PGA PGM 3.0 Level 3 Facility Management Study Guide
2026–2027 | Complete Exam Prep
what is the purpose of delegating? - correct answers -to empower performers
what delegation strategy should be chosen when the performer needs clear instructions and continuous
feedback to stay focused on task completion? - correct answers -directing
what guidelines apply when a manager chooses to use the directing strategy to assign a job to an
employee? - correct answers -help explore ideas for job completion, offer solutions only if requested,
and provide positive feedback
the convincing strategy is best utilized with what type of performer? - correct answers -not willing and
inexperienced
A PGA general manager has a new head professional who is enthusiastic but inexperienced in private
club events. the head professional has expressed interest in running the upcoming ladies member-guest
event. how can the pga general manager effectively use the element of feedback once she has used the
directing strategy to delegate this event? - correct answers -show appreciation for undertaking the
assignment in terms of value as a learning experience
which delegation strategy is being used when a manager frequently checks on the performer's progress
and provides feedback? - correct answers -directing
The new head professional has delegated to a veteran assistant the task of instituting a player
development program. The assistant insists that the program had been previously tried by the former
head professional and failed. What delegation strategy should the new head professional use to ensure
the facility can implement a successful player development program? - correct answers -involving
1
,What delegation strategy is being implemented when a manager makes the task easier to complete for
a hesitant performer? - correct answers -convincing
what type of performer benefits from the use of the convincing strategy? - correct answers -
inexperienced and unwilling
what delegation strategy would be most appropriate to utilize with a staff member who is experienced
but resistant to completing a task? - correct answers -involving
what guideline applies when a manager chooses to use the convincing strategy because an employee is
resistant to a job being assigned? - correct answers -uncover the reason and develop a strategy
what result is most likely when a manager provides minimal information regarding a newly assigned task
that a motivated employee has never performed? - correct answers -demotivation and poor work
performance
what must be established to check progress when using the directing strategy? - correct answers -follow
up process
The Head Professional is unfamiliar with merchandising operations. The PGA General Manager wants to
assign the Head Professional the responsibility of managing merchandise inventory, but the Head
Professional is resistant. How can the PGA General Manager use the Convincing Strategy to delegate this
task to the Head Professional? - correct answers -uncover the reason for concern and develop a clear
solution
what strategy is being used when a head golf professional only offers solutions when requested by his
assistant? - correct answers -supporting
2
,how much experience should staff members have with an assigned task when utilizing the involving
strategy - correct answers -high experience
The PGA General Manager receives resistance from the classically trained chef when he speaks to her
about converting the formal dining room into a sports bar environment. Which guidelines are
appropriate and best utilize the Convincing Strategy in this situation? - correct answers -build a solution
and a rationale around the concerns and design actions to make it easy
The PGA General Manager has asked his team to increase member tournament participation. He offers
his assistance if needed and believes his team can develop a strong tournament program. Which
delegation strategy was used? - correct answers -supporting
what strategy would be utilized with staff members who are experienced but unwilling to complete a
task? - correct answers -involving
what could be utilized to overcome resistance when using the convincing strategy? - correct answers -
giving enough time, resources, and information to perform the job assignment
what guideline should a manager use when implementing the involving strategy? - correct answers -
engage performer in the process of developing a work plan
what is the manager's role when utilizing the supporting strategy? - correct answers -confirm mutual
understanding, and leave employee to complete the task
What might a PGA General Manager say when she has used the supporting strategy with a staff
member? - correct answers -i trust you, but i'm here if you need me
3
, What strategy would a head professional use to delegate the task of remodeling the golf shop to a newly
hired assistant who left a 20-year career as a carpenter because he needed a change? - correct answers
-involving
the supporting strategy is best used with what type of performer? - correct answers -experienced and
enthusiastic
what result is most likely when a manager explains exactly who to do a task that the employee has
successfully carried out in the past? - correct answers -employee becomes frustrated
a manager's approach is delegating an assignment will vary depending upon which two considerations? -
correct answers -capabilities and willingness
what strategy should be used with a staff member who is enthusiastic but has little experience? -
correct answers -directing
what two items must a manager keep in mind regarding his performer when choosing a delegation
strategy? - correct answers -experience and willingness
the directing strategy is best used with what type of employee? - correct answers -enthusiastic and
inexperienced
what guidelines apply when a manager chooses to use the supporting strategy to assign a job to an
employee? - correct answers -capable and motivated
During the joint problem-solving discussion, what must a manager and employee mutually agree upon?
