SALESFORCE ADMIN CERTIFICATION EXAM
ACTUAL PAPER 2026 QUESTIONS WITH
SOLUTIONS GRADED A PLUS COMPLETE
REVIEW SET 470 ITEMS
◉ Lookup relationship field.
Answer: Links two objects together
◉ AppExchange.
Answer: Use this to find solutions for complex processes (such as
processing credit card payments)
◉ Which two levels of access should be set when sharing a
document folder with users?.
Answer: -Read Only
-Read/Write
◉ The Opportunity page layout contains this type of field to track
competitors.
Answer: Competitors field
◉ Case.
,Answer: SObject representing a customer issue or problem
◉ A System Administrator created a workflow rule that sends email
alerts when a Case with a high priority is created. A new Support
Engineer who works remotely at Universal Containers complains
about not receiving the email alerts. All other users at Universal
Containers receive these email alerts..
Answer: Verify the user's email address
◉ High Priority cases at Ursa Major Solar need to get a response in
less than 3 hours or be escalated to a queue called "High Priority
Queue."
An administrator needs to configure the case management process
to implement this requirement.
How should the administrator achieve this goal?.
Answer: Create an escalation rule to assign all cases where status =
high to the high priority queue based on the last modification time
and set the age over to 3 (hours)
◉ Escalation Rules.
Answer: Automatically escalate cases when the case meets the
criteria defined in the rule entry, such as when cases are not
resolved within a certain timeframe
,◉ The managers at Ursa Major Solar asked the administrator to
quickly provide access to sales reports and dashboards.
How can this be done?.
Answer: Search the AppExchange for free adoption report apps
◉ Which two objects can be related to Campaign Members?.
Answer: -Leads
-Contacts
◉ The administrator at Ursa Major Solar needs to provide
information for total Salesforce licenses, used licenses, and the
remaining Salesforce licenses.
Where in setup can this information be found?.
Answer: Company Information
◉ At Ursa Major Solar, an administrator has set up a new user. The
user needs to activate the account before the email link expires by
default.
How long does the user have before the link expires?.
Answer: 7 days
◉ Universal Containers uses a hybrid sharing model where Accounts
and Contacts are Read Only and Opportunities and Cases are Private.
, Account Executives (AE) own all the Accounts. Some Contacts are
owned by AEs, and other Contacts are owned by support reps.
How should the System Administrator ensure the AEs can edit all the
Contacts associated with their Accounts, no matter who owns the
Contact?.
Answer: Select the edit all associated contacts option for the AE Role
in the Role Hierarchy.
◉ Ursa Major Solar's administrator created a new account record
type, but when marketing users are creating new account records,
they are unable to choose the new record type.
What are two potential causes of this issue?.
Answer: -The record type is deactivated.
-The record type is disabled on the marketing user profile.
◉ The administrator for the Cloud Kicks has a flow that makes
several updates to Contacts when they are being created. If the
Contact Status is "New" and the Contact's email is known, the
administrator would also like to send a welcome email.
What should the administrator do to complete this requirement?.
Answer: -Update the flow with a decision to send the email when
needed.
ACTUAL PAPER 2026 QUESTIONS WITH
SOLUTIONS GRADED A PLUS COMPLETE
REVIEW SET 470 ITEMS
◉ Lookup relationship field.
Answer: Links two objects together
◉ AppExchange.
Answer: Use this to find solutions for complex processes (such as
processing credit card payments)
◉ Which two levels of access should be set when sharing a
document folder with users?.
Answer: -Read Only
-Read/Write
◉ The Opportunity page layout contains this type of field to track
competitors.
Answer: Competitors field
◉ Case.
,Answer: SObject representing a customer issue or problem
◉ A System Administrator created a workflow rule that sends email
alerts when a Case with a high priority is created. A new Support
Engineer who works remotely at Universal Containers complains
about not receiving the email alerts. All other users at Universal
Containers receive these email alerts..
Answer: Verify the user's email address
◉ High Priority cases at Ursa Major Solar need to get a response in
less than 3 hours or be escalated to a queue called "High Priority
Queue."
An administrator needs to configure the case management process
to implement this requirement.
How should the administrator achieve this goal?.
Answer: Create an escalation rule to assign all cases where status =
high to the high priority queue based on the last modification time
and set the age over to 3 (hours)
◉ Escalation Rules.
Answer: Automatically escalate cases when the case meets the
criteria defined in the rule entry, such as when cases are not
resolved within a certain timeframe
,◉ The managers at Ursa Major Solar asked the administrator to
quickly provide access to sales reports and dashboards.
How can this be done?.
Answer: Search the AppExchange for free adoption report apps
◉ Which two objects can be related to Campaign Members?.
Answer: -Leads
-Contacts
◉ The administrator at Ursa Major Solar needs to provide
information for total Salesforce licenses, used licenses, and the
remaining Salesforce licenses.
Where in setup can this information be found?.
Answer: Company Information
◉ At Ursa Major Solar, an administrator has set up a new user. The
user needs to activate the account before the email link expires by
default.
How long does the user have before the link expires?.
Answer: 7 days
◉ Universal Containers uses a hybrid sharing model where Accounts
and Contacts are Read Only and Opportunities and Cases are Private.
, Account Executives (AE) own all the Accounts. Some Contacts are
owned by AEs, and other Contacts are owned by support reps.
How should the System Administrator ensure the AEs can edit all the
Contacts associated with their Accounts, no matter who owns the
Contact?.
Answer: Select the edit all associated contacts option for the AE Role
in the Role Hierarchy.
◉ Ursa Major Solar's administrator created a new account record
type, but when marketing users are creating new account records,
they are unable to choose the new record type.
What are two potential causes of this issue?.
Answer: -The record type is deactivated.
-The record type is disabled on the marketing user profile.
◉ The administrator for the Cloud Kicks has a flow that makes
several updates to Contacts when they are being created. If the
Contact Status is "New" and the Contact's email is known, the
administrator would also like to send a welcome email.
What should the administrator do to complete this requirement?.
Answer: -Update the flow with a decision to send the email when
needed.
