FIELD TECH V–VI CONVENTIONAL FT 5 TO FT
6 100 CERTIFICATION EVALUATION EXAMS
2026 SOLVED QUESTIONS WITH FULL
SOLUTION
◉ Automated attendant.
Answer: A virtual switchboard operator that directs incoming callers
to appropriate extension
◉ Automatic call distribution.
Answer: A process of distributing numerous incoming calls to a
specific group of terminals callers are greeted by an automated
message that notifies them they will be placed on hold until
someone is available
◉ Roll over.
Answer: Allows incoming calls when faced with a busy line to roll to
the next number until it finds a line that is available
◉ Hunting.
Answer: Allows multiple numbers to act as a single group and
incoming calls will find an available line within that group
,◉ Conference call.
Answer: Links multiple parties into a single conversation
◉ Call Transfer.
Answer: Allows incoming calls to be transferred to either an external
or internal number
◉ Call forward.
Answer: Allows customer to forward the phone to another phone
number
◉ Call return.
Answer: Supplies the number of the last caller an option of
automatically calling the party back
◉ Call waiting.
Answer: Notifies a telephone user another incoming calls waiting to
be answered this is typically provided by a short tone on the phone
or by use of a caller ID feature
◉ Caller ID.
Answer: Notifies the telephone in use of the name or phone number
of an incoming caller
, ◉ Call screening.
Answer: Automatically routes selected incoming numbers to a
message that states calls are not being accepted at this time
◉ Call block.
Answer: Provides the ability to block select the types of incoming
calls
◉ 3-way calling.
Answer: Allows parties to converse at the same time during session
user can place one of the parties on hold to speak to the other
privately
◉ Speed dial.
Answer: Allows programming of phone numbers for a fast one digit
dialing
◉ Repeat dial.
Answer: Automatically redials a busy number or notifies the caller
when the number is no longer busy
◉ Voicemail.
6 100 CERTIFICATION EVALUATION EXAMS
2026 SOLVED QUESTIONS WITH FULL
SOLUTION
◉ Automated attendant.
Answer: A virtual switchboard operator that directs incoming callers
to appropriate extension
◉ Automatic call distribution.
Answer: A process of distributing numerous incoming calls to a
specific group of terminals callers are greeted by an automated
message that notifies them they will be placed on hold until
someone is available
◉ Roll over.
Answer: Allows incoming calls when faced with a busy line to roll to
the next number until it finds a line that is available
◉ Hunting.
Answer: Allows multiple numbers to act as a single group and
incoming calls will find an available line within that group
,◉ Conference call.
Answer: Links multiple parties into a single conversation
◉ Call Transfer.
Answer: Allows incoming calls to be transferred to either an external
or internal number
◉ Call forward.
Answer: Allows customer to forward the phone to another phone
number
◉ Call return.
Answer: Supplies the number of the last caller an option of
automatically calling the party back
◉ Call waiting.
Answer: Notifies a telephone user another incoming calls waiting to
be answered this is typically provided by a short tone on the phone
or by use of a caller ID feature
◉ Caller ID.
Answer: Notifies the telephone in use of the name or phone number
of an incoming caller
, ◉ Call screening.
Answer: Automatically routes selected incoming numbers to a
message that states calls are not being accepted at this time
◉ Call block.
Answer: Provides the ability to block select the types of incoming
calls
◉ 3-way calling.
Answer: Allows parties to converse at the same time during session
user can place one of the parties on hold to speak to the other
privately
◉ Speed dial.
Answer: Allows programming of phone numbers for a fast one digit
dialing
◉ Repeat dial.
Answer: Automatically redials a busy number or notifies the caller
when the number is no longer busy
◉ Voicemail.
