UNDERSTANDING BUSINESS 12TH EDITION BY
NICKELS FINAL PAPER SOLVED QUESTIONS
WITH COMPLETE ANSWERS
◉ organizational chart.
Answer: A visual device that shows relationships among people and
divides the organization's work; it shows who reports to whom.
◉ top management.
Answer: Highest level of management, consisting of the president
and other key company executives who develop strategic plans.
◉ middle management.
Answer: The level of management that includes general managers,
division managers, and branch and plant managers who are
responsible for tactical planning and controlling.
◉ supervisory management.
Answer: Managers who are directly responsible for supervising
workers and evaluating their daily performance.
◉ technical skills.
,Answer: Skills that involve the ability to perform tasks in a specific
discipline or department.
◉ human relations skills.
Answer: Skills that involve communication and motivation; they
enable managers to work through and with people.
◉ conceptual skills.
Answer: Skills that involve the ability to picture the organization as a
whole and the relationship among its various parts.
◉ staffing.
Answer: A management function that includes hiring, motivating,
and retaining the best people available to accomplish the company's
objectives.
◉ transparency.
Answer: The presentation of a company's facts and figures in a way
that is clear and apparent to all stakeholders.
◉ autocratic leadership.
Answer: Leadership style that involves making managerial decisions
without consulting others.
, ◉ participative (democratic) leadership.
Answer: Leadership style that consists of managers and employees
working together to make decisions.
◉ free-rein leadership.
Answer: Leadership style that involves managers setting objectives
and employees being relatively free to do whatever it takes to
accomplish those objectives.
◉ enabling.
Answer: Giving workers the education and tools they need to make
decisions.
◉ knowledge management.
Answer: Finding the right information, keeping the information in a
readily accessible place, and making the information known to
everyone in the firm.
◉ external customers.
Answer: Dealers, who buy products to sell to others, and ultimate
customers (or end users), who buy products for their own personal
use.
◉ internal customers.
NICKELS FINAL PAPER SOLVED QUESTIONS
WITH COMPLETE ANSWERS
◉ organizational chart.
Answer: A visual device that shows relationships among people and
divides the organization's work; it shows who reports to whom.
◉ top management.
Answer: Highest level of management, consisting of the president
and other key company executives who develop strategic plans.
◉ middle management.
Answer: The level of management that includes general managers,
division managers, and branch and plant managers who are
responsible for tactical planning and controlling.
◉ supervisory management.
Answer: Managers who are directly responsible for supervising
workers and evaluating their daily performance.
◉ technical skills.
,Answer: Skills that involve the ability to perform tasks in a specific
discipline or department.
◉ human relations skills.
Answer: Skills that involve communication and motivation; they
enable managers to work through and with people.
◉ conceptual skills.
Answer: Skills that involve the ability to picture the organization as a
whole and the relationship among its various parts.
◉ staffing.
Answer: A management function that includes hiring, motivating,
and retaining the best people available to accomplish the company's
objectives.
◉ transparency.
Answer: The presentation of a company's facts and figures in a way
that is clear and apparent to all stakeholders.
◉ autocratic leadership.
Answer: Leadership style that involves making managerial decisions
without consulting others.
, ◉ participative (democratic) leadership.
Answer: Leadership style that consists of managers and employees
working together to make decisions.
◉ free-rein leadership.
Answer: Leadership style that involves managers setting objectives
and employees being relatively free to do whatever it takes to
accomplish those objectives.
◉ enabling.
Answer: Giving workers the education and tools they need to make
decisions.
◉ knowledge management.
Answer: Finding the right information, keeping the information in a
readily accessible place, and making the information known to
everyone in the firm.
◉ external customers.
Answer: Dealers, who buy products to sell to others, and ultimate
customers (or end users), who buy products for their own personal
use.
◉ internal customers.
