USPS 421 Window Clerk SSA Academy Exam with all
Correct & 100% Verified Answers |Actual Complete
Update |Guaranteed to Pass
Postal service employees operate under a mandate to protect and preserve the mail paced in
its: ✔Correct Answer-Custody
What are 4 violations of security and sanctity of the mail ✔Correct Answer-Theft, Open,
Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is: ✔Correct
Answer-Deliver 1st Impression
Type of communication that can enhance or contradict messages: ✔Correct Answer-Non-
Verbal Communication
The approach a SSA can use to engage our customer and ensure needs are met is: ✔Correct
Answer-A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the postal service?
✔Correct Answer-To instill customer confidence
Successful sales transactions occur when the SSA: ✔Correct Answer-Makes an informed
mutual decision with customer on products and services
What is the most positive way to impact customer perception of the post office? ✔Correct
Answer-Provide world class service
The US Postal Service is the only delivery that reaches: ✔Correct Answer-Every address in the
nation 6 days a week
An organized workstation creates a more __________________ workpace ✔Correct Answer-
Effiecient
How a SSA conducts themselves on the job effects the? ✔Correct Answer-Postal Brand
An active listening technique used to create a successful transaction is called ✔Correct
Answer-Clarifying
One of the first things a customer notices about a SSA is ✔Correct Answer-Personal
Appearance
, The primary law enforcement for USPS is the ✔Correct Answer-United States Postal
Inspection Service (USPIS)
Preferred service that usually offer the customer the best value is ✔Correct Answer-Priority
Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What would
you offer? ✔Correct Answer-Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? ✔Correct Answer-
Business Documents
Any mailable item weighing _______ or less can be sent first class mail ✔Correct Answer-13
oz
A Priority Mail Express customer is entitled to a refund if: ✔Correct Answer-Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over 108" but no
more than 130" is: ✔Correct Answer-Oversized Pricing
The max length and girth for Priority Mail is ✔Correct Answer-108"
What type of mail consists of items sent within the United States ✔Correct Answer-Domestic
What pricing may be charged for PM items measuring over one cubic foot designating to Zone
6? ✔Correct Answer-Dimensional
What can you offer customers for their mailing and shipping needs? ✔Correct Answer-
Solutions
Which category of products do premier products belong? ✔Correct Answer-Shipping
Which category of products does First Class Mail belong ✔Correct Answer-Mailing
What type of products are offered to provide the best value to the customer? ✔Correct
Answer-Premier
Which product provides the fastest delivery service? ✔Correct Answer-Express
What must customers provide for every item mailed? ✔Correct Answer-Address
Which USPS service is automatically included for PME, PM, FCM, Retail Ground, library mail and
media mail ✔Correct Answer-Tracking
Correct & 100% Verified Answers |Actual Complete
Update |Guaranteed to Pass
Postal service employees operate under a mandate to protect and preserve the mail paced in
its: ✔Correct Answer-Custody
What are 4 violations of security and sanctity of the mail ✔Correct Answer-Theft, Open,
Damage or Delay
The first opportunity for a SSA to start the customer experience on a positive is: ✔Correct
Answer-Deliver 1st Impression
Type of communication that can enhance or contradict messages: ✔Correct Answer-Non-
Verbal Communication
The approach a SSA can use to engage our customer and ensure needs are met is: ✔Correct
Answer-A+GIST
Why is maintaining sanctity of the mail one of the core responsibilities of the postal service?
✔Correct Answer-To instill customer confidence
Successful sales transactions occur when the SSA: ✔Correct Answer-Makes an informed
mutual decision with customer on products and services
What is the most positive way to impact customer perception of the post office? ✔Correct
Answer-Provide world class service
The US Postal Service is the only delivery that reaches: ✔Correct Answer-Every address in the
nation 6 days a week
An organized workstation creates a more __________________ workpace ✔Correct Answer-
Effiecient
How a SSA conducts themselves on the job effects the? ✔Correct Answer-Postal Brand
An active listening technique used to create a successful transaction is called ✔Correct
Answer-Clarifying
One of the first things a customer notices about a SSA is ✔Correct Answer-Personal
Appearance
, The primary law enforcement for USPS is the ✔Correct Answer-United States Postal
Inspection Service (USPIS)
Preferred service that usually offer the customer the best value is ✔Correct Answer-Priority
Mail Express and Priority Mail
Customer wants to mail fewer then 5000 flat sized to everyone in a specific area. What would
you offer? ✔Correct Answer-Every Door Direct Mail (EDDM)
First class mail consists of greeting cards, statements bills and what? ✔Correct Answer-
Business Documents
Any mailable item weighing _______ or less can be sent first class mail ✔Correct Answer-13
oz
A Priority Mail Express customer is entitled to a refund if: ✔Correct Answer-Delivered Late
Regardless of weight up to 70lbs the price that applies to Retail Ground parcels over 108" but no
more than 130" is: ✔Correct Answer-Oversized Pricing
The max length and girth for Priority Mail is ✔Correct Answer-108"
What type of mail consists of items sent within the United States ✔Correct Answer-Domestic
What pricing may be charged for PM items measuring over one cubic foot designating to Zone
6? ✔Correct Answer-Dimensional
What can you offer customers for their mailing and shipping needs? ✔Correct Answer-
Solutions
Which category of products do premier products belong? ✔Correct Answer-Shipping
Which category of products does First Class Mail belong ✔Correct Answer-Mailing
What type of products are offered to provide the best value to the customer? ✔Correct
Answer-Premier
Which product provides the fastest delivery service? ✔Correct Answer-Express
What must customers provide for every item mailed? ✔Correct Answer-Address
Which USPS service is automatically included for PME, PM, FCM, Retail Ground, library mail and
media mail ✔Correct Answer-Tracking
