SAFE AGILE PRODUCT MANAGEMENT
APM EXAMS SET 2026 FULL STUDY
QUESTIONS AND SOLUTION GUIDE
GRADED A+
⩥ What are the typical stages shown in a Customer journey map?
Answer: Learn, Decide, Choose, Apply/Purchase, Complete.
⩥ What is the primary purpose of Customer journey mapping in SAFe?
Answer: To identify gaps and opportunities for new products and
capabilities.
⩥ How does journey mapping relate to Design Thinking?
Answer: Journey mapping is essentially Design Thinking applied to
Operational Value Streams.
⩥ What should a journey map document for each stage?
Answer: The customer's thinking and feelings, the touchpoints with the
company, and opportunities for improvement.
⩥ What is the recommended starting point for Customer journey
mapping?
,Answer: Start with a simple description of the journey and build from
there.
⩥ How does a Customer journey map relate to personas?
Answer: Journey maps are typically built around specific personas.
⩥ What types of information are captured in a journey map?
Answer: User desires, activities, feelings, questions, pain points, and
technology opportunities.
⩥ What is the role of APIs in SAFe product strategy?
Answer: APIs provide access to complementary Solutions and must be
treated with a product mindset.
⩥ What does 'product mindset' mean when applied to APIs?
Answer: Design and deliver APIs for long-term value, evolving them
continuously.
⩥ What are the two key design questions for an API strategy?
Answer: (1) What do developers need to use our API? (2) How do we
create a sustainable model for API development?
⩥ What is a data strategy in the context of SAFe product management?
, Answer: A plan that defines how data will be collected, managed, used,
and potentially monetized.
⩥ What is the 'Strategic Sweet Spot'?
Answer: A tool that identifies where a company's capabilities, customer
needs, and competitor offerings intersect.
⩥ What happens when only 'Customers' needs' and 'Company's
capabilities' overlap?
Answer: You fight — you must differentiate to win.
⩥ What happens when only 'Competitors' offerings' and 'Customers'
needs' overlap?
Answer: You lose — you lack the capability to compete.
⩥ What happens when only 'Competitors' offerings' and 'Company's
capabilities' overlap?
Answer: Potential waste — customers don't need it.
⩥ How should Design Thinking be applied to API strategy?
Answer: Use the same customer-centric process to understand what
developers need.
APM EXAMS SET 2026 FULL STUDY
QUESTIONS AND SOLUTION GUIDE
GRADED A+
⩥ What are the typical stages shown in a Customer journey map?
Answer: Learn, Decide, Choose, Apply/Purchase, Complete.
⩥ What is the primary purpose of Customer journey mapping in SAFe?
Answer: To identify gaps and opportunities for new products and
capabilities.
⩥ How does journey mapping relate to Design Thinking?
Answer: Journey mapping is essentially Design Thinking applied to
Operational Value Streams.
⩥ What should a journey map document for each stage?
Answer: The customer's thinking and feelings, the touchpoints with the
company, and opportunities for improvement.
⩥ What is the recommended starting point for Customer journey
mapping?
,Answer: Start with a simple description of the journey and build from
there.
⩥ How does a Customer journey map relate to personas?
Answer: Journey maps are typically built around specific personas.
⩥ What types of information are captured in a journey map?
Answer: User desires, activities, feelings, questions, pain points, and
technology opportunities.
⩥ What is the role of APIs in SAFe product strategy?
Answer: APIs provide access to complementary Solutions and must be
treated with a product mindset.
⩥ What does 'product mindset' mean when applied to APIs?
Answer: Design and deliver APIs for long-term value, evolving them
continuously.
⩥ What are the two key design questions for an API strategy?
Answer: (1) What do developers need to use our API? (2) How do we
create a sustainable model for API development?
⩥ What is a data strategy in the context of SAFe product management?
, Answer: A plan that defines how data will be collected, managed, used,
and potentially monetized.
⩥ What is the 'Strategic Sweet Spot'?
Answer: A tool that identifies where a company's capabilities, customer
needs, and competitor offerings intersect.
⩥ What happens when only 'Customers' needs' and 'Company's
capabilities' overlap?
Answer: You fight — you must differentiate to win.
⩥ What happens when only 'Competitors' offerings' and 'Customers'
needs' overlap?
Answer: You lose — you lack the capability to compete.
⩥ What happens when only 'Competitors' offerings' and 'Company's
capabilities' overlap?
Answer: Potential waste — customers don't need it.
⩥ How should Design Thinking be applied to API strategy?
Answer: Use the same customer-centric process to understand what
developers need.
