OPRE 4310 Exam 3 Review || Answered Perfectly 100%.
DMAIC correct answers Define, Measure, Analyze, Improve, Control
Approaches to Six Sigma correct answers -DMAIC: improving existing processes; Define,
Measure, Analyze, Improve, Control
-DMADV: developing new product/services; Define, Measure, Analyze, Design, Verify
Voice of the Customer (VOC) correct answers Data that represents the needs and wants of your
customers.
Project Scope correct answers describes the business need (the problem the project will solve)
and the justification, requirements, and current boundaries for the project
Focusing on the issue correct answers determine the process which needs improvement- process
determine what it is that needs improvement -quality indicator
determine the nature of the improvement- change indicator
DEFINE deliverables correct answers Project definition and scope
process map
team members and roles
project charter
CTQ correct answers Critical to Quality: product feature or process step that must be controlled
to guarantee that you deliver what the customer wants - CTQs align the design function with the
VOC
Kano Diagram correct answers Delighters-features that customers do not expects
satisfiers- needs that are stated by the customer
, dissatisfiers- needs that are expected in a product, not stated by the customer
VOC vs VOP correct answers VOC- external, not under company control, leads to specification
limits, specifications limits chosen by the customer
VOP- internal, usually can be controlled, leads to control limits, control limits determined
statistically
Project Scoping correct answers determine what will be included and excluded in the project
Affinity Diagram correct answers Use when: project scope is large, teams are cross-functional,
and many people are involved
Identify issues -> group issues -> vote on issues -> finalize scope
SIPOC correct answers Supplier, Input, Process, Output, Customer
what is a baseline process map correct answers An "as is" picture of how the process currently
operates
why do a process map correct answers common understanding of process
visual representation of the process
presents redundancies and disconnects
differentiates value-added vs non-value-added work
puts boundaries on process and scope
team members learn how their contributions fit the whole
GRPI correct answers Goals
Roles
Processes
DMAIC correct answers Define, Measure, Analyze, Improve, Control
Approaches to Six Sigma correct answers -DMAIC: improving existing processes; Define,
Measure, Analyze, Improve, Control
-DMADV: developing new product/services; Define, Measure, Analyze, Design, Verify
Voice of the Customer (VOC) correct answers Data that represents the needs and wants of your
customers.
Project Scope correct answers describes the business need (the problem the project will solve)
and the justification, requirements, and current boundaries for the project
Focusing on the issue correct answers determine the process which needs improvement- process
determine what it is that needs improvement -quality indicator
determine the nature of the improvement- change indicator
DEFINE deliverables correct answers Project definition and scope
process map
team members and roles
project charter
CTQ correct answers Critical to Quality: product feature or process step that must be controlled
to guarantee that you deliver what the customer wants - CTQs align the design function with the
VOC
Kano Diagram correct answers Delighters-features that customers do not expects
satisfiers- needs that are stated by the customer
, dissatisfiers- needs that are expected in a product, not stated by the customer
VOC vs VOP correct answers VOC- external, not under company control, leads to specification
limits, specifications limits chosen by the customer
VOP- internal, usually can be controlled, leads to control limits, control limits determined
statistically
Project Scoping correct answers determine what will be included and excluded in the project
Affinity Diagram correct answers Use when: project scope is large, teams are cross-functional,
and many people are involved
Identify issues -> group issues -> vote on issues -> finalize scope
SIPOC correct answers Supplier, Input, Process, Output, Customer
what is a baseline process map correct answers An "as is" picture of how the process currently
operates
why do a process map correct answers common understanding of process
visual representation of the process
presents redundancies and disconnects
differentiates value-added vs non-value-added work
puts boundaries on process and scope
team members learn how their contributions fit the whole
GRPI correct answers Goals
Roles
Processes
