EXAM PREP
ServiceNow CIS - HAM
Complete Chapters Solutions Manual
are Included
** Final Exam Questions With 100%
Correct Answers | Grade A+
** Guaranteed Pass
** Updated | New Version
,IT Asset Management ITAM - Management of IT Assets
Hardware Asset Management Management of IT Hardware Assets, as opposed to IT Software Assets
IT Service Management ITSM - Management of Configuration Items
IT Asset Hardware, software, and data that needs to be financially tracked
Configuration Item CI - may or may not be an asset; managed from an operational perspective
CMDB Primarily a data repository, used to store information describing configuration
items
Asset lifecycle The sequence of stages that an information technology asset goes though during
the time span of its ownership
Plugin Software component that provides specific features and functionalities
Hardware assets they have, Where they are, Who uses What does an organization need to know in order to mitigate risk and optimize
them, How they are used, How they are configured, cost?
What they cost, What value they deliver
Wasted resources, limited visibility, inaccurate inventory, Name a few everyday risks for enterprises without ITAM
lack of accountability and fulfillment, or service delays
Asset Anything that is capable of being owned or controlled to produce value and has a
positive economic value
Financial, contractual, and lifecycle data Name 3 reasons an asset is tracked throughout its lifecycle
Configuration Items Track operational and relationship information
CI A [blank] may or may not have financial values assigned it; however it does NOT
have any depreciation linked to it
You want to manage its procurement, inventory, license A component should be considered an Asset when...
and contract information, monetary value, and service
status etc.
You want to manage its technical specifications, when it's A component should be considered a CI when...
associated to an Incident , Problem, or Change, when
you need to know it's relationship to other items
, Servers, Workstations/Desktops, Network Name 4 assets that are CIs and vice versa?
HW/Appliances, SAN Enterprise/Local storage devices
ITAM Set of business practices that join financial, contractual, procurement, and
inventory functions to support the lifecycle management and strategic decision
making for assets in an IT environment
People, Process, and Technology Successful ITAM programs encompass the following 3 things within their
practices
IT Service Delivers value by meeting a need or fulfilling a demand but minimizes exposure
to underlying costs and risks associated with delivery
IT Services Centered around the technology, support, and maintenance activities that must
occur to operate and maintain the technology
IT Service Management Concept that involves the configuration and delivery of IT services to users
Improve productivity, financial reporting, cost What are 4 goals of IT Asset Management?
optimization, decision support
Good ITAM sits where ITSM, ITBM, and GRC converge Where does IT Asset Management fit?
Request, Procure, Receive, Stock (Deploy, Monitor, What are the steps in an assets lifecycle?
Support, MAC), Dispose
Governance Identifies the policies and procedures used through the rest of an Assets lifecycle
Fulfillment Handles all aspects related to the purchase and receipt of assets
Audit Activity to know what you have and remain compliant
IT Financial Management Brings all other aspects back together to provide financial details throughout an
assets lifecycle
Capability Blueprint 4 tier process - determine what your organization needs and build this in the
order you need them
Tier 1 - Trustworthy data What are the 3 tiers of the Capability Blueprint?
Tier 2 - Practical management
Tier 3 - Operational integration
Tier 4 - Strategic conformance `
Tier 1 - Trustworthy data Blueprint tier that deals with knowing what you have so you can manage it
ServiceNow CIS - HAM
Complete Chapters Solutions Manual
are Included
** Final Exam Questions With 100%
Correct Answers | Grade A+
** Guaranteed Pass
** Updated | New Version
,IT Asset Management ITAM - Management of IT Assets
Hardware Asset Management Management of IT Hardware Assets, as opposed to IT Software Assets
IT Service Management ITSM - Management of Configuration Items
IT Asset Hardware, software, and data that needs to be financially tracked
Configuration Item CI - may or may not be an asset; managed from an operational perspective
CMDB Primarily a data repository, used to store information describing configuration
items
Asset lifecycle The sequence of stages that an information technology asset goes though during
the time span of its ownership
Plugin Software component that provides specific features and functionalities
Hardware assets they have, Where they are, Who uses What does an organization need to know in order to mitigate risk and optimize
them, How they are used, How they are configured, cost?
What they cost, What value they deliver
Wasted resources, limited visibility, inaccurate inventory, Name a few everyday risks for enterprises without ITAM
lack of accountability and fulfillment, or service delays
Asset Anything that is capable of being owned or controlled to produce value and has a
positive economic value
Financial, contractual, and lifecycle data Name 3 reasons an asset is tracked throughout its lifecycle
Configuration Items Track operational and relationship information
CI A [blank] may or may not have financial values assigned it; however it does NOT
have any depreciation linked to it
You want to manage its procurement, inventory, license A component should be considered an Asset when...
and contract information, monetary value, and service
status etc.
You want to manage its technical specifications, when it's A component should be considered a CI when...
associated to an Incident , Problem, or Change, when
you need to know it's relationship to other items
, Servers, Workstations/Desktops, Network Name 4 assets that are CIs and vice versa?
HW/Appliances, SAN Enterprise/Local storage devices
ITAM Set of business practices that join financial, contractual, procurement, and
inventory functions to support the lifecycle management and strategic decision
making for assets in an IT environment
People, Process, and Technology Successful ITAM programs encompass the following 3 things within their
practices
IT Service Delivers value by meeting a need or fulfilling a demand but minimizes exposure
to underlying costs and risks associated with delivery
IT Services Centered around the technology, support, and maintenance activities that must
occur to operate and maintain the technology
IT Service Management Concept that involves the configuration and delivery of IT services to users
Improve productivity, financial reporting, cost What are 4 goals of IT Asset Management?
optimization, decision support
Good ITAM sits where ITSM, ITBM, and GRC converge Where does IT Asset Management fit?
Request, Procure, Receive, Stock (Deploy, Monitor, What are the steps in an assets lifecycle?
Support, MAC), Dispose
Governance Identifies the policies and procedures used through the rest of an Assets lifecycle
Fulfillment Handles all aspects related to the purchase and receipt of assets
Audit Activity to know what you have and remain compliant
IT Financial Management Brings all other aspects back together to provide financial details throughout an
assets lifecycle
Capability Blueprint 4 tier process - determine what your organization needs and build this in the
order you need them
Tier 1 - Trustworthy data What are the 3 tiers of the Capability Blueprint?
Tier 2 - Practical management
Tier 3 - Operational integration
Tier 4 - Strategic conformance `
Tier 1 - Trustworthy data Blueprint tier that deals with knowing what you have so you can manage it
