Ch06 - Motivation through Goal Setting and Reward Systems. Questions and Answers

Ch06 - Motivation through Goal Setting and Reward Systems. Questions and Answers TRUE/FALSE 1. In Learning from Experience: Continental Airlines is Flying High, one of Gordon Bethune’s first moves as CEO was to set goals that were measurable in the Go Forward Program. ANS: T PTS: 1 DIF: Easy REF: p. 161 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 2. In Learning from Experience: Continental Airlines is Flying High, one of Gordon Bethune’s first moves as CEO was to hold up the policy manual in front of employees and tell them to stick to procedures. ANS: F Bethune burned the policy manual and told employees to make decisions that were good for the company and its customers. PTS: 1 DIF: Easy REF: p. 161 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 3. The definition of goal setting is a process of specifying desired outcomes toward which individuals, teams, departments, and organizations will strive and is intended to increase organization efficiency and effectiveness. ANS: T PTS: 1 DIF: Easy REF: p. 162 OBJ: 6-1 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 4. Goals are the future outcomes or results that individuals and groups desire and strive to achieve. ANS: T PTS: 1 DIF: Easy REF: p. 162 OBJ: 6-1 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 5. The goal-setting process is one of the most important motivational tools for affecting the performance of employees in organizations. ANS: T PTS: 1 DIF: Easy REF: p. 162 OBJ: 6-1 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 6. Goal setting has four motivational aspects: goals direct attention, goals regulate effort, goals increase persistence, and goals foster strategies and action programs. ANS: T PTS: 1 DIF: Easy REF: p. 163 OBJ: 6-1 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 7. The premise of the goal-setting model is that a goal works as a motivator because it promotes the experience of equity in workplace interactions. ANS: F The premise of the goal-setting model is that a goal works as a motivator because it allows people to compare their present performance with that required to achieve the goal. PTS: 1 DIF: Easy REF: p. 163 OBJ: 6-1 NAT: AACSB Analytic | Motivation Concepts MSC: Comprehension 8. The premise of the goal-setting model is that a goal works as a motivator because it allows people to compare their present performance with that required to achieve the goal. ANS: T PTS: 1 DIF: Easy REF: p. 163 OBJ: 6-1 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 9. Goal setting has four motivational aspects: goals direct attention, goals regulate effort, goals increase persistence, and goals are hygiene factors. ANS: F Goal setting has four motivational aspects: goals direct attention, goals regulate effort, goals increase persistence, and goals foster strategies and action programs. PTS: 1 DIF: Easy REF: p. 163 OBJ: 6-1 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 10. The development of "SMART" goals at PPG industries, a Pittsburgh-based paint and glass manufacturer, resulted in an increase of sales performance by more than 25 percent. ANS: T PTS: 1 DIF: Easy REF: p. 164 OBJ: 6-1 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 11. Goals may improve performance because goals make clear the type and level of reward that can be expected upon goal attainment. ANS: F Goals may improve performance because goals make clear the type and level of performance expected. PTS: 1 DIF: Easy REF: p. 164 OBJ: 6-1 NAT: AACSB Analytic | Motivation Concepts MSC: Comprehension 12. Goals may improve performance because goals make clear the type and level of performance expected. ANS: T PTS: 1 DIF: Moderate REF: p. 164 OBJ: 6-1 NAT: AACSB Analytic | Motivation Concepts MSC: Recall 13. Particularly important in determining the level of challenge experienced by a person are two key attributes of goals: self-efficacy and task strategy.