SUPPLY CHAIN MANAGEMENT STRATEGY
PLANNING AND OPERATION 7TH EDITION
ACTUAL EXAM UPDATED COMPLETE
QUESTIONS AND CORRECT ANSWERS
◉ Supply Chain Surplus
Answer: Customer value (willingness to pay) minus total supply
chain cost; the shared "profit" to maximize.
◉ Decision Phases: Design
Answer: Long-term choices that configure the network (locations,
capacities, in/outsourcing, systems).
◉ Decision Phases: Planning
Answer: Medium-term policies (S&OP) to deploy the configured
network to meet forecast demand.
◉ Decision Phases: Operation
Answer: Short-term execution on orders, allocation, picking,
shipping, and scheduling.
, ◉ Cycle View
Answer: Breaks processes into cycles at each stage interface to
clarify ownership and handoffs.
◉ Push/Pull View
Answer: Classifies processes as Push (before orders) or Pull (after
orders); the push-pull boundary separates them.
◉ CRM / ISCM / SRM
Answer: Macro-processes: Customer Relationship Management,
Internal Supply Chain Management, Supplier Relationship
Management.
◉ Resources (Types)
Answer: Physical (plants, DCs), Information (IT/analytics), Financial
(cash/terms), Human (skills/labor).
◉ Competitive Strategy
Answer: The customer needs the firm commits to satisfy via its
products/services.
◉ Supply Chain Strategy
Answer: How sourcing, making, moving, and delivering support the
competitive strategy.
PLANNING AND OPERATION 7TH EDITION
ACTUAL EXAM UPDATED COMPLETE
QUESTIONS AND CORRECT ANSWERS
◉ Supply Chain Surplus
Answer: Customer value (willingness to pay) minus total supply
chain cost; the shared "profit" to maximize.
◉ Decision Phases: Design
Answer: Long-term choices that configure the network (locations,
capacities, in/outsourcing, systems).
◉ Decision Phases: Planning
Answer: Medium-term policies (S&OP) to deploy the configured
network to meet forecast demand.
◉ Decision Phases: Operation
Answer: Short-term execution on orders, allocation, picking,
shipping, and scheduling.
, ◉ Cycle View
Answer: Breaks processes into cycles at each stage interface to
clarify ownership and handoffs.
◉ Push/Pull View
Answer: Classifies processes as Push (before orders) or Pull (after
orders); the push-pull boundary separates them.
◉ CRM / ISCM / SRM
Answer: Macro-processes: Customer Relationship Management,
Internal Supply Chain Management, Supplier Relationship
Management.
◉ Resources (Types)
Answer: Physical (plants, DCs), Information (IT/analytics), Financial
(cash/terms), Human (skills/labor).
◉ Competitive Strategy
Answer: The customer needs the firm commits to satisfy via its
products/services.
◉ Supply Chain Strategy
Answer: How sourcing, making, moving, and delivering support the
competitive strategy.