- correct answers -to find a resolution that satisfies all parties
4
2026–2027 | Complete Exam Prep
what is the purpose of delegating? - correct answers -to empower performers
what delegation strategy should be chosen when the performer needs clear instructions and continuous
feedback to stay focused on task completion? - correct answers -directing
what guidelines apply when a manager chooses to use the directing strategy to assign a job to an
employee? - correct answers -help explore ideas for job completion, offer solutions only if requested,
and provide positive feedback
the convincing strategy is best utilized with what type of performer? - correct answers -not willing and
inexperienced
A PGA general manager has a new head professional who is enthusiastic but inexperienced in private
club events. the head professional has expressed interest in running the upcoming ladies member-guest
event. how can the pga general manager effectively use the element of feedback once she has used the
directing strategy to delegate this event? - correct answers -show appreciation for undertaking the
assignment in terms of value as a learning experience
which delegation strategy is being used when a manager frequently checks on the performer's progress
and provides feedback? - correct answers -directing
The new head professional has delegated to a veteran assistant the task of instituting a player
development program. The assistant insists that the program had been previously tried by the former
head professional and failed. What delegation strategy should the new head professional use to ensure
the facility can implement a successful player development program? - correct answers -involving
1
,What delegation strategy is being implemented when a manager makes the task easier to complete for
a hesitant performer? - correct answers -convincing
what type of performer benefits from the use of the convincing strategy? - correct answers -
inexperienced and unwilling
what delegation strategy would be most appropriate to utilize with a staff member who is experienced
but resistant to completing a task? - correct answers -involving
what guideline applies when a manager chooses to use the convincing strategy because an employee is
resistant to a job being assigned? - correct answers -uncover the reason and develop a strategy
what result is most likely when a manager provides minimal information regarding a newly assigned task
that a motivated employee has never performed? - correct answers -demotivation and poor work
performance
what must be established to check progress when using the directing strategy? - correct answers -follow
up process
The Head Professional is unfamiliar with merchandising operations. The PGA General Manager wants to
assign the Head Professional the responsibility of managing merchandise inventory, but the Head
Professional is resistant. How can the PGA General Manager use the Convincing Strategy to delegate this
task to the Head Professional? - correct answers -uncover the reason for concern and develop a clear
solution
what strategy is being used when a head golf professional only offers solutions when requested by his
assistant? - correct answers -supporting
2
,how much experience should staff members have with an assigned task when utilizing the involving
strategy - correct answers -high experience
The PGA General Manager receives resistance from the classically trained chef when he speaks to her
about converting the formal dining room into a sports bar environment. Which guidelines are
appropriate and best utilize the Convincing Strategy in this situation? - correct answers -build a solution
and a rationale around the concerns and design actions to make it easy
The PGA General Manager has asked his team to increase member tournament participation. He offers
his assistance if needed and believes his team can develop a strong tournament program. Which
delegation strategy was used? - correct answers -supporting
what strategy would be utilized with staff members who are experienced but unwilling to complete a
task? - correct answers -involving
what could be utilized to overcome resistance when using the convincing strategy? - correct answers -
giving enough time, resources, and information to perform the job assignment
what guideline should a manager use when implementing the involving strategy? - correct answers -
engage performer in the process of developing a work plan
what is the manager's role when utilizing the supporting strategy? - correct answers -confirm mutual
understanding, and leave employee to complete the task
What might a PGA General Manager say when she has used the supporting strategy with a staff
member? - correct answers -i trust you, but i'm here if you need me
3
, What strategy would a head professional use to delegate the task of remodeling the golf shop to a newly
hired assistant who left a 20-year career as a carpenter because he needed a change? - correct answers
-involving
the supporting strategy is best used with what type of performer? - correct answers -experienced and
enthusiastic
what result is most likely when a manager explains exactly who to do a task that the employee has
successfully carried out in the past? - correct answers -employee becomes frustrated
a manager's approach is delegating an assignment will vary depending upon which two considerations? -
correct answers -capabilities and willingness
what strategy should be used with a staff member who is enthusiastic but has little experience? -
correct answers -directing
what two items must a manager keep in mind regarding his performer when choosing a delegation
strategy? - correct answers -experience and willingness
the directing strategy is best used with what type of employee? - correct answers -enthusiastic and
inexperienced
what guidelines apply when a manager chooses to use the supporting strategy to assign a job to an
employee? - correct answers -capable and motivated
During the joint problem-solving discussion, what must a manager and employee mutually agree upon?
- correct answers -to find a resolution that satisfies all parties
4
