Suggest, Thank
HAZMAT ✔Correct Answer-" Does this item contain anything liquid, fragile perishable or
potentially hazardous such as lithium batteries or perfume? "
First offer ✔Correct Answer-PRIORITY MAIL EXPRESS
,Secondly Offer ✔Correct Answer-Priority Mail
Domestic Mail ✔Correct Answer-Items sent within the U.S its territories, and possessions.
Including:
Army Post Offices (APOs), Fleet Post Office (FPOs), Diplomatic Post Office (DPOs), United
Nations, Shipping services-USPS competitive services
Domestic Mail Manuel (DMM) ✔Correct Answer-Resource for policies, regulations and
procedures governing domestic Mail services.
Includes prices, restrictions, and standards, for extra services and each class of mail.
Shipping services: ✔Correct Answer-Priority Mail Express
Priority Mail
First Class package service-Retail
Parcel Select
USPS Retail Ground
Parcel Return Service
Ballon Price ( Priority Mail Surcharges) ✔Correct Answer-*Large lightweight packages charged
to align postage with transportation cost.
*Applies to Priority Mail detonating in zones 1-4
*Mailpiece weighing less than 20 pounds and measuring over 84 inches in combined length,
girth charged as 20 pound parcel for the destination zone.
Dimensional Weight ✔Correct Answer-*Applies to Priority Mail addressed to zones 5-9 with
any dimension exceeding one cubic foot.
*Aligns postage to reflect transportation and operational costs.
Ballon price contd. ✔Correct Answer-Items over 84 inches in combined length and girth but
no more than 108 inches, weighing less than 20 pounds pay the 20 pound price
Oversize Price ✔Correct Answer-Pieces that exceed 108 inches but not over 130 inches in
combined length and girth pay the oversize price.
Mailing Services: ✔Correct Answer-Products with no competition from other delivery
companies:
•First Class Mail •Periodicals(magazines)
•USPS Marketing Mail
•Library Mail ( subclass of pkg. services)
•Media Mail ( subclass of package serv.)
•Extra services
, Periodicals ✔Correct Answer-Must be published at least 4 times a year, at a stated frequency,
from a known office of publication, and be formed of printed sheets.
Authorized publications such as magazines, and newspapers whose primary purpose is
transmitting information.
EDDM ( Every Door Direct Mail) ✔Correct Answer-5,000 or less flat-sized mail pieces serviced
by a single Post Office
Online tools to select mailing routes by neighborhood, zip code, city, or targeted area around
businesses.
Library Mail ✔Correct Answer-Items must be sent to, from, or between educational
organizations museums, and other qualified organizations. Certificate of mailing, collect on
delivery, return receipt, signature confirmation, special handling
Gaining Product Knowledge: ✔Correct Answer-•USPS.com
•Postal Explorer
•Postal Bulletin
•Retail Digest
•Customers should feel special and appreciated
•Dissatisfaction results in lost customers, and revenue for USPS
Insured Mail Service ✔Correct Answer-Insurance include with: Priority Mail Express ($100),
Priority Mail ($50), Commercial Plus ( $100), and COD & Registered Mail ($100)
If insured for over $500 you must: ✔Correct Answer-Obtain signature of receipt and maintain
record of delivery. Unless it under 500 it does not require signature
Insured Mail Service: ✔Correct Answer-Can be purchased at any retail counter Post Office m,
Self Service Kiosk, or USPS.com
You cannot use precanceled stamps to: ✔Correct Answer-Pay for certified service mails fees.
Priority Mail Express ✔Correct Answer-1-2 days. Money-back guarantee. 365 days a year.
Includes proof of delivery signature (if requested), up to $100 insurance, delivered by 12:00pm
or any packages/mail out of state or international deliver by 3:00pm next delivery day , Sundays,
holidays for additional fee. Free packaging, also has flat rate prices, maximum weight is 70
pounds, 108 length & girth. Tracking included. Premier Service of USPS. Extra services available
such as Collect on Delivery ( COD), Return Receipt, Adult Signature, Special Handling, Restricted
delivery must be used with another extra service for it to be used.
