What are TICO's three main goals?
• Protecting Travel Agents, insuring proper business practices and regulating the industry
• Closing down Expedia
• Collecting money for the Compensation Fund, regulating the industry and administering
the Travel Industry Act
• Consumer protection, industry regulation and good business ethics
ANSWER
• Consumer protection, industry regulation and good business ethics (correct answer)
Ontario Regulations 26/05 demands that the following be shown when advertising a price...
• Retail sales tax
• Federal goods and services tax
• All taxes, fees levies, service charges and surcharges
• All taxes except retail sales tax and federal goods and services tax
ANSWER
• All taxes except retail sales tax and federal goods and services tax (correct answer)
Melissa won a cruise through a travel agency. The cruiseline went bankrupt, would Melissa
be eligible for a refund through the Compensation Fund?
• Yes, it was from an Ontario agency
• Yes, it was the cruise line failure
• Yes, but only at the cost of an inside cabin
• No, it was a prize and she did not pay for it
ANSWER
• No, it was a prize and she did not pay for it (correct answer)
1
,The Compensation Fund covers which of the following?
• Taxes
• Insurance premiums
• The cost of alternative travel services
• Counselling fees paid to a travel agent
ANSWER
• Taxes (correct answer)
What is the filing deadline for making a claim on the Compensation Fund?
• Within 6 months of the date of the registrant or end supplier, airline or cruise line failure
• Within 1 year of the date of the registrant or end supplier, airline or cruise line failure
• Within 60 days of the date of the registrant or end supplier, airline or cruise line failure
• Within 30 days of the date of the registrant or end supplier, airline or cruise line failure
ANSWER
• Within 6 months of the date of the registrant or end supplier, airline or cruise line failure
(correct answer)
The phrase "to promote a fair and informed marketplace where consumers can be confident
in their travel purchases" is the
• Purpose of the Travel Industry Act 2002
• Vision statement of TICO
• Mission statement of the Ministry responsible for consumer legislation in Ontario
• Mission statement of TICO
ANSWER
• Mission statement of TICO (correct answer)
The administration of the Travel Industry Act 2002, was delegated to TICO by the
2
, • Travel industry
• Ontario provincial government
• Ministry responsible for consumer legislation in Ontario
• Federal government
ANSWER
• Ministry responsible for consumer legislation in Ontario (correct answer)
What three groups does TICO works with to carry out its mandate?
• Suppliers, travel agents, consumers
• Travel retailers, travel wholesalers, consumers
• Consumers, travel retailers, the federal government
• The travel industry, the provincial government, consumers
ANSWER
• The travel industry, the provincial government, consumers (correct answer)
Can the Registrar act as Director?
• No, because the Director supervises the duties of the Registrar
• No, because the Registrar supervises the duties of the Director
• Yes, because the Registrar must be responsible for all decisions made
• Yes, because the Registrar is also the Chair of the Board of Directors
ANSWER
• No, because the Director supervises the duties of the Registrar (correct answer)
What is the total amount that the Compensation Fund will pay for claims arising from an
event?
• $5 million to reimburse consumers for all claims
• An unlimited amount so that all claims are paid
• $5 million to reimburse consumers or pay for immediate departures
3
• Protecting Travel Agents, insuring proper business practices and regulating the industry
• Closing down Expedia
• Collecting money for the Compensation Fund, regulating the industry and administering
the Travel Industry Act
• Consumer protection, industry regulation and good business ethics
ANSWER
• Consumer protection, industry regulation and good business ethics (correct answer)
Ontario Regulations 26/05 demands that the following be shown when advertising a price...
• Retail sales tax
• Federal goods and services tax
• All taxes, fees levies, service charges and surcharges
• All taxes except retail sales tax and federal goods and services tax
ANSWER
• All taxes except retail sales tax and federal goods and services tax (correct answer)
Melissa won a cruise through a travel agency. The cruiseline went bankrupt, would Melissa
be eligible for a refund through the Compensation Fund?
• Yes, it was from an Ontario agency
• Yes, it was the cruise line failure
• Yes, but only at the cost of an inside cabin
• No, it was a prize and she did not pay for it
ANSWER
• No, it was a prize and she did not pay for it (correct answer)
1
,The Compensation Fund covers which of the following?
• Taxes
• Insurance premiums
• The cost of alternative travel services
• Counselling fees paid to a travel agent
ANSWER
• Taxes (correct answer)
What is the filing deadline for making a claim on the Compensation Fund?
• Within 6 months of the date of the registrant or end supplier, airline or cruise line failure
• Within 1 year of the date of the registrant or end supplier, airline or cruise line failure
• Within 60 days of the date of the registrant or end supplier, airline or cruise line failure
• Within 30 days of the date of the registrant or end supplier, airline or cruise line failure
ANSWER
• Within 6 months of the date of the registrant or end supplier, airline or cruise line failure
(correct answer)
The phrase "to promote a fair and informed marketplace where consumers can be confident
in their travel purchases" is the
• Purpose of the Travel Industry Act 2002
• Vision statement of TICO
• Mission statement of the Ministry responsible for consumer legislation in Ontario
• Mission statement of TICO
ANSWER
• Mission statement of TICO (correct answer)
The administration of the Travel Industry Act 2002, was delegated to TICO by the
2
, • Travel industry
• Ontario provincial government
• Ministry responsible for consumer legislation in Ontario
• Federal government
ANSWER
• Ministry responsible for consumer legislation in Ontario (correct answer)
What three groups does TICO works with to carry out its mandate?
• Suppliers, travel agents, consumers
• Travel retailers, travel wholesalers, consumers
• Consumers, travel retailers, the federal government
• The travel industry, the provincial government, consumers
ANSWER
• The travel industry, the provincial government, consumers (correct answer)
Can the Registrar act as Director?
• No, because the Director supervises the duties of the Registrar
• No, because the Registrar supervises the duties of the Director
• Yes, because the Registrar must be responsible for all decisions made
• Yes, because the Registrar is also the Chair of the Board of Directors
ANSWER
• No, because the Director supervises the duties of the Registrar (correct answer)
What is the total amount that the Compensation Fund will pay for claims arising from an
event?
• $5 million to reimburse consumers for all claims
• An unlimited amount so that all claims are paid
• $5 million to reimburse consumers or pay for immediate departures
3
