PRINCIPLES OF SUPPLY CHAIN
MANAGEMENT 5TH EDITION FINAL PAPER
EXAM PREP QUESTIONS AND ANSWERS
GUARANTEED TO PASS
◉ All of the following are recommended for designing and
implementing a successful CRM program EXCEPT:
Answer: Having employees 'learn on the job' and adapt their way of
working
◉ Which of the following customer service elements can be
classified as an example of posttransaction elements?
Answer: Warranty repair capabilities
◉ Firms can safeguard customer information by doing which of the
following?
Answer: All of these are correct (Outsourcing call centers to only
domestic companies/Allow customers to opt-in and out of mailing
lists/Keeping call centers within the company)
◉ Which of the following allows companies to capture customer
activity such as customer service interactions, website visits,
purchase transactions, and shipping history in a historical timeline?
, Answer: Cloud based CRM applications
◉ Use the breakeven model to determine which of the statements
below is TRUE according to the information provided in the table
relating to three different locations considered for a new
manufacturing facility.
Answer: Choose Site B if you are producing 1,200 units per year.
(TOTAL COSTA = 36,000 + 23x; TOTAL COSTB = 24,000 + 28x;
TOTAL COSTC = 42,000 + 17x;
36,000 + 23x = 24,000 + 28x; x = 2,400; Break-even point between
location A and B is 2,400
24,000 + 28x = 42,000 + 17x; x = 1,636; Break-even point between
location B and C is 1,636
36,000 + 23x = 42,000 + 17x; x = 1,000; Break-even point between
location A and C is 1,000)
◉ A certain organization trying to decide where to locate their
future factory is considering three locations. They are taking into
account four factors: labor costs, currency stability, proximity to
market, and taxes. Using the weights for each factor listed below and
the scores achieved by each of the three considered locations,
determine which location should be chosen for the new facility
based on the weighted factory location model.
Answer: Site A (Site A weighted score = 0.25 × 68 + 0.35 × 86 + 0.30
× 76 + 0.10 × 84 = 78.30
MANAGEMENT 5TH EDITION FINAL PAPER
EXAM PREP QUESTIONS AND ANSWERS
GUARANTEED TO PASS
◉ All of the following are recommended for designing and
implementing a successful CRM program EXCEPT:
Answer: Having employees 'learn on the job' and adapt their way of
working
◉ Which of the following customer service elements can be
classified as an example of posttransaction elements?
Answer: Warranty repair capabilities
◉ Firms can safeguard customer information by doing which of the
following?
Answer: All of these are correct (Outsourcing call centers to only
domestic companies/Allow customers to opt-in and out of mailing
lists/Keeping call centers within the company)
◉ Which of the following allows companies to capture customer
activity such as customer service interactions, website visits,
purchase transactions, and shipping history in a historical timeline?
, Answer: Cloud based CRM applications
◉ Use the breakeven model to determine which of the statements
below is TRUE according to the information provided in the table
relating to three different locations considered for a new
manufacturing facility.
Answer: Choose Site B if you are producing 1,200 units per year.
(TOTAL COSTA = 36,000 + 23x; TOTAL COSTB = 24,000 + 28x;
TOTAL COSTC = 42,000 + 17x;
36,000 + 23x = 24,000 + 28x; x = 2,400; Break-even point between
location A and B is 2,400
24,000 + 28x = 42,000 + 17x; x = 1,636; Break-even point between
location B and C is 1,636
36,000 + 23x = 42,000 + 17x; x = 1,000; Break-even point between
location A and C is 1,000)
◉ A certain organization trying to decide where to locate their
future factory is considering three locations. They are taking into
account four factors: labor costs, currency stability, proximity to
market, and taxes. Using the weights for each factor listed below and
the scores achieved by each of the three considered locations,
determine which location should be chosen for the new facility
based on the weighted factory location model.
Answer: Site A (Site A weighted score = 0.25 × 68 + 0.35 × 86 + 0.30
× 76 + 0.10 × 84 = 78.30
