PN 1002 Practice Questions with
Solved Solutions 2026 Edition.
active listening - Answer a technique that is used in counseling, training, and solving disputes
or conflicts. It requires the listener to fully concentrate, understand, respond and then
remember what is being said.
- talk less
- get rid of distraction
- dont judge
- look for key ideas
- ask open ended questions
When would active listening be effective? - Answer It helps you build connections. Active
listening helps others feel comfortable sharing information with you. When you demonstrate
your ability to sincerely listen to what others have to say, people will be more interested in
communicating with you on a regular basis.
Mutuality between nurse and client - Answer a nurse-client relationship is mutually beneficial
for both nurse and client. It involves 'mutual trust, feeling comfort- able with, testing out,
respecting and being sensitive to each other'.
Conflict - Answer a serious disagreement or argument
What to do in conflict ? - Answer Recognize conflict early. Recognizing the early warning signs
of conflict is the first step toward resolution. ...
Be proactive. Address the issue of concern at an early stage. ...
Actively listen. Focus your attention on the speaker. ...
Remain calm. ...
Define the problem. ...
Seek a solution.
Appropriate conflict statements - Answer Use "I" statements Statements that begin with "I",
"From my perspective", or "The way I see it..." make it clear that you are speaking for yourself.
"I" statements focus on your experience, thoughts, feelings, reactions and decisions and not on
any beliefs or judgments you may have made about the other person.
termination of the nurse-client relationship - Answer occurs when the conclusion of the
initial agreement is acknowledged; patient will participate in identifying the goals accomplished
, or the progress made towards goals; patient will verbalize feelings about the termination of the
relationship.
The ending of the nurse-client relationship is based on mutual understanding and a celebration
of goals that have been met. Both the nurse and the client experience growth. Termination may
be met with ambivalence. The nurse and the client must recognize that loss may accompany the
ending of a relationship.
How to care for culturally diverse clients - Answer When in doubt, the best way to provide
sensitive care to patients of diverse cultures is to ask. When you initiate care during your initial
assessment, ask if there are any cultural or religious practices or beliefs that you need to know
about in order to respect and support their needs.
Characteristics of successful teams - Answer They communicate well with each other. ...
2) They focus on goals and results. ...
3) Everyone contributes their fair share. ...
4) They offer each other support. ...
5) Team members are diverse. ...
6) Good leadership. ...
7) They're organized. ...
8) They have fun.
Advantages of computerized charting in health care - Answer Electronic medical records have
been demonstrated to improve efficiencies in work flow through reducing the time required to
pull charts, improving access to comprehensive patient data, helping to manage prescriptions,
improving scheduling of patient appointments, and providing remote access to patients' charts.
Disadvantages of computerized charting in health care - Answer There are also several
disadvantages of electronic medical records, such as: Potential Privacy and Security Issues: As
with just about every computer network these days, EHR systems are vulnerable to hacking,
which means sensitive patient data could fall into the wrong hands.
Barriers to professional relationship - Answer Bring a positive — and realistic — attitude to
every shift. ...
Take time to listen to patients. ...
Care about your appearance. ...
Help patients and coworkers. ...
Be accountable for your actions. ...
Keep your nursing knowledge up-to-date.
Solved Solutions 2026 Edition.
active listening - Answer a technique that is used in counseling, training, and solving disputes
or conflicts. It requires the listener to fully concentrate, understand, respond and then
remember what is being said.
- talk less
- get rid of distraction
- dont judge
- look for key ideas
- ask open ended questions
When would active listening be effective? - Answer It helps you build connections. Active
listening helps others feel comfortable sharing information with you. When you demonstrate
your ability to sincerely listen to what others have to say, people will be more interested in
communicating with you on a regular basis.
Mutuality between nurse and client - Answer a nurse-client relationship is mutually beneficial
for both nurse and client. It involves 'mutual trust, feeling comfort- able with, testing out,
respecting and being sensitive to each other'.
Conflict - Answer a serious disagreement or argument
What to do in conflict ? - Answer Recognize conflict early. Recognizing the early warning signs
of conflict is the first step toward resolution. ...
Be proactive. Address the issue of concern at an early stage. ...
Actively listen. Focus your attention on the speaker. ...
Remain calm. ...
Define the problem. ...
Seek a solution.
Appropriate conflict statements - Answer Use "I" statements Statements that begin with "I",
"From my perspective", or "The way I see it..." make it clear that you are speaking for yourself.
"I" statements focus on your experience, thoughts, feelings, reactions and decisions and not on
any beliefs or judgments you may have made about the other person.
termination of the nurse-client relationship - Answer occurs when the conclusion of the
initial agreement is acknowledged; patient will participate in identifying the goals accomplished
, or the progress made towards goals; patient will verbalize feelings about the termination of the
relationship.
The ending of the nurse-client relationship is based on mutual understanding and a celebration
of goals that have been met. Both the nurse and the client experience growth. Termination may
be met with ambivalence. The nurse and the client must recognize that loss may accompany the
ending of a relationship.
How to care for culturally diverse clients - Answer When in doubt, the best way to provide
sensitive care to patients of diverse cultures is to ask. When you initiate care during your initial
assessment, ask if there are any cultural or religious practices or beliefs that you need to know
about in order to respect and support their needs.
Characteristics of successful teams - Answer They communicate well with each other. ...
2) They focus on goals and results. ...
3) Everyone contributes their fair share. ...
4) They offer each other support. ...
5) Team members are diverse. ...
6) Good leadership. ...
7) They're organized. ...
8) They have fun.
Advantages of computerized charting in health care - Answer Electronic medical records have
been demonstrated to improve efficiencies in work flow through reducing the time required to
pull charts, improving access to comprehensive patient data, helping to manage prescriptions,
improving scheduling of patient appointments, and providing remote access to patients' charts.
Disadvantages of computerized charting in health care - Answer There are also several
disadvantages of electronic medical records, such as: Potential Privacy and Security Issues: As
with just about every computer network these days, EHR systems are vulnerable to hacking,
which means sensitive patient data could fall into the wrong hands.
Barriers to professional relationship - Answer Bring a positive — and realistic — attitude to
every shift. ...
Take time to listen to patients. ...
Care about your appearance. ...
Help patients and coworkers. ...
Be accountable for your actions. ...
Keep your nursing knowledge up-to-date.
