MGT 410 EXAM 2 UKY 73 QUESTIONS WITH
VERIFIED ANSWERS
a psychological response to demands where there is something at stake and
where coping with the demands taxes or exceeds a person's capacity or resources
- CORRECT ANSWER Stress
helps improve performance by challenging and motivating people to meet
objectives. - CORRECT ANSWER Functional Stress
decreases performance and may result in a BURNOUT, a constant lack of interest
and motivation to perform one's job. - CORRECT ANSWER Dysfunctional Stress
Primary cause of absenteeism, dec productivity, medical/legal/insurance fees -
CORRECT ANSWER Negative consequences of dysfunctional stress
when a potential stressor is encountered, people evaluate the significance and the
meaning of the stressor. - CORRECT ANSWER primary appraisal
If stressful demand is perceived following primary appraisal, people begin to
assess how to best deal with the stressor - CORRECT ANSWER Secondary appraisal
Role conflict: incompatible demands within a single role. Can't do two tasks great
at same time.
Role Ambiguity: lack of clarity/instructions in the job and unpredictable
consequences
, Role overload: overwhelming number of demands. Happens a lot in
downsizing/lay offs
Daily hassles: relatively minor obstacles encountered daily. - CORRECT ANSWER
Work Hindrance Stressors (aspects within job)
o Time pressure: insufficient time allotment/ tight deadlines, meeting deadline
can be intrinsically satisfying.
o Work Complexity: knowledge, skills, abilities required to perform the work
overly challenge or exceed the capabilities of the worker (can create burnout /
hopelessness)
o Work responsibility: heavy obligations to others. Stakes are high. - CORRECT
ANSWER Work challenge stressors
work life balance: have enough time for work, personal life, and social life.
Work family conflict
Financial uncertainty
Negative life events - CORRECT ANSWER Family stressor
o Type A personalities: experience more stress
o Organizational culture and change: the more positives the culture and the less
threat of major changes, the less employee stress.
o Management behavior: workers with and bosses are more likely to report stress-
related problems.
o Type of work: people who enjoy their work. - CORRECT ANSWER Causes of job
stress
VERIFIED ANSWERS
a psychological response to demands where there is something at stake and
where coping with the demands taxes or exceeds a person's capacity or resources
- CORRECT ANSWER Stress
helps improve performance by challenging and motivating people to meet
objectives. - CORRECT ANSWER Functional Stress
decreases performance and may result in a BURNOUT, a constant lack of interest
and motivation to perform one's job. - CORRECT ANSWER Dysfunctional Stress
Primary cause of absenteeism, dec productivity, medical/legal/insurance fees -
CORRECT ANSWER Negative consequences of dysfunctional stress
when a potential stressor is encountered, people evaluate the significance and the
meaning of the stressor. - CORRECT ANSWER primary appraisal
If stressful demand is perceived following primary appraisal, people begin to
assess how to best deal with the stressor - CORRECT ANSWER Secondary appraisal
Role conflict: incompatible demands within a single role. Can't do two tasks great
at same time.
Role Ambiguity: lack of clarity/instructions in the job and unpredictable
consequences
, Role overload: overwhelming number of demands. Happens a lot in
downsizing/lay offs
Daily hassles: relatively minor obstacles encountered daily. - CORRECT ANSWER
Work Hindrance Stressors (aspects within job)
o Time pressure: insufficient time allotment/ tight deadlines, meeting deadline
can be intrinsically satisfying.
o Work Complexity: knowledge, skills, abilities required to perform the work
overly challenge or exceed the capabilities of the worker (can create burnout /
hopelessness)
o Work responsibility: heavy obligations to others. Stakes are high. - CORRECT
ANSWER Work challenge stressors
work life balance: have enough time for work, personal life, and social life.
Work family conflict
Financial uncertainty
Negative life events - CORRECT ANSWER Family stressor
o Type A personalities: experience more stress
o Organizational culture and change: the more positives the culture and the less
threat of major changes, the less employee stress.
o Management behavior: workers with and bosses are more likely to report stress-
related problems.
o Type of work: people who enjoy their work. - CORRECT ANSWER Causes of job
stress
