USPS 421 PSE Window Training Exam with all Correct &
100% Verified Answers |Actual Complete Exam |Already
Graded A+
Mission Statement ✔Correct Answer-Provide a reliable, efficient, trusted and affirdable
universal delivery service that connects people and helps businesses grow
Vision Statement ✔Correct Answer-A postal service that enables all citizens to connect,
businesses to grow and communities to thrive in a digital world
Size & scope ✔Correct Answer-As a self-supporting, independent federal agency, the USPS is
the ONLY delivery service that reaches every address in the nation
Does the Postal service accept tax dollars? ✔Correct Answer-No
How does the USPS pay for operating expenses ✔Correct Answer-Sale of postage, products,
and services
Postal Service core set of enduring goals ✔Correct Answer-Deliver High Quality Services,
Provide world-class customer experience, ensure safe workplace and an engaged workforce
What agency has been consistently been rated as the #1 agency Americans trust to protect their
privacy ✔Correct Answer-The Postal Service
What are the issues related to security and sanctity of the mail ✔Correct Answer-Theft,
Destruction or damage of mail, delay of mail, opening
US Postal Inspection Service ✔Correct Answer-Protects mail system- investigates postal
offenses and postal related civil matters
Who empowered the US Postal Inspection Service? ✔Correct Answer-Congress
Who is the primary law enforcement arm of the Postal Service ✔Correct Answer-USPIS- US
Postal Inspection Service
Office of Inspector General ✔Correct Answer-Money-theft from employees- maintains the
integrity and accountability of America's postal service, it's revenue and assets, and it's
employees
, Functional Purpose ✔Correct Answer-Providing service in a way that delivers a world-class
customer experience before and after the sale in order to drive repeat business, customer
loyalty, and revenue
Postmasters & Managers ✔Correct Answer-Manage the daily operations in the post office and
are business leaders and community anchors
Delivery Supervisors ✔Correct Answer-Make sure that mail is processed and dispatched as
required
Customer Service supervisor ✔Correct Answer-Responsible for making independent, personal
observations of SSAs interactions with customers to ensure they are performing all aspects of
their duties as instructed
LSSA ✔Correct Answer-Lead Sales and Services Associate
LSSA responsibilities ✔Correct Answer-Maintains a comprehensive working knowledge of
regulations ruling, policy, and procedures relating to all phases of retail services
Lobby Assistant ✔Correct Answer-Uses mPOS device and help customers identify mailing
needs, ensuring customers complete required forms before they reach the window and
answering customer questions
SSDA ✔Correct Answer-Sales and services distribution associate
SSDA duties ✔Correct Answer-Support back office distribution functions and act as Lobby
Assistant
SSA ✔Correct Answer-Sales and services Associate
SSA duties ✔Correct Answer-Ensure correct processes are followed and customer needs are
met. Create customer-centric environment to drive repeat business, customer loyalty, and
revenue
Six retail moments that matter ✔Correct Answer-1. Deliver your 1st impression
2. Act with Courtesy and Urgency
3. Keeping it Clean
4. Delivering the Pride Inside
5. Transitioning between back and front
6. Solutions are your specialty
Why retail customers stop doing business with a company ✔Correct Answer--73% The sales
associate was rude
-55% Their issues weren't resolved quickly
100% Verified Answers |Actual Complete Exam |Already
Graded A+
Mission Statement ✔Correct Answer-Provide a reliable, efficient, trusted and affirdable
universal delivery service that connects people and helps businesses grow
Vision Statement ✔Correct Answer-A postal service that enables all citizens to connect,
businesses to grow and communities to thrive in a digital world
Size & scope ✔Correct Answer-As a self-supporting, independent federal agency, the USPS is
the ONLY delivery service that reaches every address in the nation
Does the Postal service accept tax dollars? ✔Correct Answer-No
How does the USPS pay for operating expenses ✔Correct Answer-Sale of postage, products,
and services
Postal Service core set of enduring goals ✔Correct Answer-Deliver High Quality Services,
Provide world-class customer experience, ensure safe workplace and an engaged workforce
What agency has been consistently been rated as the #1 agency Americans trust to protect their
privacy ✔Correct Answer-The Postal Service
What are the issues related to security and sanctity of the mail ✔Correct Answer-Theft,
Destruction or damage of mail, delay of mail, opening
US Postal Inspection Service ✔Correct Answer-Protects mail system- investigates postal
offenses and postal related civil matters
Who empowered the US Postal Inspection Service? ✔Correct Answer-Congress
Who is the primary law enforcement arm of the Postal Service ✔Correct Answer-USPIS- US
Postal Inspection Service
Office of Inspector General ✔Correct Answer-Money-theft from employees- maintains the
integrity and accountability of America's postal service, it's revenue and assets, and it's
employees
, Functional Purpose ✔Correct Answer-Providing service in a way that delivers a world-class
customer experience before and after the sale in order to drive repeat business, customer
loyalty, and revenue
Postmasters & Managers ✔Correct Answer-Manage the daily operations in the post office and
are business leaders and community anchors
Delivery Supervisors ✔Correct Answer-Make sure that mail is processed and dispatched as
required
Customer Service supervisor ✔Correct Answer-Responsible for making independent, personal
observations of SSAs interactions with customers to ensure they are performing all aspects of
their duties as instructed
LSSA ✔Correct Answer-Lead Sales and Services Associate
LSSA responsibilities ✔Correct Answer-Maintains a comprehensive working knowledge of
regulations ruling, policy, and procedures relating to all phases of retail services
Lobby Assistant ✔Correct Answer-Uses mPOS device and help customers identify mailing
needs, ensuring customers complete required forms before they reach the window and
answering customer questions
SSDA ✔Correct Answer-Sales and services distribution associate
SSDA duties ✔Correct Answer-Support back office distribution functions and act as Lobby
Assistant
SSA ✔Correct Answer-Sales and services Associate
SSA duties ✔Correct Answer-Ensure correct processes are followed and customer needs are
met. Create customer-centric environment to drive repeat business, customer loyalty, and
revenue
Six retail moments that matter ✔Correct Answer-1. Deliver your 1st impression
2. Act with Courtesy and Urgency
3. Keeping it Clean
4. Delivering the Pride Inside
5. Transitioning between back and front
6. Solutions are your specialty
Why retail customers stop doing business with a company ✔Correct Answer--73% The sales
associate was rude
-55% Their issues weren't resolved quickly
