WGU C215 Exam Study Guide –
Practice Questions with Verified
Answers. GRADED A+. Latest
2026/2027 Update
Total Quality Management (TQM) Philosophy - Answer ✔✔1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - Answer ✔✔Basic function of Six Sigma. Measures
the process potential and performance of processes. The higher the range of Cpk,
the improved is the ability of the process to complete its necessities.
Six Sigma - Answer ✔✔A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean and
,the nearest specification limit) in any process - from manufacturing to
transactional and from product to service.
Design Capacity - Answer ✔✔The theoretical maximum output of a system in a
given period under ideal conditions.
Location Analysis - Answer ✔✔proximity to customers, transportation, source of
labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - Answer ✔✔A type of process used to produce a large volume of
a standardized product.
■ Limited customization and high volume
Batch Processes - Answer ✔✔A type of process used to produce a small number
of products in groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - Answer ✔✔A type of process used to make a one-at-atime
product exactly to customer specifications.
■ Most custom and lowest volume
,Continuous Processes - Answer ✔✔A type of process that operates continually to
produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - Answer ✔✔Longest task in the process.
Flexible Manufacturing System (FMS) - Answer ✔✔A type of automated system
that combines the flexibility of intermittent operations with the efficiency of
continuous operations.
Output/Input Control - Answer ✔✔A technique for monitoring the flow of jobs
between work centers.
Value-Added - Answer ✔✔The net increase created during the transformation of
inputs into final outputs.
Hybrid Layouts - Answer ✔✔Layouts that combine characteristics of process and
product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
, Relationship Chart (REL) - Answer ✔✔Table that reflects opinions of managers
with regard to the importance of having any two departments close together.
Rectilinear Distance - Answer ✔✔The shortest distance between two locations
using north-south and east-west movements.
From-To Matrix - Answer ✔✔Table that gives the number of trips or units of
product moved between any pair of departments.
Block Plan - Answer ✔✔Schematic showing the placement of resources in a
facility.
Mean Observed Times - Answer ✔✔The average of the observation times for
each of the work elements.
Normal Time - Answer ✔✔The mean observed time multiplied by the
performance rating factor by the frequency of occurrence.
Standard Time - Answer ✔✔The length of time it should take a qualified worker
using appropriate process and tools to complete a specific job, allowing time for
personal fatigue and unavoidable delays.
Just-in-Time (JIT) - Answer ✔✔A philosophy designed to achieve high-volume
production through elimination of waste and continuous improvement. Based on
a "pull" system rather than a "push" system. The three elements are just-in-time
manufacturing, total quality management, and respect for people.
Practice Questions with Verified
Answers. GRADED A+. Latest
2026/2027 Update
Total Quality Management (TQM) Philosophy - Answer ✔✔1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - Answer ✔✔Basic function of Six Sigma. Measures
the process potential and performance of processes. The higher the range of Cpk,
the improved is the ability of the process to complete its necessities.
Six Sigma - Answer ✔✔A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean and
,the nearest specification limit) in any process - from manufacturing to
transactional and from product to service.
Design Capacity - Answer ✔✔The theoretical maximum output of a system in a
given period under ideal conditions.
Location Analysis - Answer ✔✔proximity to customers, transportation, source of
labor, community attitude, proximity to suppliers, and many other factors.
The technique for determining location decisions.
Line Processes - Answer ✔✔A type of process used to produce a large volume of
a standardized product.
■ Limited customization and high volume
Batch Processes - Answer ✔✔A type of process used to produce a small number
of products in groups or batches based on customer orders or specifications.
■ High customization moderate volume
Project Processes - Answer ✔✔A type of process used to make a one-at-atime
product exactly to customer specifications.
■ Most custom and lowest volume
,Continuous Processes - Answer ✔✔A type of process that operates continually to
produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck - Answer ✔✔Longest task in the process.
Flexible Manufacturing System (FMS) - Answer ✔✔A type of automated system
that combines the flexibility of intermittent operations with the efficiency of
continuous operations.
Output/Input Control - Answer ✔✔A technique for monitoring the flow of jobs
between work centers.
Value-Added - Answer ✔✔The net increase created during the transformation of
inputs into final outputs.
Hybrid Layouts - Answer ✔✔Layouts that combine characteristics of process and
product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
, Relationship Chart (REL) - Answer ✔✔Table that reflects opinions of managers
with regard to the importance of having any two departments close together.
Rectilinear Distance - Answer ✔✔The shortest distance between two locations
using north-south and east-west movements.
From-To Matrix - Answer ✔✔Table that gives the number of trips or units of
product moved between any pair of departments.
Block Plan - Answer ✔✔Schematic showing the placement of resources in a
facility.
Mean Observed Times - Answer ✔✔The average of the observation times for
each of the work elements.
Normal Time - Answer ✔✔The mean observed time multiplied by the
performance rating factor by the frequency of occurrence.
Standard Time - Answer ✔✔The length of time it should take a qualified worker
using appropriate process and tools to complete a specific job, allowing time for
personal fatigue and unavoidable delays.
Just-in-Time (JIT) - Answer ✔✔A philosophy designed to achieve high-volume
production through elimination of waste and continuous improvement. Based on
a "pull" system rather than a "push" system. The three elements are just-in-time
manufacturing, total quality management, and respect for people.
