BUS 370 EXAM 1 NCSU 99 QUESTIONS WITH
VERIFIED ANSWERS
- CORRECT ANSWER CHAP 1: Introduction to Operations and SCM
the planning, scheduling, and control of the activities that transform inputs into
finished goods and services
2 types- manufacturing operations and service operations - CORRECT ANSWER
Operations management
(aka operations) The collection of people, technology, and systems within an
organization that has primary responsibility for providing the organization's
products or services - CORRECT ANSWER Operations functions
a network of manufacturers and service providers that work together to create
products or services needed by end users.
These manufacturers and service providers are linked together through physical
flows, information flows and monetary flows - CORRECT ANSWER Supply chain
active management of supply chain activities and relationships in order to
maximize customer value and achieve sustainable competitive advantage -
CORRECT ANSWER Supply Chain Management (SCM)
chap 1 ppt, slide 9 - CORRECT ANSWER Supply Chain diagram - upstream and
downstream
,1. agility: the ability to recalculate plans and deliver the same service
2. information technology:
eCommerce
3. people: shortage of skilled knowledge workers - CORRECT ANSWER Trends in
operations and SCM
1. pervasiveness:
every org. must make a product or service that someone values
2. Interdependence:
most orgs function as part of a larger supply chain, ex: product, ship, port, boat
travel, truck, store
3. profitability and survival:
org's must carefully manage their operations and supply chains in order to
prosper, and indeed, survive - CORRECT ANSWER 3 reasons to study SCM
1. process selection, design, and improvement: how are we going to set up a
restaurant?
2. forecasting demand and supply:
, when are ppl coming, time/season?
3. capacity planning for capital investment and resource levels:
4. inventory management: how to manage inventory, enough cups? right amt of
ingredients? getting hard to find ingredient like fish?
5. planning and control for work scheduling and producing enough goods or
services to meet demand:
need more ppl during busy times
6. purchasing, managing, supplier relationships:
where to buy food from? specialty items?
7. logistics, distribution of goods:
how many times are items delivered? what time of day? - CORRECT ANSWER
Operations and SCM activities
Manufacturing:
-tangible product (ex: auto, TV, computer)
-Key decisions driven by physical characteristics of the product:
How is the product made?
How do we store it?
VERIFIED ANSWERS
- CORRECT ANSWER CHAP 1: Introduction to Operations and SCM
the planning, scheduling, and control of the activities that transform inputs into
finished goods and services
2 types- manufacturing operations and service operations - CORRECT ANSWER
Operations management
(aka operations) The collection of people, technology, and systems within an
organization that has primary responsibility for providing the organization's
products or services - CORRECT ANSWER Operations functions
a network of manufacturers and service providers that work together to create
products or services needed by end users.
These manufacturers and service providers are linked together through physical
flows, information flows and monetary flows - CORRECT ANSWER Supply chain
active management of supply chain activities and relationships in order to
maximize customer value and achieve sustainable competitive advantage -
CORRECT ANSWER Supply Chain Management (SCM)
chap 1 ppt, slide 9 - CORRECT ANSWER Supply Chain diagram - upstream and
downstream
,1. agility: the ability to recalculate plans and deliver the same service
2. information technology:
eCommerce
3. people: shortage of skilled knowledge workers - CORRECT ANSWER Trends in
operations and SCM
1. pervasiveness:
every org. must make a product or service that someone values
2. Interdependence:
most orgs function as part of a larger supply chain, ex: product, ship, port, boat
travel, truck, store
3. profitability and survival:
org's must carefully manage their operations and supply chains in order to
prosper, and indeed, survive - CORRECT ANSWER 3 reasons to study SCM
1. process selection, design, and improvement: how are we going to set up a
restaurant?
2. forecasting demand and supply:
, when are ppl coming, time/season?
3. capacity planning for capital investment and resource levels:
4. inventory management: how to manage inventory, enough cups? right amt of
ingredients? getting hard to find ingredient like fish?
5. planning and control for work scheduling and producing enough goods or
services to meet demand:
need more ppl during busy times
6. purchasing, managing, supplier relationships:
where to buy food from? specialty items?
7. logistics, distribution of goods:
how many times are items delivered? what time of day? - CORRECT ANSWER
Operations and SCM activities
Manufacturing:
-tangible product (ex: auto, TV, computer)
-Key decisions driven by physical characteristics of the product:
How is the product made?
How do we store it?
