NAFA MAINTENANCE MANAGEMENT EXAM
ACTUAL QUESTIONS AND ANSWERS 2026
SECTION 1: PREVENTIVE VS. BREAKDOWN
MAINTENANCE
Question 1
Define preventive maintenance.
A) Repairs performed after a vehicle has broken down
B) Services and/or checks scheduled based on measurable
intervals designed to keep vehicles functioning properly
C) Emergency maintenance called in by drivers
D) Annual inspections required by DOT
Correct Answer: B
Rationale: Preventive maintenance is proactive maintenance
performed at scheduled intervals (mileage or time-based) to
prevent failures before they occur. It involves services and
checks scheduled based on measurable intervals to keep
vehicles and equipment functioning properly .
,Question 2
Define demand or breakdown maintenance.
A) Regularly scheduled oil changes
B) Inspections required by federal regulations
C) Maintenance performed on an unscheduled basis after a
failure has occurred
D) Warranty-covered repairs
Correct Answer: C
Rationale: Demand maintenance is reactive—it occurs when a
vehicle breaks down unexpectedly and requires immediate
repair to return to service. It is unscheduled maintenance
performed after a failure has occurred .
Question 3
What impact does lack of maintenance have on vehicle
lifespan?
A) Vehicles will last longer due to fewer repairs
B) The lifespan of vehicles will be reduced, requiring earlier
replacement
C) Vehicles will maintain their expected lifespan regardless of
maintenance
D) Only luxury vehicles are affected by maintenance neglect
,Correct Answer: B
Rationale: If maintenance is not performed on a periodic
basis, the life-span of vehicles will be reduced, requiring their
replacement or replacement of costly systems/components
earlier than expected. This increases total cost of ownership .
Question 4
What impact does lack of maintenance have on drivers?
A) Drivers become more productive
B) Drivers are greatly inconvenienced, productivity drops, and
maintenance personnel may be blamed
C) Drivers have more time for other tasks
D) Drivers prefer vehicles without maintenance requirements
Correct Answer: B
Rationale: Employees using vehicles will be greatly
inconvenienced when breakdowns occur, their productivity will
drop, a work backlog will develop, and vehicle maintenance
personnel may be blamed for the poor reliability .
Question 5
What impact does lack of maintenance have on the
maintenance department's workload?
, A) Workload remains constant and predictable
B) The department requires fewer staff
C) Workload is characterized by extreme peaks and valleys,
requiring overtime or temporary help
D) The department can operate with a smaller parts inventory
Correct Answer: C
Rationale: In reactive maintenance environments, workload is
unpredictable. Peaks occur during breakdown crises, while
valleys leave staff idle—an inefficient and costly operating
pattern .
Question 6
What impact does lack of maintenance have on budget
forecasting?
A) Budget forecasting becomes more accurate
B) The department will be unable to forecast maintenance
budget from a personnel and parts/supplies perspective
C) Only parts costs are unpredictable
D) Budget forecasting remains unchanged
Correct Answer: B
ACTUAL QUESTIONS AND ANSWERS 2026
SECTION 1: PREVENTIVE VS. BREAKDOWN
MAINTENANCE
Question 1
Define preventive maintenance.
A) Repairs performed after a vehicle has broken down
B) Services and/or checks scheduled based on measurable
intervals designed to keep vehicles functioning properly
C) Emergency maintenance called in by drivers
D) Annual inspections required by DOT
Correct Answer: B
Rationale: Preventive maintenance is proactive maintenance
performed at scheduled intervals (mileage or time-based) to
prevent failures before they occur. It involves services and
checks scheduled based on measurable intervals to keep
vehicles and equipment functioning properly .
,Question 2
Define demand or breakdown maintenance.
A) Regularly scheduled oil changes
B) Inspections required by federal regulations
C) Maintenance performed on an unscheduled basis after a
failure has occurred
D) Warranty-covered repairs
Correct Answer: C
Rationale: Demand maintenance is reactive—it occurs when a
vehicle breaks down unexpectedly and requires immediate
repair to return to service. It is unscheduled maintenance
performed after a failure has occurred .
Question 3
What impact does lack of maintenance have on vehicle
lifespan?
A) Vehicles will last longer due to fewer repairs
B) The lifespan of vehicles will be reduced, requiring earlier
replacement
C) Vehicles will maintain their expected lifespan regardless of
maintenance
D) Only luxury vehicles are affected by maintenance neglect
,Correct Answer: B
Rationale: If maintenance is not performed on a periodic
basis, the life-span of vehicles will be reduced, requiring their
replacement or replacement of costly systems/components
earlier than expected. This increases total cost of ownership .
Question 4
What impact does lack of maintenance have on drivers?
A) Drivers become more productive
B) Drivers are greatly inconvenienced, productivity drops, and
maintenance personnel may be blamed
C) Drivers have more time for other tasks
D) Drivers prefer vehicles without maintenance requirements
Correct Answer: B
Rationale: Employees using vehicles will be greatly
inconvenienced when breakdowns occur, their productivity will
drop, a work backlog will develop, and vehicle maintenance
personnel may be blamed for the poor reliability .
Question 5
What impact does lack of maintenance have on the
maintenance department's workload?
, A) Workload remains constant and predictable
B) The department requires fewer staff
C) Workload is characterized by extreme peaks and valleys,
requiring overtime or temporary help
D) The department can operate with a smaller parts inventory
Correct Answer: C
Rationale: In reactive maintenance environments, workload is
unpredictable. Peaks occur during breakdown crises, while
valleys leave staff idle—an inefficient and costly operating
pattern .
Question 6
What impact does lack of maintenance have on budget
forecasting?
A) Budget forecasting becomes more accurate
B) The department will be unable to forecast maintenance
budget from a personnel and parts/supplies perspective
C) Only parts costs are unpredictable
D) Budget forecasting remains unchanged
Correct Answer: B
