CIS Hardware Asset
Management
Complete Chapters Solutions Manual
are Included
** Final Exam Questions With 100%
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, What are the goals of hardware asset management? Improve productivity
Optimize costs
Provide financial reporting
Support decision making
What is an asset? An asset is anything that is capable of being owned or controlled to produce
value and that is held to have positive economic value (e.g., hardware, software
licenses, data, buildings, etc.)
An asset is tracked throughout its life for? Financial, contractual, and lifecycle data
How can an item be tracked as just an asset, just a CI, Just an asset
and/or both? Just a CI
Both
What is ITAM? The stewardship of IT assets from planning through sunset
What are the states of the asset lifecycle? On Order
In Stock
In Transit
In Use
Consumed
In Maintenance
Retired
Missing
What are the 4 tiers of the capability blueprint from the Tier 1 - Trustworthy Data
ISO 19770-1 IT Asset Management process standard? Tier 2 - Practical Management
Tier 3 - Operational Integration
Tier 4 - Strategic Conformance
What are the 4 primary areas where HAM expands on Hardware Model Normalization
ITSM Asset Management capabilities Asset Lifecycle Automation
Asset Inventory Audit (Mobile)
Hardware Asset Manager Dashboard
What plugins need to be activated to get the full value of Hardware Asset Management
HAM? Host Management
Data Certification
Managed Documents
Procurement
HAM plugin activation requirements Initial release requires a minimum of Paris
Requires separate license obtained from ServiceNow Store
Plugin activated by ServiceNow
What is the application in the application navigator for Asset
HAM?
What are some key HAM roles? ham_admin
asset
inventory_admin
procurement_user
What are some plugins that support HAM that are active ITSM Asset Management
by default? Contract Management
My Assets
Depreciation